Penske Honda

I was looking for a 2022 Honda Civic Touring, which are currently very hard to find. I found one in transit and reached out to Penske, Todd Vostry picked it up and helped me secure the one in transit! With currently very hard to find. I found one in transit and reached out to Penske, Todd Vostry picked it up and helped me secure the one in transit! Within mere hours of unloading from the truck (plastic still on parts of the car), I was able to go in, test drive and drive away! I was happy to be able to get into a new, hard-to-find car so quickly. Brittany, on the finance side, also made things super easy and painless to sign and make things official! The best Honda dealership I have worked with. More

I had an appointment to look at a specific car. I showed up on time and the salesmen had already left for the day. The car was also not available to see or drive. I was told I would be able to see and driv up on time and the salesmen had already left for the day. The car was also not available to see or drive. I was told I would be able to see and drive that day when I arrived. Even when I informed them I was trying to buy a car that day, they wouldn’t get the keys. This was the worst service I’ve ever had. More

I bought a pre-certified used Honda from this I bought a pre-certified used Honda from this dealership. Within three months I was having issues with the sunroof and the rear latch. Within two yea I bought a pre-certified used Honda from this dealership. Within three months I was having issues with the sunroof and the rear latch. Within two years I had to replace The starter and fix the air conditioner. They offered to do nothing for me and corporate refused to do anything for me as well. It is a shame that they do not stand behind their cars More

This was a long distance sale and it couldn’t been smoother! Scott, his finance mgr, to John who delivered my car...all was seamless! smoother! Scott, his finance mgr, to John who delivered my car...all was seamless! More

In August my 2016 Pilot, bought at Penske Honda, started having an intermittent “Keyless Start System Problem” error. I needed some information: what it meant, how bad a problem (require a tow?), etc. so having an intermittent “Keyless Start System Problem” error. I needed some information: what it meant, how bad a problem (require a tow?), etc. so in early September I used their website’s “Leave a Message” feature – no response. September 9 Song Park in sales emailed “reaching out to make sure everything is going well,” I replied about my problem - no response except a “Thank You” reply. September 21 I called Penske, the woman who answered would not connect me with service, had to relay everything and was of little help. I used their website’s online chat feature where a "Carl" typed he “would be happy to forward your information to the Service Department and have a Specialist follow-up with you directly to confirm” - no response. September 22 I sent an email to Karen Estridge, "Customer Service Representative," who had previously emailed me about Penske service - no response. September 24 I mailed a letter to American Honda. October 1 American Honda called, had no info but must have contacted Penske, since October 5 I was called by Scott Bodenhamer who told me error code was stored in the computer, part was in stock, should take less than 1 hour and cost less than $300. October 13 arrived for my appointment. 1 ½ hours later Steve Purvis called me to his service desk. I asked “is it done?” He said “No” they have only run diagnostics and asked if I wanted it fixed? Later I paid $344. More

Used car service has been horrible, sales rep Brian Berger. Bought vehicle on July 7th and still no title Oct 1st. In addition within three weeks of purchase noticed issue with brakes. Sales man sai Berger. Bought vehicle on July 7th and still no title Oct 1st. In addition within three weeks of purchase noticed issue with brakes. Sales man said take vehicle somewhere else. Rear brakes and rotors bad. $385 repair and still no title in hand. Filing complaint with IN sec of state. More