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Penske Chevrolet Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.4
1,744 Reviews
At Penske Chevrolet of Cerritos, previously known as S & J Chevrolet in Cerritos, we make shopping for a new Chevy or used car including used Chevrolet in the Cerritos and Long Beach areas easy. Schedule service at Penske Chevrolet in Cerritos, also serving Orange County, Long Beach, Anaheim, Bellflower, Buena Park and all our Los Angeles County Chevrolet customers. Our service and parts department can help you with all your automotive needs whether it's a tune-up, oil-change or major repair. Penske Chevrolet of Cerritos, your Cerritos Chevrolet and Long Beach Chevrolet dealer, serving Los Angeles and Orange County. Receive excellent customer service serving Los Angeles, Long Beach and surrounding areas, from your local Chevrolet dealer, Penske Chevrolet - your Cerritos Chevrolet dealer, as well as all of Southern California Chevrolet dealer.
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18605 Studebaker Rd

Cerritos, CA

90703

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Showing 1,744 reviews

July 29, 2023

Helen in the finance department was terrible, she has no people skills, she never spoke to me or my teenage daughter that I purchased the car for, she had a negative attitude the entire time, she never prov More

by sheancoll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen was terrible. Oscar was helpful.
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Aug 01, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to learn more about your recent interactions with our team. Please send me an email with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 28, 2023

The wait for finance took about an hour and a half. Salesperson was not knowledgeable about cars on the lot. More

by HARTMANFAMILY04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ayda Alnimri
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent purchasing experience here at Penske Chevrolet of Cerritos, and I would like the opportunity to discuss the care that our Sales Team provided you. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 27, 2023

We were assisted by a great salesperson! Processing the paperwork took a long time, but overall a good experience. More

by lauren38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Davidson and Fidel Gutierrez
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Jul 28, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for the great rating and review. Our Sales Team is happy to see that you had an awesome car-buying experience at Penske Chevrolet of Cerritos. Congratulations on the new car!

July 24, 2023

The entire experience of buying a car went smoothly. Jorge greeted us as soon as we arrived and had the car we wanted to look at available. We felt like it was a low-pressure experience where we could a More

by A75
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jorge Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for your kind review of Penske Chevrolet of Cerritos. We are so glad that our Sales Team provided you with a low-pressure and smooth vehicle-buying experience. Congratulations on your purchase and have a great day.

July 23, 2023

The salesman Irving was very nice and helpful in helping me purchase my 2023 Chevy Malibu. More

by ANDREWVILLARREAL1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irving
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Jul 24, 2023 -

Penske Chevrolet Of Cerritos responded

We are excited to read that our Sales Team was helpful and nice ensuring you had a great experience. We are so glad that we had the opportunity to work with you and thank you for your positive review. Congratulations on your new 2023 Chevy Malibu! Enjoy your new purchase from Penske Chevrolet of Cerritos and we look forward to serving you in the future!

July 22, 2023

Great costumer service. I found what I was looking for and positive attitude as well More

by martruiz
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
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Jul 23, 2023 -

Penske Chevrolet Of Cerritos responded

Thanks for the five-star review, Martruiz. We are happy to learn our team had great customer service and a positive attitude. If you have any more automotive needs stop by Penske Chevrolet of Cerritos.

July 21, 2023

John was very nice, answered all my questions, very helpful. Everyone was helpful and p,easant to deal with. Thank you! More

by ddrypka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fidel Jiorge
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Jul 21, 2023 -

Penske Chevrolet Of Cerritos responded

We strive for a high level of customer satisfaction in all aspects of our dealership here at Penske Chevrolet of Cerritos. Highly-rated reviews like yours help us to continually improve to be the best. It is wonderful that you had a helpful, informative, and overall pleasant experience with us. Stop by and see us if we can be of further assistance.

July 20, 2023

Shania B. Was excellent but the mechanics broke my drive switch, drive switch was on the floor very careless also dirty hand prints all over my car inside and More

by ANGIEPAREDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania B
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Jul 22, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, We take customer feedback very seriously here at Penske Chevrolet of Cerritos. I would like to discuss your concerns regarding your recent service visit and the cleanliness of your vehicle. Please reach out to me with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 20, 2023

Great customer care from sales to service. I would definitely recommend Cerritos Chevrolet to friends and family. More

by gonzalesj13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Davidson, Mack Alsabbagh
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Jul 20, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Sales Team. We hope to work with you more in the future here at Penske Chevrolet of Cerritos. We thank you for your recommendation.

July 20, 2023

I dropped off my car(2023bolt euv) because i had message saying service heater. They called me to pick it up and said it was fixed by replacing heater pump. The message started coming back next day. I ha More

by denishshah1602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luz Aparicio
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Jul 21, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the heater pump replacement performed by our Service Team on your 2023 Chevrolet Bolt EV. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

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