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Penske Chevrolet Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.4
1,315 Reviews
At Penske Chevrolet of Cerritos, previously known as S & J Chevrolet in Cerritos, we make shopping for a new Chevy or used car including used Chevrolet in the Cerritos and Long Beach areas easy. Schedule service at Penske Chevrolet in Cerritos, also serving Orange County, Long Beach, Anaheim, Bellflower, Buena Park and all our Los Angeles County Chevrolet customers. Our service and parts department can help you with all your automotive needs whether it's a tune-up, oil-change or major repair. Penske Chevrolet of Cerritos, your Cerritos Chevrolet and Long Beach Chevrolet dealer, serving Los Angeles and Orange County. Receive excellent customer service serving Los Angeles, Long Beach and surrounding areas, from your local Chevrolet dealer, Penske Chevrolet - your Cerritos Chevrolet dealer, as well as all of Southern California Chevrolet dealer.
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18605 Studebaker Rd

Cerritos, CA

90703

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Showing 1,315 reviews

May 05, 2024

Brand new engine replacement by service department and with 30% life left on oil with that new engine , low oil warning light comes on . Shorted me oil . Service is terrible . Misdiagnosed an issue that i More

by GSAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe cornejo
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May 06, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about an engine replacement performed by our Service Team, as well as your vehicle's oil level. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

Helpful
May 05, 2024

Beautiful people great service store temperature was to cold inside your store way too cold More

by JOESTEP06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barun Afkhamnejad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for sharing all your feedback. We hope that you will continue to choose Penske Chevrolet of Cerritos in the future!

Helpful
May 04, 2024

Felipe was really nice and professional and the technicians did a great job on my car! This will now be my Chevy dealer. More

by JORGEASALDANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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May 04, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your kind words. It's good to hear that our team at Penske Chevrolet of Cerritos met your service requirements effectively. Feel free to return anytime you need assistance with your Chevy vehicle.

Helpful
May 04, 2024

Quick service for checking in truck and waited for car in customer lounge , they used to have complimentary water but now you have to use the vending machines More

by GALEMEJICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept- Adrian
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Helpful
May 02, 2024

Felipe was very helpful listen to my concerns & issues with the car besides just the 15,000 check up & communicated everything to me over the phone & in person once the service was complete. He address e More

by gavinm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo
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May 03, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your five-star rating and the kind words about our team at Penske Chevrolet of Cerritos. We're glad they could address all your concerns during the 15,000-mile checkup, making drop-off and pick-up smooth for you.

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May 02, 2024

This was one of the fasted service times of completions that I have had. Adrian explained everything, that would be done More

by HOMERFLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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May 03, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive feedback! It's great that our team could provide quick service and clear explanations. Here at Penske Chevrolet of Cerritos, we aim to make every experience valuable for our clients.

Helpful
May 01, 2024

I left my truck to get an oil change and detail done at the service center and got it back fairly quickly! Very friendly and quicky service! Thank you to John Means for taking care of me! I appreciate yo More

by MORTIZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Means
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May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We're glad to hear about your quick oil change and detail at Penske Chevrolet of Cerritos. It's wonderful that our team was friendly and efficient. Thank you for this positive feedback!

Helpful
May 01, 2024

Customer service needs to be worked on. Did not feel like a valued customer. Lack of managers on site during my concerns are not acceptable. Rep needs to work on providing a level of co More

by Bad customer service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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May 02, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you to learn more about the level of customer care you received here at Penske Chevrolet of Cerritos. Can you please reach out to me directly? I appreciate your time! Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

Helpful
May 01, 2024

Every thing was handled well and done in an appropriate time. However it seemed excessive to be charged a deductible for a manufacturer flaw. This is the second time for the fix in automatic shift censer. More

by MIKE@CYPRESSCHURCH.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philippi
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May 15, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Thank you for your feedback. Although we are happy to know that everything was handled well, I would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to me. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

Helpful
April 30, 2024

Very friendly, helped us with all our questions and doubts! I recommend this service , ask for David. More

by Adrygon83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Canche
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May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We're pleased to hear about your positive experience with our team at Penske Chevrolet of Cerritos. Thank you for recommending our service. We're here if you have any more questions or doubts in the future.

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