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Penske Chevrolet Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.4
1,744 Reviews
At Penske Chevrolet of Cerritos, previously known as S & J Chevrolet in Cerritos, we make shopping for a new Chevy or used car including used Chevrolet in the Cerritos and Long Beach areas easy. Schedule service at Penske Chevrolet in Cerritos, also serving Orange County, Long Beach, Anaheim, Bellflower, Buena Park and all our Los Angeles County Chevrolet customers. Our service and parts department can help you with all your automotive needs whether it's a tune-up, oil-change or major repair. Penske Chevrolet of Cerritos, your Cerritos Chevrolet and Long Beach Chevrolet dealer, serving Los Angeles and Orange County. Receive excellent customer service serving Los Angeles, Long Beach and surrounding areas, from your local Chevrolet dealer, Penske Chevrolet - your Cerritos Chevrolet dealer, as well as all of Southern California Chevrolet dealer.
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18605 Studebaker Rd

Cerritos, CA

90703

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Showing 1,744 reviews

October 19, 2023

Not happy had my truck less than a week and it's already been to the service for air conditioning not working leak in the system More

by CLYNN440044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Oct 20, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your overall experience with our Service Department regarding your visit for your truck's air conditioning. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

October 19, 2023

I came back to purchase another car from Leah Sneed, who provided excellent service once again. More

by DELBERTKIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for this great five-star review! We are thrilled our Sales Team was helpful and provided excellent customer service during your visit. We appreciate your business again, and we hope to see you in the future at Penske Chevrolet of Cerritos.

October 18, 2023

The people were very friendly and welcoming. They listed to your needs and did not pressure you into getting something you did not desire. More

by baileyknutsen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barun Afkhamnejad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen
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October 18, 2023

Poor customer service, unfortunately sad to say not professional. Will not call back with status. More

by EEMUNOZ12979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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October 18, 2023

I love the professionalism honestly and the way they treat people it’s always nice to go to my service on my cars. Thank you guys I have a beautiful weekend. More

by RAMIRO GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
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Oct 19, 2023 -

Penske Chevrolet Of Cerritos responded

Hello Ramiro, thanks for this glowing review! Professional and honest assistance is always valued here at Penske Chevrolet of Cerritos. We are thrilled to read that our Service Team always provides you with a nice experience. Come see us again for any of your future vehicle needs.

October 18, 2023

I had my usual great experience at Penske Chevrolet of Cerritos thanks mainly to Adrian Martinez and his group of great workers. More

by crunch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
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Oct 19, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thanks for this glowing review! We are so happy to read that you always have great experiences during your visits here at Penske Chevrolet of Cerritos. Come see us again for any of your future vehicle needs.

October 18, 2023

Amazing service! They identified and repaired an issue with my transmission that another shop refused to diagnose. More

by Cppnak55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo
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October 18, 2023

Had difficulty reaching a service advisor-they did not return my call. When I left a message I was told hopefully someone will call back-and no one did. Not the first time this has happened. More

by VWALLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe
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Oct 19, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you about the level of communication you received from our Service Team. Can you please reach out to me directly? I appreciate your time! Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

October 17, 2023

Great customer service. Richard was amazing and wonderful to work with. My car looked amazing when I picked it up. More

by michelle96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Oct 17, 2023 -

Penske Chevrolet Of Cerritos responded

We're so pleased to receive your perfect review and learn that you had a wonderful visit working with the Penske Chevrolet of Cerritos Team, Michelle. If you need anything down the road, please let us know.

October 17, 2023

I've been working with David in the service center who's great, but my issue is still not resolved so it's why I'm only giving the service center a 3 instead of 5 star rating. More

by NANCY.COMITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bauer
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