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Penske Honda of Ontario

Ontario, CA

4.9
3,425 Reviews

1401 Auto Center Drive

Ontario, CA

91761

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3,425 Reviews of Penske Honda of Ontario

November 22, 2020

I did oil change at Penske Honda of Ontario. Kenneth Okimoto was my service advisor. He’s friendly, knowledgeable and provided a great customer service More

by mh3589894
Recommend Dealer
Yes
Employees Worked With
Kenneth Okimoto
November 20, 2020

I took my car in for an oil change on 11/18/2020 which means my tires should have been rotated and if they were rotated the service tech would have noticed if they were low. It’s 11/19/2020 and as I’m dri More

by desquivel72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Nov 20, 2020 -

Penske Honda of Ontario responded

Hi, I regret to learn about your disappointment with your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at kkratky@socalpenske.com. Thank you, Kris Kratky General Manager Penske Honda Ontario (909) 974-3811 kkratky@socalpenske.com

Nov 20, 2020 -

desquivel72 responded

Penske Honda was quick to fix the problem, my husband called this morning and my car is going back in. Customer service is key and Penske’s response has made me a happy customer once again. Thank you!! Thank you Kris Krathy for reaching out, all is well now.

November 20, 2020

We’ve had a few leases through this dealership, always a great experience. So grateful to our dealer Alexis Ayala he’s been very helpful! More

by MCorona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico and Alexis Ayala
November 19, 2020

My experience dealing with Penske Honda was exceptional. I would highly recommend Penske Honda to my family and friends. My experience was so great, I was able to buy two cars in one day. More

by maturinoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector, Francisco
November 18, 2020

Fred was very friendly, helpful and informative, he explained the recall so I understood what to expect. I would recommend him & Penske to family & friends. More

by SJSharkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Wilson, Cathy Hernandez
November 16, 2020

I moved to Penske Honda in Ontario, from Rock Honda in Fontana. At Penske Honda, I am treated like a valued customer, each and every time I bring my vehicle in for service. I will continue to service al More

by Stephy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Trible, excellent Customer Service, from start to finish. I was very please to work with David., Cathy Hernandez
November 15, 2020

The technicians are knowledgeable of the product and services that you offer and they're very pleasant and yes I refer family and friends, thank you for the friendly service More

by Mona Tolliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Derek, Freddy,
November 15, 2020

One of my favorite parts of getting my car service is my service representative Derek. He is so amazing and always attentive to the needs of my vehicle. More

by imeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Poon, Cathy Hernandez
November 14, 2020

Super helpful service.. Kept me informed of what needed to be done and when my car was ready. Also,Derek was friendly and easy to work with. More

by char.bar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Poon
November 13, 2020

Very friendly advisor and willing to help all the time!!! Appreciate the kindness and I love going to this dealership because is easy to schedule appointment!!! Thank you you are the best More

by May.galang
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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