Penske Chevrolet Of Cerritos

Lack of communication and poor customer service. I have to give a minimum of 15 words, however there's nothing else to say! I have to give a minimum of 15 words, however there's nothing else to say! More

communication breakdown between the service advisor and mechanic. my car was there for SEVERAL days. I felt like they did not want to help with the issues my car was having because it was older and had to mechanic. my car was there for SEVERAL days. I felt like they did not want to help with the issues my car was having because it was older and had to deal with aftermarket parts. they even said to me that trouble shooting is time consuming and a tedious process. which i'm sure is, but why would you say that to the customer? i'm paying for their time right? there was a recall on my ignition that they said there was not. I asked the wiper fluid to be filled 3 times, that never happened even though they said it was done. they did successfully replace the battery cables. I just want someone to help me with my car issues and they gave a clear impression that they did not want to deal with trouble shooting potentially and electrical problem and dealing with aftermarket parts. i used to take my car here regularly it was always a great experience. stayed away for a few years because of $. I don't think I will be returning or purchasing my next car here because of this experience. my car is at another dealership now where they are correcting the ignition issue for free because of the recall and the alarm problem using aftermarket parts. fingers crossed they will be able to fix the electrical issue or find the aftermarket part that you couldn't. so far they seem to be finding them. More

They said they fixed the problem and my car is still having the same issues. This is the second time this has happened and it’s unprofessional having the same issues. This is the second time this has happened and it’s unprofessional More

Excellent service! !! Mr. Barun and Anthony worked hard, fast and diligently to close this deal. And they work really hard to provide the best possible price. After the !! Mr. Barun and Anthony worked hard, fast and diligently to close this deal. And they work really hard to provide the best possible price. After the deal was closed, they delivered the most beautiful and shiny 2023 Chevy Trailblazer. Thanks! More

ANTHONY CASTRO was very professional and patient, thank you! BARUN AFKHAMENJAD was excellent help me with my credit union bank for the car loan. thank you for your patient. you! BARUN AFKHAMENJAD was excellent help me with my credit union bank for the car loan. thank you for your patient. More

Received an oil change with an appointment. I was in and out fast! Thank you. I was in and out fast! Thank you. More

Improve customer experience with complimentary water bottles and coffee when they wait for paper work. bottles and coffee when they wait for paper work. More

Great customer service! Took good care of me. Did a well done job on fixing a piece of chipped paint making it look like new again. Took good care of me. Did a well done job on fixing a piece of chipped paint making it look like new again. More

Unpleasant experience with management and financial personnel. Emails were exchanged and my request were not met. personnel. Emails were exchanged and my request were not met. More

I don't do reviews! I don't intend to do reviews and I will never issue reviews! I don't intend to do reviews and I will never issue reviews! More