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Penske Chevrolet
Indianapolis, IN
410 Reviews
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Showing 410 reviews
May 22, 2025
I’ve never been a customer at Penske Chevrolet, and now I know I never will be thanks to the complete disregard shown to me by the finance office and their F&I Manager, Alan. My mother purchased a used ve know I never will be thanks to the complete disregard shown to me by the finance office and their F&I Manager, Alan. My mother purchased a used vehicle from this dealership several years ago. For about the last two years they had been calling and bugging her about trading it in (it’s a late-model, totally clean history, very low mileage). Mom died last December, and I obviously needed the title to her car. Her records were in disarray and I was not able to find the documentation relating to the remaining amount of the lien on the car or even who the lien holder was. At the suggestion of a good, old friend who’s spent 20+ years in the automotive finance industry, I called the dealership and left a voicemail for the finance manager briefly explaining the situation and requesting a call back. That call never came, so I left another voicemail explaining that I have all the required documentation to get a title trace and I was ready to get that info, pay it off, and then sell the car back to them as they’d been asking for. This could all theoretically happen in one visit. Once again, the call never came. They had the chance to make money from my mother twice, but Alan and the Penske Chevrolet didn’t seem interested—never mind that the second opportunity came as a result of her death. Roger Penske already has enough money, so his dealerships don’t have to worry about things like basic customer service as they’re likely just tax shelters anyway. So potential buyer beware. Contrary to all automotive sales logic and training, Penske Chevrolet seems focused solely on turning over their inventory rather than building actual books of business. There is no shortage of dealerships around, so if you value being cared for after initial purchase then I urge you to go elsewhere. More
by Matt Chandler
Employees Worked With
Alan Asher
May 19, 2025
This was our first experience with Penske Chevrolet and we had an awesome experience. Our sales associate Brent and the finance manager Kevin were great! I we had an awesome experience. Our sales associate Brent and the finance manager Kevin were great! I More
by djgruver
Employees Worked With
Brent Fleshood and Kevin Cooper
May 17, 2025
Raberto is awesome. He and the entire team made this a wonderful experience. He went above and beyond to help us fine our vehicle. We can't say enough about him. Kevin i He and the entire team made this a wonderful experience. He went above and beyond to help us fine our vehicle. We can't say enough about him. Kevin in finance was beyond helpful as well. This is our second Tahoe, from Raberto and the team, and won't be the last! More
by Dean
Employees Worked With
Kevin Cooper in finance, Roberto Guijosa
May 03, 2025
The professionalism and camaraderie was top tier between Kyle and Kevin. Those two really made me feel like I was apart of the Penske family! They were very down to earth and helpful and patient throughout Kyle and Kevin. Those two really made me feel like I was apart of the Penske family! They were very down to earth and helpful and patient throughout the process of helping me with my decision to move forward on a newer vehicle. More
by Justin Tumblin
Employees Worked With
Kyle Kernes, Kevin Thinnes
April 23, 2025
Great salesman service. Easy, efficient and convenient. Paperwork was done fast. Salesman gave me all information needed it trough the process and beyond. Easy, efficient and convenient. Paperwork was done fast. Salesman gave me all information needed it trough the process and beyond. More
by Magdalena
Employees Worked With
Kale , Sean Weaver
April 09, 2025
We had an excellent experience at Penske, due mainly to the friendly, professional, knowledgeable, patient customer service provided by our salesperson Kyle Kerns. He bent over backwards to make things rig the friendly, professional, knowledgeable, patient customer service provided by our salesperson Kyle Kerns. He bent over backwards to make things right for us, and we are thrilled with the brand new Traverse that we drove off the lot. Thanks, Kyle! More
by John Thompson
Employees Worked With
Kyle Kerns, Kevin Cooper, Dylan Lewandowski
