Penske Chevrolet Of Cerritos

Always pleasant and friendly and very helpful and efficient would recommend your dealership service department to all my friends efficient would recommend your dealership service department to all my friends More

Very responsive, helpful and fast service. Pleasant surroundings and the Mall shuttle is a plus. Pleasant surroundings and the Mall shuttle is a plus. More

This service person and dealership went beyond excellence i never have received such treatment from any dealership. Felipe Cornejo was very professional and kept me informed all the time about my vehicle. I i never have received such treatment from any dealership. Felipe Cornejo was very professional and kept me informed all the time about my vehicle. I will tell all my friends about your excellent dealership and their great employees More

Just got back from Penske and wasted 3 hours of my life (5 if you count my commute there and back). I had been approved for a $5K CVAP Electric Vehicle Grant, and Penske was listed as one of the few author (5 if you count my commute there and back). I had been approved for a $5K CVAP Electric Vehicle Grant, and Penske was listed as one of the few authorized dealerships in my area that would process the grant. I reached out to Penske to see if they had any Bolt EUVs in stock and was told the only way to get one was to put a deposit down. I was courted by Rani (salesperson) to put a $1000 deposit on a base Chevy Bolt EUV 2LT. After 3 weeks I received a call from Rani that the car was ready for pickup. We had agreed on the price over the phone (MSRP $28805, No Markup). I had done my research and MF was around .004 & 61% residual for a 36mo/10k mile lease. When I showed up to the dealer, Rani processed my application and confirmed that the MF & Residual was the same as what I had researched. Rani also told me about the $500 Healthcare worker incentive which I already knew about. Once we agreed on the sale price, monthly payment & terms - I brought up that I had a 2020 Chevy Equinox with 15k miles I was looking to sell and that I had done a KBB Instant Cash offer through Penske's website and was quoted $20k and that I wanted to use the equity from that as an additional down payment. Rani asked for my keys & registration and went to confirm the price. After talking to his sales manager JIMMY ABSALEH, he came back and said they were willing to buy it for $18K ($2k less than what KBB Instant Cash was approved for, essentially the remaining residual amount). I said I wasn't interested and that other Chevy dealers had also approved for $20k and that I would just sell to them. JIMMY didnt budge. I then told Rani about my $5K CVAP grant being the reason I chose to purchase through Penske, and Rani said he had not heard of it and would go talk to JIMMY. I mentioned that Penske is clearly listed on CVAPs website as an authorized dealership. Rani came back and said that they are unable to do the CVAP because it would take them 3 weeks to get paid on the car and that they can't wait that long to sell the car. I was furious. Long story short, I walked out and went over to Premier Chevy in Buena Park where they did actually offer the same deal + process my CVAP. WAIST OF TIME. and Jimmy had the xxxxx to say on my way out, "What's your problem?". More

xxxxty Deal At Penske Chevrolet On 9/10 I went to Penske Chevrolet of Cerritos and bought a certified pre-owned 2015 Camaro RS at what I considered a great price. I never test drove On 9/10 I went to Penske Chevrolet of Cerritos and bought a certified pre-owned 2015 Camaro RS at what I considered a great price. I never test drove it on the freeway and as I was driving back to WLA I realized the engine noise is way to loud at freeway speed. My wife confirmed it the next morning when I started it up and it rattled the whole house. I realized I made a mistake and went back to the dealer the next afternoon. Apparently with certified pre-owned cars you can trade within 3 days or 150 miles for another certified car or a new one you cannot get a refund. I cannot afford to spend 35k plus for new and this dealer has maybe 6 pre-cars so I made the only choice that made sense and had to pay 5k more for a 2016 Chevy Colorado truck. I couldn't make a good deal because I had no leverage. Compared to Chevy Colorado certified trucks from other dealers on the internet which were priced lower and had more amenities I was over charged. My only choice was a WT model which stands for work truck. It came with scratches inside the bed which was very dirty upon delivery. The carpet in the back seat was worn away to the base in one spot. I was was only given one key and remote instead of two which is the norm. This truck only has 18k miles and the rest of it was clean. How could this truck be considered Certified? One thing I will say my sales woman Leah Sneed was wonderful and did the best she could under the xxxxty circumstances. 25k for a work truck. I was ripped off. Penske Chevrolet you owe me at least $1500 to make it right More