Penske Chevrolet Of Cerritos

Best car dealership experience ever!! From the moment I walked onto the lot and into the dealership, I felt appreciated, and comfortable. I've been to many dealerships and as well been in From the moment I walked onto the lot and into the dealership, I felt appreciated, and comfortable. I've been to many dealerships and as well been in sales for many years, I've never seen a better run establishment. The staff all gets along with one another. From the janitor to the owner, all staff Works together like family. A salesman by the name of CHRIS GARCES, helped me purchace a new car. He also had help with a saleswoman named Shea _______. What I really liked about CHRIS GARCES, is that he never once pushed me, made me, or intimidate me in anyway while he was helping me get approved. No matter what issues were brought upon his sale, he handled it with a smile and with class. I've been in sales many years, I know first hand how difficult it is to deal with customers and problems getting the sale to finalize. He and SHEA, never once broke that smile or put on a fake smile. Never once did they act as if the sale was important to them or that it was not a big deal to them. Instead, CHRIS & SHEA made me feel like I was important wether the sale happens or not. Made me feel like they were gonna do all they could to HELP ME, NOT HELP THEMSELVES. As hard as it is to trust people these days, I immediately felt comfortable and felt that I could trust him & her. I was there from 11:30am to 6:40pm. CHRIS & SHEA did everything they could to get me approved and into the car I wanted. After sale was made I had been there a long time. Then they sent me to finance where a man by the name of LARRY, "HELLO". Was excellent. I mentioned to Larry that I haven't ate all day and been at the dealership all day and asked him if he could wrap this paperwork up, well MR LARRY, made my night. He hurried as fast as he could. I was really impressed with this dealership before I met LARRY, But after it was all said and done, I was now super impressed with the dealership. From the first salesman to the last, there was no time where I said anything negative to myself or was wanting to pull my hair out. I was hungry, tired, restless, and yet, the staff was so awesome, that it made this the best experience buying a vehicle. Thanks to all who helped me to get into my new MALIBU 2016. HELLO! More

Great customer service Although we started off with a rocky relationship due to problems with the new vehicle I purchased back in 2014, staff at Penske Chevrolet Cerritos di Although we started off with a rocky relationship due to problems with the new vehicle I purchased back in 2014, staff at Penske Chevrolet Cerritos did everything possible to resolve the problems and make me a happy camper--which they did--admirably. When I take my car in for annual inspections, the service department greets me with friendly faces and offers of assistance. Yesterday, it was David Canche who greeted me, asked the reason for my visit, and completed the paperwork. He also let me know when the work was done. At other dealerships, you wait for someone to approach you, then send you in to see a service representative. They may or may not be the one to follow up with you on status of your vehicle. At Penske Chevrolet Cerritos, you know who's following up on your service. Kudos to all their staff for their amiability, knowledge, and customer service! More

Service I would recommend this professional and friendly environment to everyone They get you in and out in a timely manner. I really appreciated that my car I would recommend this professional and friendly environment to everyone They get you in and out in a timely manner. I really appreciated that my car was washed because it was dirty. More

Great Friendly, helpful and very respectful when it comes to business. They also try to help you workout a plan for a new or used car you wish to buy from t Friendly, helpful and very respectful when it comes to business. They also try to help you workout a plan for a new or used car you wish to buy from them which is great. More

Excellent Performance & excellent Team with top notch service, this is the 2nd time I bring my truck and I can honestly say that they treat it like it's persona Performance & excellent Team with top notch service, this is the 2nd time I bring my truck and I can honestly say that they treat it like it's personally their own truck from the moment it arrives until the moment it leaves. More

Happy customer! Thank you Nabor Gomez! Excellent job. My husband and I were really happy with your service. We love our new car #teamchevy#malibu15#newcar#happy Thank you Nabor Gomez! Excellent job. My husband and I were really happy with your service. We love our new car #teamchevy#malibu15#newcar#happy More

Satisfied Customer Not only am I impressed by the vehicle I have purchased, I am too pleased by the professionalism of all staff members. I will definitely be recommendi Not only am I impressed by the vehicle I have purchased, I am too pleased by the professionalism of all staff members. I will definitely be recommending this dealer. More

Customer service Very happy customer . Thanks to Alex Moreno and his sales manager Aurther for helping me purchasing my new silverado truck. They're very nice people . Very happy customer . Thanks to Alex Moreno and his sales manager Aurther for helping me purchasing my new silverado truck. They're very nice people . The whole sales team are great to work with . Excellent dealership. More

Chevy cerritos Mark Wagner is the best salesperson at this dealership. He's a super real guy and goes above and beyond to create a great connection with his custome Mark Wagner is the best salesperson at this dealership. He's a super real guy and goes above and beyond to create a great connection with his customers More

Service Dept. It was very easy to schedule a service appt. For an oil change the day before. Service advisor Carlis Olivares was very helpful and polite. It was very easy to schedule a service appt. For an oil change the day before. Service advisor Carlis Olivares was very helpful and polite. More