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Penske Honda of Ontario
Ontario, CA
3,162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,162 Reviews of Penske Honda of Ontario
July 10, 2014
A Very Uneven Experience! After contacting several Honda dealers with " Edmunds Price Promise", decided to give Penske a try. They had the 2014 CR-V EX-L in the color we wanted After contacting several Honda dealers with " Edmunds Price Promise", decided to give Penske a try. They had the 2014 CR-V EX-L in the color we wanted and was a dealership relatively close to our home. Got rather confusing communications from Penske relative to whom would be our contact for the Edmunds Price Promise offer, Received two e-mails, one from the Internet Director with the "Price Promise" price on the vehicle we wanted, and another offer from an internet sales person with pricing on a vehicle that wasn't even close to our inquiry. Biut decided to pursue the potential offer from Penske. Arranged an appointment with the internet sales person. during our test drive she wanted to know what it would take to make a lease deal "today" When I told her that I was not prepared for that decision as I was expecting a lease offer from a large high volume dealer in Southern California that I wanted to review before making my decsion - she became rather indignant saying that it was her day off and that she had come in specifically to construct a lease deal that I would accept today. After test driving the CR-V, the sales pitch began. Not high pressure, though. More of a we want your business "TODAY" I showed the sales person a lease deal that I had put together using the program from the LeaseGuide.com website and the Edmunds Price Promise figure which I had found to be quite accurate when used in previous leases. The sales person went over the figures of this sample lease, but acknowledged she did not know much about leases. Nevertheless, she took what she understood to be the numbers to her sales manager, saying that previous experience with folks that had used internet lease programs came up with monthly payments that were generally substantially low. Sure enough, the initial lease offer came in about $ 30/ month higher. When examing the figures, I found an incorrect down payment amount (too low) had been used. After a period of time the sales person came over and said that Penske was prepared to take an additional $670 off the Price Promise if I would lease TODAY. After careful consideration, I assented to the offer, It took quite awhile to get the final numbers, but the net result was that the deal came out to the monthly payment that I gotten using the internet lease calculator. We had to wait quite a while for the numbers to get to the F&I person, who was very efficient (but wanting to get home because it was past her normal work hours). While waiting for the numbers to get to F&I, the sales person indicated that the dealership makes no money on leases and that sales personnel are given only a courtesy commission on the sale. After signing all the appropriate documents, we were told that it would be awhile before our vehicle was ready. Finally, our beautiful Mountain Aire CR-V EX-L was presented. Only a final check of the battery by the sales person was needed. However the battery check printer malfunctioned making the battery condition unreadable, but we were assured that everything was OK. After appropriate goodbye's (and the sales person off to attend to another customer), tried to start our new CR-V only to have no response! After notifying the sales manager of the isssue who said he would contact the sales person, we waited and waited and waited. Went back inside to find out what was happening only to get the feeling that we were a "bother". But the sales person would be contacted. More waiting ensued. Then I saw a young man who did not look like he was a dealer sales person (actually a sales trainer). He said he would look into the issue and shortly discovered that the dealer installed alarm system had not been deactivated and that the temporary registration had not been posted on the windshield. He took care of both items just as our sales person returned to apologize for the ommisions. The dealership is undergoing a major rennovation and the sales/showroom area is a disaster,making it difficult to construct a deal in privacy, There just did not seem to be a"TEAM" environment here. So overall, we got a great deal on a beautiful vehicle after quite an" adventure". In all fairness , our sales person was still in the process of learning successful sales techniques and lease terminology. The dealer went beyond the "Price Promise" to secure our assent and my wife and I did not feel that anything underhanded was going on. It was "unique"in many ways! Donald Cauley More
by kauaidon
Employees Worked With
Julia Reineman
April 29, 2014
ASK FOR ANGEL CHOY!!! Great SALESWOMAN I came in to Buy my first car (2014 civic SI Sedan) this weekend . 4/26/14. All week I had been working with ANGEL CHOY over the internet about coming I came in to Buy my first car (2014 civic SI Sedan) this weekend . 4/26/14. All week I had been working with ANGEL CHOY over the internet about coming in if they could honor the truecar.com price. She told me that they would. As i came in, Angel had a coupe ready for me. I told her that this was not the car, we both panicked and she realized the mistake she had made. She said not to worry "I will go check with my sales manager if we can honor it", Sure enough they would! This woman was very prompt, she kept in touch with me all week, she was polite and most importantly not pushy. It being my first car i felt like they were not trying to take advantage of me at all, they gave me the car for what they promised. We got down to financing and let me just say PETER MUNOZ HOOKED ME UP SON!!!! I had always had negative shopping experiences with my parents at dealerships. But this place and the people there really took care of me that day. I walked away feeling like i was blessed by the heavens for not getting screwed. Ask for ANGEL CHOY & PETER MUNOZ More
by jjdaman5000
Employees Worked With
Angel Choy, Peter Munoz
March 24, 2014
Great experience!!! I have bad credit and they made buying a car easy for me . I was in and out of there with the car I wanted. Roger was very professional and attentive. I recommend this place to anyo buying a car easy for me . I was in and out of there with the car I wanted. Roger was very professional and attentive. I recommend this place to anyone looking for a car. More
by rubalcavaray
Employees Worked With
Roger Andrada
September 03, 2013
I was quoted a price via email. The email didn't specify CVT or 6-spd manual. I verified on the phone SEVERAL times if they would honor the price for the car I wanted and they said they could. Upon specify CVT or 6-spd manual. I verified on the phone SEVERAL times if they would honor the price for the car I wanted and they said they could. Upon paperwork signing, I noticed a big price difference. They explained that the price quoted was for LX manual transmission. In short, they wouldn't honor what they agreed upon on the phone and treated me rudely. Worst dealer experience by far. More
by JeffreyEsmus
Employees Worked With
Nancy
May 03, 2013
bought my 2012 honda accord coupe from them about a year ago and i keep going back for maintenance, they have very helpful during the buying process, gave me the best deal out of all the honda dealerships w ago and i keep going back for maintenance, they have very helpful during the buying process, gave me the best deal out of all the honda dealerships with and stayed an extra couple of hours in to get me what i wanted. maintenance is also easy with them and since i always get coupons in the mail i have yet to pay for any oil change on the car! would recommend them for anyone and i have as my parents in law and 2 of my friends also got great deals on hondas from them! More
by GillesGuinet
Employees Worked With
mounir
April 10, 2013
Casey was very nice but the other salesperson, incident get his name but he looked foreign/middle eastern perhaps or maybe Hispanic....he was extremely rude and patronizing. We went to Rock Honda after tha get his name but he looked foreign/middle eastern perhaps or maybe Hispanic....he was extremely rude and patronizing. We went to Rock Honda after that and were treated with respect and a no BE attitude. Ended up buying a car from them. More
by orchidslim
March 02, 2013
I gave this dealer 5 stars because I went here a few days ago to buy a used car, and my experience was wonderful! I walked in knowing exactly what I wanted, and my sales consultant, Chris I., never tried to ago to buy a used car, and my experience was wonderful! I walked in knowing exactly what I wanted, and my sales consultant, Chris I., never tried to steer me in another direction (let's say to a higher priced vehicle), like some other dealers have. There was a wide selection of used cars, all with very reasonable prices. The whole team was very negotiable; there were no hidden tricks in the process. Throughout the whole entire time I was there, Chris made sure everything was stress-free, and did not treat me as another "sale." If we had questions, we got an answer right away, and from that moment on, we knew we were buying from the right dealership. If you ever think about coming to Penske, which you should, try your best to get Chris I. as your sales consultant. The whole team is great, but this man made our experience the we ever had... Hassle Free! More
by looneytunes
Employees Worked With
Chris I.
June 25, 2012
Everything about our experience with Penske Honda was above average, however, I would have appreciated a heads up that the car my wife picked out had none of the bells and whistles the car we traded in w above average, however, I would have appreciated a heads up that the car my wife picked out had none of the bells and whistles the car we traded in was equiped with. We traded in a Pontiac Bonneville with most every bell or whistle you might want, need, or just plain enjoy and our new Honda Accord is on the low side of vanilla. It doesn't even have an inside or outside temp read out. It doesn't have auto-an/off head lights. It doesn't have rpm volume level mgmt on the stereo. It doesn't have cabin temp control for either driver or passenger. It doesn't have blue-tooth phone option(s). It has no engine warning system. When my wife test drove the car, I sat in the back seat so the sales rep could sit up front and answer her questions. It just never dawned on me that I should be concerned about the width of the front bucket seats. The front seats seem to have been designed for a smaller people than the average American. Don't get me wrong here. . . My wife loves the car. She is strictly an On/Off/Volume-Control kind of person and the car is a Honda and its a great body design - but Wow, the downgrade we just moved into. I would have forced the deal in another direction had I known just how much we were giving up. Other than this, the entire staff at Penske was extremely good to us and eager to make the sale. PS - I started reading your "Terms of Use" - Ridiculous !!! I've done what is required to get this rating to you but have not read your Terms-of-Use. oh yes - there was no names list provided to select from. More
by lgbuchanan
Employees Worked With
Don't remember name(s)
June 01, 2012
Explained our situation, that we had a 10 year old Saturn that was just about scrap, and we were looking for a replacement and that they were one of several dealerships we wanted to look at that day. Sales that was just about scrap, and we were looking for a replacement and that they were one of several dealerships we wanted to look at that day. Sales associates literally walked away from us, absolutely no interest, simply did not care, and this was as we were looking at a Civic in front of the building and asking questions. Walked back to our car, no response, got in and drove away, no response, dealer flat out did not care. More
by pkstr11
Employees Worked With
Dr Aaron William Irvin
