Penske Cadillac of South Bay - Service Center

Everyone did an excellent job, especially service advisor Marlene Bobrowsky. She made sure that all of my concerns were addressed. And that the car was in good shape for my long vacation trip up to Mammoth Marlene Bobrowsky. She made sure that all of my concerns were addressed. And that the car was in good shape for my long vacation trip up to Mammoth. Now having returned, I can say that the car ran great and I had no problems with it. More

Excellent service and good customer service. Mr. Wright is the must kind and courtesy person and he is very helpful. Mr. Wright is the must kind and courtesy person and he is very helpful. More

Maintenance was costlier than I expected. Loaner car was free, but the paperwork took longer than I thought necessary. They finished when they predicted, and the price was about one third of Loaner car was free, but the paperwork took longer than I thought necessary. They finished when they predicted, and the price was about one third of the estimate. Seems to me they could do better with their estimating. More

Always excellent service. My car is always ready before or at the estimated wait time. The wait area is very clean. The last few times Efrain has been my service advisor and My car is always ready before or at the estimated wait time. The wait area is very clean. The last few times Efrain has been my service advisor and I highly recommended him. More

Reggie is the man! Always responsive and comes through when I reach out! Highly recommend Reggie and his team. Always responsive and comes through when I reach out! Highly recommend Reggie and his team. More

Very nice when you arrive Check you in as you arrive wait was not long wait was not long More

Refused to rotate my tires. Waited until I was cashing out to tell me my lug nuts were swollen, now I have to come back to replace them when I would have done it at the time of Waited until I was cashing out to tell me my lug nuts were swollen, now I have to come back to replace them when I would have done it at the time of service. I was leaving the next day on a road trip to Arizona and I couldn’t take my car as planned because of the possibility that I could be stuck on the side of the road in the middle of the desert unable to change a flat. I drive a luxury car, I expect a little better when I take it to the dealership for service. More

Reggie Shelton is an outstanding service manager! I followed him from WLA Martin Cadillac for the care of my first Buick and when I bought a new Buick I continue to bring my car to Torrance (althoug I followed him from WLA Martin Cadillac for the care of my first Buick and when I bought a new Buick I continue to bring my car to Torrance (although I live closer to the Santa Monica shop). More

Everything was great but I do miss the shuttle service. Will they're be a shuttle service again? Will they're be a shuttle service again? More

Great costumer service always. Informed me of the length of time it would take for my vehicle to be ready. Informed me of the length of time it would take for my vehicle to be ready. More