Penske Chevrolet Of Cerritos

Everyone is really personable, from the phone call to schedule appointment to the actual service itself. schedule appointment to the actual service itself. More

Friendly, professional, and expert service. Shania is great at communicating and explains everything well. Will continue coming here for services. Shania is great at communicating and explains everything well. Will continue coming here for services. More

The dealership help me find the vehicle that was right for my family and myself. They were very helpful. for my family and myself. They were very helpful. More

Been using this dealer service center for years. They’re expensive but service is consistent They’re expensive but service is consistent More

This service person and dealership went beyond excellence i never have received such treatment from any dealership. Felipe Cornejo was very professional and kept me informed all the time about my vehicle. I i never have received such treatment from any dealership. Felipe Cornejo was very professional and kept me informed all the time about my vehicle. I will tell all my friends about your excellent dealership and their great employees More

Very responsive, helpful and fast service. Pleasant surroundings and the Mall shuttle is a plus. Pleasant surroundings and the Mall shuttle is a plus. More

Always pleasant and friendly and very helpful and efficient would recommend your dealership service department to all my friends efficient would recommend your dealership service department to all my friends More

Just got back from Penske and wasted 3 hours of my life (5 if you count my commute there and back). I had been approved for a $5K CVAP Electric Vehicle Grant, and Penske was listed as one of the few author (5 if you count my commute there and back). I had been approved for a $5K CVAP Electric Vehicle Grant, and Penske was listed as one of the few authorized dealerships in my area that would process the grant. I reached out to Penske to see if they had any Bolt EUVs in stock and was told the only way to get one was to put a deposit down. I was courted by Rani (salesperson) to put a $1000 deposit on a base Chevy Bolt EUV 2LT. After 3 weeks I received a call from Rani that the car was ready for pickup. We had agreed on the price over the phone (MSRP $28805, No Markup). I had done my research and MF was around .004 & 61% residual for a 36mo/10k mile lease. When I showed up to the dealer, Rani processed my application and confirmed that the MF & Residual was the same as what I had researched. Rani also told me about the $500 Healthcare worker incentive which I already knew about. Once we agreed on the sale price, monthly payment & terms - I brought up that I had a 2020 Chevy Equinox with 15k miles I was looking to sell and that I had done a KBB Instant Cash offer through Penske's website and was quoted $20k and that I wanted to use the equity from that as an additional down payment. Rani asked for my keys & registration and went to confirm the price. After talking to his sales manager JIMMY ABSALEH, he came back and said they were willing to buy it for $18K ($2k less than what KBB Instant Cash was approved for, essentially the remaining residual amount). I said I wasn't interested and that other Chevy dealers had also approved for $20k and that I would just sell to them. JIMMY didnt budge. I then told Rani about my $5K CVAP grant being the reason I chose to purchase through Penske, and Rani said he had not heard of it and would go talk to JIMMY. I mentioned that Penske is clearly listed on CVAPs website as an authorized dealership. Rani came back and said that they are unable to do the CVAP because it would take them 3 weeks to get paid on the car and that they can't wait that long to sell the car. I was furious. Long story short, I walked out and went over to Premier Chevy in Buena Park where they did actually offer the same deal + process my CVAP. WAIST OF TIME. and Jimmy had the xxxxx to say on my way out, "What's your problem?". More