Penske Honda

pleasant experience Bought a new car and would have to say I enjoyed the experience! Usually dread the process, but working with Dave Worsham made the experience great! Bought a new car and would have to say I enjoyed the experience! Usually dread the process, but working with Dave Worsham made the experience great! He was always friendly and very respectful. Talking with Justin Thomas was equally as pleasant! He worked the numbers to help us purchase the car of our choice. Thanks to both gentlemen for their kind support and help! More

A Pleasent Lease Experience at Penske Honda I would recommend Penske Honda and especially the Sales Representative. I was amazed with the electronic paperless system and way finance officer ope I would recommend Penske Honda and especially the Sales Representative. I was amazed with the electronic paperless system and way finance officer operated the display table at time of payment. More

Dealers get a bad name-not Penske I was very hesitant to bring my car in to have some work done thinking that the dealer would be out to run up the costs and take advantage like other I was very hesitant to bring my car in to have some work done thinking that the dealer would be out to run up the costs and take advantage like other dealers that I've been to. However, this was not my experience at Penske. I've bought 2 cars from them and took my car in for some significant maintenance upkeeps. I found their pricing to be right in line with other places and even had coupons that I could use. The service adviser (Angie) was great to work with and very helpful to me. I was really surprised and grateful for going to Penske and getting the work done right the first time. More

new car experience Dave Kraft in sales and Frank in Pingatore in finance were both great to work with! Dave went above and beyond in his efforts to make the transaction Dave Kraft in sales and Frank in Pingatore in finance were both great to work with! Dave went above and beyond in his efforts to make the transaction go smoothly. More

Painless Our experience at Penske was wonderful It was a very busy day at the dealership, and shopping for a vehicle is not one of my favorite things. I neve Our experience at Penske was wonderful It was a very busy day at the dealership, and shopping for a vehicle is not one of my favorite things. I never had the impression that the staff was rushed or didn't have time for us. I knew what I wanted when I came in and what the going rate was, so there was not a lot of time spent haggling over the price or trying to up sell u, which I really appreciated.. More

Great people to work with The staff at Penske Honda made the car buying process easy and stress free. Nobody tried to push me into buying extras I did not want. They helped m The staff at Penske Honda made the car buying process easy and stress free. Nobody tried to push me into buying extras I did not want. They helped me find the right vehicle at a great price. I would highly recommend them and will use them for my next purchase. More

Not an Enjoyable Experience My wife and I stopped by Penske on a whim around 2/16/15. We were shopping for a '12/'13 CRV with low miles (20-30k). We found the car we were looking My wife and I stopped by Penske on a whim around 2/16/15. We were shopping for a '12/'13 CRV with low miles (20-30k). We found the car we were looking for very quickly, and in the color/trim we preferred (gray,exl). Test drove went smoothly. We were awaiting an insurance check for a totalled vehicle from a week prior so decided to come back 2 days later for the vehicle when the check arrived. The overall buying process was fairly smooth. I have to say however that our salesman had some pretty poor negotiating skills. Demeaning and patronizing the customer usually isn't a good approach even if you couldn't go as low as I'd liked. I still feel I paid a fair price, got a great warranty and enjoyed working with Frank in finance and Zach McVicker, sales manager. Unfortunately the fun stopped there. Within 3 hours of leaving the lot we realized the drivers side climate control was not heating. Took it home, tried to turn it back on and found the battery had died. Not a great way to start off with a vehicle. I called first thing the next morning and was directed to our salesman Mark Robinson, whom proceeded to not address my issues and addressed me again with a rude, unprofessional attitude. Took the vehicle in and dropped it off with Zach who promised they would take care of replacing the battery, fixing the climate control, and getting me a rental car free of charge (obviously). Mind you we purchased a CRV, I was rented the smallest car they had, some Ford Fiesta. I felt this would've been an easy way for the them to serve us better by putting us in something comparable or at least least a full size car, frustrating to say the least. We called the next morning after being told the vehicle would be ready the evening before. We were told to head on over. We drove all the way to the dealership (30mins) to be called 5 minutes before I said I'd be there and be told that our vehicle would not be completed for another 2 hours. We had 4 inches of snow come down that morning and I'm in a rented Ford Fiesta that can barely get around, again very frustrating. We finally picked up our CRV,seems to be working properly now. Overall the car seems great (price, warranty, etc) however the customer service and salesman we worked with just seemed completely sub par. I work in a customer service capacity and the way my experience went and the stress associated with it I wouldn't wish on anyone I worked for. I don't know how much you have to spend here to get treated well but apparently we didn't spend enough. We will be buying our next vehicle and servicing our new Honda elsewhere, you might considered looking elsewhere as well. More

Ms. Latise When I was in a car accident on 8/2/14 then the next 2 days later one of the reps from collision repair center, Tom DeYoung was very much friendly and When I was in a car accident on 8/2/14 then the next 2 days later one of the reps from collision repair center, Tom DeYoung was very much friendly and respectful person I have ever seen. I appreciated the way he worked very hard and handled my claim really very much smoothly. More

Great experience Such a GREAT experience!!! Everyone there did their part to help me make one of the biggest and first decisions of my life. So helpful and so thoughtf Such a GREAT experience!!! Everyone there did their part to help me make one of the biggest and first decisions of my life. So helpful and so thoughtful. Can't get over how great of an experience it was and I already miss them all haha LOVE my new 2014 Honda Civic!!! More

The reason for rating the Quality of Work area a bit lower is that, on one visit, the technician did not re-attach one of the spoiler pieces. The main reason why I took this particular issue to the deal lower is that, on one visit, the technician did not re-attach one of the spoiler pieces. The main reason why I took this particular issue to the dealer in the first place was so that they could disconnect and re-attach the spoiler without destroying any of the plastic. When I said something, they made the situation right and even changed a brake light for me without charging. Oil changes have always been satisfactory to my knowledge, though I have never checked the oil myself. More