Penske Honda of Ontario

The man that served me was great. Liked the customer service. Will be coming back. Liked the customer service. Will be coming back. More

Excellent service every time. Very kind and respectful employees. Would definitely recommend to others for any service. Very kind and respectful employees. Would definitely recommend to others for any service. More

Out standing customer service my service advisor informed me what was the cost upfront and keep me updated me what was the cost upfront and keep me updated More

In February 2025, I had my vehicle serviced, and the only issue identified was a worn driver’s side axle. On or around March 18, 2025, while I was out of the country for two weeks, my car was stolen. After t issue identified was a worn driver’s side axle. On or around March 18, 2025, while I was out of the country for two weeks, my car was stolen. After the vehicle was recovered, I brought it to Penske Honda of Ontario for inspection and repair. Mercury Insurance sent an adjuster to the dealership, and their assessment found multiple critical issues, including failure of the passenger side axle, brake pads, serpentine belt, and battery. Despite the dramatic increase in problems—most of which were never present at the February service—Mercury attributed all of them to wear and tear and denied coverage. The timeline simply doesn’t support Mercury’s conclusion. How does a car go from a single axle issue in February to several major components failing in March—especially when the vehicle wasn’t being driven for ten days and had been stolen in the meantime? Fortunately, my extended warranty with Honda stepped in to cover most of the repairs. It’s worth noting that extended warranties do not cover wear and tear or routine maintenance. That alone indicates that these issues were not due to normal aging or use of the vehicle. My service advisor, Derek at Penske Honda of Ontario, was extremely helpful in resolving the situation and ensuring the car was repaired. I did still pay some out of pocket, but it was significantly less than the $2,300 Mercury would have left me responsible for. In my opinion, Mercury failed to conduct a reasonable and fair review of my claim, ignored the timeline and service history, and attempted to avoid their responsibility. I’m grateful to Honda and Derek for stepping up when Mercury did not. More

The service department assistant manager Fred Wilson. Is an awesome person to work with. The customer service Is great? Hes very efficient and keeps you informed Every step of the way. Is an awesome person to work with. The customer service Is great? Hes very efficient and keeps you informed Every step of the way. More

I had an Appointment in the morning. They were very nice and helpful. Got me in and out at a reasonable time for a Saturday. They were very nice and helpful. Got me in and out at a reasonable time for a Saturday. More

They were very courteous they had a good turnaround with my car I would definitely recommend them to anyone with a Honda that need quick service good job Penske my car I would definitely recommend them to anyone with a Honda that need quick service good job Penske More

Excellent place, i felt welcome when i arrived at penske honda.and very patient with client. honda.and very patient with client. More

Ken was very professional, knowledgeable and extremely helpful to my wife and myself. True gentleman. helpful to my wife and myself. True gentleman. More

Appreciate all the help and the care with my car! It was a struggle to work it out, but Penske did well to do it!! It was a struggle to work it out, but Penske did well to do it!! More