Penske Honda of Ontario

Sales=so-so, Service=good Finance=should be indicted I bought a new CRV Touring, but it only had one key, so they had to make another. I had to go back multiple times because because the sales person sai I bought a new CRV Touring, but it only had one key, so they had to make another. I had to go back multiple times because because the sales person said the key was ready when in fact he just assumed the key was ready without even checking with the Service Dept. to make sure a key blank was in inventory. I asked for and received compensation (rear cargo cover) for my wasted time and inconvenience. The salesman, Fernando, was good enough to deliver the rear cargo cover to my house). As point of sale, I bought the HondaCare warranty, then cancelled it within 60 days to get a full refund. I went back to dealership to sign a cancellation form and was told by the Finance Manager, Mo, that the refund would be mailed in 8 weeks.. Eight weeks later, I called multiple times and could not get a hold of Mo. I called Honda and they said that Mo never sent in the cancellation. Luckily I got a copy and have sent that directly to Honda. If I had not gotten a copy, I'd still be able to cancel Honda Warranty (since the CRV has than 36K miles, but not as 100%). Be wary of their Finance dept, especially of Mo. More

Outstanding !!!!! Best Buying Experience Ever !!!! Came in looking for a Civic, was immediately greeted by my Super Sales person Shakiba. She went above and beyond to make sure that my wife and I got V Came in looking for a Civic, was immediately greeted by my Super Sales person Shakiba. She went above and beyond to make sure that my wife and I got VIP treatment while at the dealership. She work hard to make sure we not only got the car that we wanted, but also the deal that we needed. She kept me informed during the entire process. I was pleasantly surprised that she text me a few days later to make sure everything was ok with my new car. I will defenitly be recommending this dealership and sales person to everyone I know. YOU GUYS ARE AWESOME !!!!! More

unethical business practice Read this before you decide to visit Penske Honda Ontario dealership. First let me give 5 STARS to Sultan, who was the salesman. If you ever decide t Read this before you decide to visit Penske Honda Ontario dealership. First let me give 5 STARS to Sultan, who was the salesman. If you ever decide to visit this dealership I highly recommend you go with him but make sure to some how avoid dealing with manager Peter Munoz and Dina Atta in financing. It was about 7p.m. when we reached the dealership. I had discussed the price of the car with Sultan before going to the dealership and agreed to finance the car through the dealership. Loan application was signed by about 8.15 p.m. and we were waiting for our turn with the financing dept. Finally at about 9.30 p.m. or so we got in to the financing department with Dina Atta. During the signing process, she didn't  like my asking her questions or reading the different documents. She was in so much rush that she wanted me to sign on all the papers without any questions asked.  She offered me 60 months @3.99% financing through Honda financing which seemed high to me even though I have a FICO of over 830. Because of this high rate, I asked her if the dealership works with any other financing institution besides Honda financing.  She flatly said NO which is utterly a lie. I called in the next day and spoke to another guy in financing and he said they work with more than 50 different financial institutions.  This is EXTREMELY UNETHICAL.  I still don't know her reason for lying. It was so late in the night that Ijust wanted to finish the deal. So I decided for the time being I would use financing through them and later refinance it from elsewhere. I asked her if there was any prepayment penalty on the loan and she said no. When I read the loan docs it clearly stated that there would be a $ 75 fee. When I asked about this she goes "at 10.30 in the night do you want the car or no." I requested that she call the manager so I could talk to him. At this point she became very rude,aggitative, sarcastic and personal.    So here comes the manager and without knowing the facts accuses me of yelling at Dina and says rudely "You got such a good deal.Why are u questioning her about the interest rate and the $75 charge? The deal is off." Finally left the dealership at 10.30 in the night without the car.  My question to him is what does the price of the car have to do with the interest rate? You cannot lure a customer with a lower price on the car and sell them a loan at higher interest rate.  Please be aware and careful of this unethical business practice at this dealership if you ever decide buy a car. More

Walked away from another dealer Knew what I wanted, knew what I wanted to pay, knew what my trade was worth. The sales people I dealt with were honest, transparent and reasonable. Wa Knew what I wanted, knew what I wanted to pay, knew what my trade was worth. The sales people I dealt with were honest, transparent and reasonable. Wasted 3 hours elsewhere and left with nothing. Spent a little more than 3 hrs at Penske Honda in Ontario and that included the delivery of my new Civic Si. Should have started here first. More

Horrible Experience Bought a new civic teo weeks ago. After one week i got a call from finance manager that the bank didn't accept the deal, after we had paid the down py Bought a new civic teo weeks ago. After one week i got a call from finance manager that the bank didn't accept the deal, after we had paid the down pymt and got the car for 3 weeks now they want the car back and rewrite the contract. Been calling for two days and can't talk to nobody yet. More

Friendly Knowlegable Staff 2017 Honda CRV I had been looking at various cars over the last few months and when I saw the 2017 Honda CRV online, I knew this car was perfect for me. I worked wi I had been looking at various cars over the last few months and when I saw the 2017 Honda CRV online, I knew this car was perfect for me. I worked with Rodger Andrada over a period of 2 days, scheduled my appointment to pick up my car the following Saturday and everything could not have been more perfect. My finance manager, Jose, was also very friendly and took his time to explain all the docs that I was signing. I will definitely be coming here for my service and when my sons are ready to buy cars. I recommend this dealership to all my family and friends to visit. Thank you Team Penske More

SOLD! Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific yea Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific year/model and they had one of the two available for sale in the state of California. Why did I choose to buy from Penske Honda of Ontario? The brand speaks for itself, I fell in love with the car BUT it was the customer service that helped seal the deal. I have had my share of bad experiences and good experiences in car buying but this one was THE best especially considering the particularity of my financial health. After my credit took a blow from a recent economic hardship, I was apprehensive of stepping into a dealership or engaging any financial institution. I did not wish to be put in a bad light and judged merely because of my credit situation. At the same time, I didn't necessarily need the car so I was in a good position to decline any outrageous, high-interest offers. Well, it didn't take long for my unease to dissipate, or even form rather. From the moment I walked in, I was welcomed. Everyone had a smile and actually knew my name! Not only was I greeted by the sales staff, service manager and finance manager but the President and General Manager, Bill McGrath, himself. I must preface this by disclosing I did reach out to Mr. McGrath directly to inquire about the car and financing options. What I didn't expect was for him to personally respond, and so promptly! With that I knew, it would be worth a trip to Ontario (which by the way is right off the 15 freeway; and a couple of other things to note: they have a courtesy shuttle and service is open both Saturday and Sunday). I had the opportunity to test drive the vehicle and after an honest dialogue about my finances, I was met by their just as honest feedback -- and an offer. This took me by surprise, yet it was refreshing that they had taken me seriously and utilized previously provided information to generate numbers. And they weren't bad looking numbers! What eventually led me to sign papers that night was their responsiveness and willingness to help my situation. I didn't feel as though they were trying to take advantage of me or make a quick profitable sale on my account. In fact, I don't think they made much off my transaction! They listed a number of items on the due bill of pre-existing conditions with the car, which weren't exactly a deal breaker but I would have liked to see addressed. This they handled during my subsequent service visit, and more! There were a couple of items that went unnoticed during the signing but when I brought it to their attention, it was immediately handled. Now, why am I so excited about this whole experience? Because customer service is rare and theirs was exceptional (and I LOVE my car). On a number of occasions they went above and beyond - did I mention two porters worked overtime to deliver my new car home? Oh and the Special Finance manager Jaime (no, I did not spell his name wrong), he is very knowledgeable and was instrumental in pushing forth an efficient negotiation. And Mr. McGrath? He was there every step of the way! For top management to be ever so present and involved means a lot! Everyone worked so harmoniously together and provided for a seamless transaction. Even after the purchase, they remain attentive and consistent in their care and communication of my car needs. Just as with the Honda line of cars, the individuals that make up Penske Honda Ontario are quality and performance driven. You can't expect anything less of this team because they are the epitome of Helpful Honda. More

Very WORTHLESS People here It amazes me how I bought my car here and I've also been coming here for the past 2 years to get my vehicle serviced, and yet it seems that every time It amazes me how I bought my car here and I've also been coming here for the past 2 years to get my vehicle serviced, and yet it seems that every time I visit I get low quality service by incompetent employees? Do you guys have supervisors that have no clue what they're doing or what's the deal here? The guy quoted me 2 hours for the oil change and I end up having to wait over 3 HOURS for my oil change to get done. On top of that, when I have my car delivered to me it looks like your guys just grabbed a dirty wet rag and proceeded to "clean" my car with it. Was worst than when I brought it in. At the very least let the customer know that your employees are not properly trained on how to wash a car before offering the "free" car wash. Ridiculous. If I wanted my car looking like that I would have just told my 7 year old to wash it for me. Would have done a better job at doing so. Not to mention your little upsells that you annoy me with as well. I will be leaving a one star review on every page of yours that I find online. I don't need your employees fake little smiles, what I need is for the services that I pay for to be done RIGHT! More

Ran my credit several times!! Screw this place! Ran my credit several times without my approval!! Told them to run it once and they ran it through several banks! I've been getting Screw this place! Ran my credit several times without my approval!! Told them to run it once and they ran it through several banks! I've been getting letter after letters from banks deny me. I now have 14 hard inquiries. They supposedly got me approve for a 2017 Honda Accord LX. Payments were going to be 650 for 72 months! That's 44,460 dollars! That's ridiculous! Don't go to this place! Scam artist to the max! They try to screw your credit up so you have no chance but to either go to them or buy a used car outside the dealership! Horrible!! More

Best experience ever Given best price. Did my research. Dealt with Mike McCray. He not only linked my phone; but took his time to show all the features with the touch scre Given best price. Did my research. Dealt with Mike McCray. He not only linked my phone; but took his time to show all the features with the touch screen and steering wheel controls. No haggling on price!! More