Penske Cadillac of South Bay - Service Center

Hank was amazing. Very good experience. Would certainly return as a customer in the future. Very good experience. Would certainly return as a customer in the future. More

First vehicle for service and they took over :he’s for a simple oil change simple oil change More

Marlene is the best. .Got my Hummer in and out with all updates and is always good to talk to. Very efficient and friendly, has all the answers to my questions and goes ab .Got my Hummer in and out with all updates and is always good to talk to. Very efficient and friendly, has all the answers to my questions and goes above and beyond to help. Thank You More

Only had 2 mechanics on duty that day, was there for 6 hours for an oil change, a software update and a small mechanical issue. If you know you’ll be so short staffed you shouldn’t let people make appoin hours for an oil change, a software update and a small mechanical issue. If you know you’ll be so short staffed you shouldn’t let people make appointments. Marlene Bobrowsky managed it well but most of it was out of her hands. More

Great service, friendly people. I will definitely schedule all my service needed with this location I will definitely schedule all my service needed with this location More

María Rodríguez was an absolute pro. She welcomed me at the entrance and proceeded to ask me what I needed. She made recommendations but was never pushy. Very professional from beginning She welcomed me at the entrance and proceeded to ask me what I needed. She made recommendations but was never pushy. Very professional from beginning to end. Took a coupon with no hesitation, made me feel very comfortable to be there. At the end, she made the delivery process concise and easy. Will be calling her directly for service next time. A good experience overall. More

They didn't have the car I seen on the internet but they were able to find me another car within my budget. were able to find me another car within my budget. More

I had to return the vehicle after a repair was done on right signal light because the right backup light was not working now . Service Advisor sent me a text that "the tech is saying that someone went in right signal light because the right backup light was not working now . Service Advisor sent me a text that "the tech is saying that someone went in there after he repaired that socket and ripped off that bulb" When I went to pick it up I questioned the text, why would "someone" besides the tech take out the bulb? He responded by saying well sometimes it is taken somewhere else afterwards and I said why would we do that since it was repaired by you? I told him he really needed to provide better customer service instead of accusing me, no apology or acknowledgement that the tech probably took out the bulb? Penske should provide more extensive customer service training to their Service Advisors! More

Just an average experience. Not comparable with other Cadillac service centers. No bottled water, just average everything. Except price which was 30% more Not comparable with other Cadillac service centers. No bottled water, just average everything. Except price which was 30% more More

The dealership and Dino did a great job helping my son purchase his first truck! They were very responsive to questions and efficient in making the deal happen. purchase his first truck! They were very responsive to questions and efficient in making the deal happen. More