Penske Chevrolet Of Cerritos - Service Center

Awesome service experience! Pulled up to check on bedliner order. 4 happy service writers approached me smiling and say " do you need any help"? I say "sure" "can you wash my tru Pulled up to check on bedliner order. 4 happy service writers approached me smiling and say " do you need any help"? I say "sure" "can you wash my truck?" They say "no problem and away they go" I dealt with Jessica who let me know that my bedliner was in and they could put it in the shop pronto. Installed the bedliner on the spot and washed the truck VIP. I have never had an experience of customer service that pleasant. Keep it up Jessica and the gang!! More

In and out David Canche had a smile and was right there when I drove up at the appointed time. He listened, asked questions and quoted a reasonable price. I was David Canche had a smile and was right there when I drove up at the appointed time. He listened, asked questions and quoted a reasonable price. I was in and out within the hour! Thank you David Canche. More

Minor Service I took my car in for minor service (e.g., oil change, tire rotation, etc.) and was assisted by Carlos Olivares. He was very personable and professiona I took my car in for minor service (e.g., oil change, tire rotation, etc.) and was assisted by Carlos Olivares. He was very personable and professional. He estimated that the work would take between 1-2 hours to complete, and true to his word, I was back on the road within an hour and a half. The price of service was very reasonable, and the VIP free car wash was a bonus. Thank you, Carlos, for making my service appointment pain free! More

in & out theres no time to get bored waiting for your vehicle to be service! Carlos Olivares the Service Advisor excellent service made it happened!! Than theres no time to get bored waiting for your vehicle to be service! Carlos Olivares the Service Advisor excellent service made it happened!! Thank You!!! More

Great Faith Fujita was very nice and helpful. She offered me water and coffee. She was attentive to the car service. My service was complimentary with my ne Faith Fujita was very nice and helpful. She offered me water and coffee. She was attentive to the car service. My service was complimentary with my new car but she still took time to assist me as if I was a paying customer. Thanks More

Penske Chevrolet Cerritos - Review of routine maintenance Took my car in for a recall notice and oil change. Everything took care of quickly and professionally, especially the rep that assisted me, Faith Fuj Took my car in for a recall notice and oil change. Everything took care of quickly and professionally, especially the rep that assisted me, Faith Fujita. Great work, keep it up! Christian Hammerl More

Maintenance of my 2010 Chevy Equinox I had reached the 90,000 mile mark on my vehicle and took it in for the recommended maintenance. Faith Fujita was my service agent. She was very nice I had reached the 90,000 mile mark on my vehicle and took it in for the recommended maintenance. Faith Fujita was my service agent. She was very nice to work with. I have been going to Penske Chevy since I had a bad experience at another dealership with the same vehicle a few years ago. During this visit the power to the facility went out after I left my car for service. Faith immediately contacted me to advise of the situation and I had them keep my car and perform the repairs as soon as the power was put back in service. The next morning Faith contacted me and advised that my car would be ready that day and provided me with a list of the mechanics findings on the car. I choose to have all the suggested work done and I picked up the car later that day. I would recommend the team at Penske to do work on your car as they are very prompt and keep you informed on the status at all times. Submitted by Peter Soriano, Chevy owner. More

Incompetent I was told after 7 days of my truck being in their shop that the noise I heard was standard wear and tear, my truck broke down two days later with bro I was told after 7 days of my truck being in their shop that the noise I heard was standard wear and tear, my truck broke down two days later with broken leaf springs, needless to say this dealership is now under investigation by General Motors for negligence and safety. Oh did I mention it's a 2014 Silverado with 9k miles "standard wear a tear" good luck with that see you court More

Routine Oil Change I did not have an appointment, but arrived just before 8AM. I was treated very well. Miguel Conrique looked up my info in the computer, noticed I ha I did not have an appointment, but arrived just before 8AM. I was treated very well. Miguel Conrique looked up my info in the computer, noticed I had two recalls that needed performing, and offered me a loaner vehicle since my one hour visit now turned into four... I was grateful, but since I did not really need a vehicle, I declined. I was taken to my office by a very courteous/professional driver. The Service was performed in a timely basis, and I was charged what was quoted. My overall visit met/exceeded my expectations for Courtesy, Professionalism, and Efficiency. All three are very important to me. More

Routine Oil Change I really enjoyed the quality of services I received at Penske Chevrolet Service department. I just went in for a simple routine oil change. Faith Fuji I really enjoyed the quality of services I received at Penske Chevrolet Service department. I just went in for a simple routine oil change. Faith Fujita greeted me with pleasant smiles and made feel comfortable right away. My car was serviced right away in a timely fashion, and did not consume my day. I am a very satisfied customer!! More