Penske Chevrolet Of Cerritos

Best car purchase experience I ever had. My dad purchased a truck from Thomas about a year ago and is still very satisfied. Thomas made sure I was happy and went above and beyond to ensure I was well taken a truck from Thomas about a year ago and is still very satisfied. Thomas made sure I was happy and went above and beyond to ensure I was well taken care of and I am satisfied...plus I was not in the dealership all night. I'm pretty sure I was in and out in less than two hours. If i ever need another car or one of my friends or family needs a car, I'm sending them to Thomas. He is the best. I doubt I will need another one anytime soon. She is beautiful powerful, and I've called het Isabel....Izzy for short. :) More

My husband and I had been looking for about a month before deciding to purchase an Equinox. Our experience with Sam was quite pleasurable. He fielded every call (and there were many), answered every before deciding to purchase an Equinox. Our experience with Sam was quite pleasurable. He fielded every call (and there were many), answered every question (and there were many),and worked both with and for us to ensure we were satisfied. We were allowed to make multiple test drives and take our time when looking it over. While these items may like standard customer service, the freedom to take our time with no rush or pressure helped assure us that we were in good hands; Penske and Sam cared about our satisfaction. We are excited about our purchase and look forward to working with Penske Chevrolet in the future! More

Thomas has been one of the most professional sales rep I've ever met and this is the reason why I went back to Penske Chevrolet of Cerritos and again great experience. I've ever met and this is the reason why I went back to Penske Chevrolet of Cerritos and again great experience. More

Thomas Navarrete is an outstanding sales man. He went above and beyond my expectations. He bent over backwards for me. I was very pleased with him. He did everything to make me happy. There was many thin above and beyond my expectations. He bent over backwards for me. I was very pleased with him. He did everything to make me happy. There was many things that he did that no other sales person has not done. He had alot of knowledge in what he was talking about. He was very sharp from what he was selling me and in his apperrenceas in the way he dressed. He was very patient and he did not try to rush me into buying anything i didnt want just to make a sell. I am a very happy customer and I would recommend him to all my friends and family. Sincerely William C. Horton More

This is my second vehicle from Thomas Navarrete. I wanted to upgrade to an suv because I'm expecting a child and he was willing to show me the car at home. That's great customer service! I finally w wanted to upgrade to an suv because I'm expecting a child and he was willing to show me the car at home. That's great customer service! I finally went with A chevrolet Equinox and I love it. I recommend you call Thomas Navarrete and he'll help make the process easy and simple for you. Thank you again. More

I recently bought a 2012 Tahoe here and i couldn't be more happy. I honestly had a great experience. Thomas Navarette helped me through out the whole process he helped me understand the deal i was gettin more happy. I honestly had a great experience. Thomas Navarette helped me through out the whole process he helped me understand the deal i was getting, also he never pressured me into buying anything until i was ready. The process was very simple so i definitely recommend this dealership. More

Chris Sanchez was very helpful from the beginning till the end. I had a great experience buying my brand new 2012 camaro! Thank You so much Chris for everything! the end. I had a great experience buying my brand new 2012 camaro! Thank You so much Chris for everything! More

He gave me complete comfortability being in his hands and all he did to give me what was best for my needs. Felt he went over and beyond with his upper management so that I can be a happy customer. I would d all he did to give me what was best for my needs. Felt he went over and beyond with his upper management so that I can be a happy customer. I would definitely recommend him to family and friends . I really appreciated him the most at, that he wasn't pushy or making me feel pressured at getting a car I was not ultimately happy with. I appreciate his humbleness and patient yet with always with a smile on his face. I am very grateful I was given the blessing of having him as my salesman. More

Thank you Mike Ordaz for the awesome experience of buying my first car. Mr. Ordaz was so helpful and knowledgeable! While at the dealership I was treated like a king. I would definitely refer anyone looking my first car. Mr. Ordaz was so helpful and knowledgeable! While at the dealership I was treated like a king. I would definitely refer anyone looking for a Chevrolet to Mike Ordaz. Thank you again and I LOVE MY CAMARO! More

I had a pleasant experience when I purchased the car but getting any service afterwards has been a nightmare. I have called numerous times for a refund for a service I never received and after speaking with getting any service afterwards has been a nightmare. I have called numerous times for a refund for a service I never received and after speaking with several employees no one has ever called me back to resolve the issue. In addition, they promised me some mats and other accessories and they were never delivered to me even though I called twice to follow up.I have hesitated to drive there in person because I live quite a bit away and encountering the same terrible disregard in person after driving 50 miles might cause me to lose my calm demeanor. It is unfortunate when an organization will treat you great to get your business but disregards you once they have your money. I am very disappointed that the service has been so lackluster. More