Penske Cadillac of South Bay

This dealership is great especially Mr Hank Brautigam he help me get the car that I wanted with no husstle thank you Penske GMC of So Bay help me get the car that I wanted with no husstle thank you Penske GMC of So Bay More

Even with a reservation my car wasn’t inspected until day 3 which cost me extra money with my rental. They also weren’t able to fix my problem fully and I feel taken advantage of and will never take my car t 3 which cost me extra money with my rental. They also weren’t able to fix my problem fully and I feel taken advantage of and will never take my car there again and will tell others the same. I am so disappointed in the new processes and procedures as well as the new staff that seems only interested in making more money and not providing excellent customer service! More

My salesperson was not listed on this survey so I wrote him in, Michael Nguyen provided me with the best sales experience I have ever had at a dealership. His communication and understanding what my needs him in, Michael Nguyen provided me with the best sales experience I have ever had at a dealership. His communication and understanding what my needs and price points were was stellar. He worked past the end of his shift to see my transaction through. It was past closing so he asked me to bring the car back the next day to ensure it was clean, charged and provided me a great instruction to the cars features. Michael made me feel like I was a VIP and treated me with such respect that if there is a reward for employees he should be the recipient of that award. More

Javier García was great! Javier is very professional and polite. He made the visit easy and seamless. Javier is very professional and polite. He made the visit easy and seamless. More

The service team is the best and they always make sure I am totally satisfied. am totally satisfied. More

Marlene was very patient and professional. I will seek her out on my next visit. I will seek her out on my next visit. More

Amazing car buying experience! The sales team was fantastic as well as the finance manager. From start to finish everything was beyond expectation. The sales team was fantastic as well as the finance manager. From start to finish everything was beyond expectation. More

Everyone was nice,the 2 separate waiting rooms were clean & comfortable,Maria was very informative & nice Loce my Caddie thank you all & comfortable,Maria was very informative & nice Loce my Caddie thank you all More

The service agents are exceptional with wonderful communication. I always feel like I am safe in my car after a visit to Penske! communication. I always feel like I am safe in my car after a visit to Penske! More

Could not diagnose my car said I would have to leave it for a week and pay my own rental cuz there backed up for a week and pay my own rental cuz there backed up More