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Penske Toyota

Downey, CA

4.9
1,898 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,898 Reviews of Penske Toyota

August 04, 2026

My purpose for bring car in was not addressed. This delayed my time at dealer. More

by fusionvbcptb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 06, 2026 -

Penske Toyota responded

Hello, Providing thorough service is our top priority, and I would like the opportunity to speak with you about the feedback you have shared. Can you please contact me so we can discuss this in greater detail? Best regards, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

July 24, 2026

Another service another great experience. Richard Tee is wonderful. Always attentive and shows concern. Thanks again. More

by Nmunguia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Jul 24, 2026 -

Penske Toyota responded

Thank you for your positive feedback about your service experience at Penske Toyota. We appreciate you taking the time to share your thoughts.

July 24, 2026

Poor customer skills. As customers we are Penske Toyota bread and butter. Need better service. More

by alvavergara842
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Caballero
Report | Print
Jul 25, 2026 -

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you about the level of customer service you received from our team. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

July 23, 2026

I call 1 - 3 to talk service manager he don't call me back not even the next day questions about my car. More

by jake0007.pe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris torres
Report | Print
Jul 30, 2026 -

Penske Toyota responded

Hello, I appreciate you taking the time to leave your review and would like the opportunity to discuss any feedback you have. Can you please send your contact information to me directly? Thank you, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

July 13, 2026

Service is always 5 star quality. The service manager Sheila Vazquez is super helpful and professional. More

by iggyhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Huerta , Linh Lam, Jason Roberts
Report | Print
Jul 14, 2026 -

Penske Toyota responded

Thank you for recognizing the quality of our service at Penske Toyota. We appreciate your feedback.

July 09, 2026

Very good service the young lady un 10👍I can remember her name, I think it’s jasmine More

by lucianogamboa72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Jul 09, 2026 -

Penske Toyota responded

Thank you for recognizing our team's service. We appreciate your feedback at Penske Toyota.

June 26, 2026

I am always treated well at Penske Toyota. I can get an appointment quickly at a time that is convenient for me. I am always welcomed courteously. The service associates keep me informed of th More

by cruelbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berenice Martinez
Report | Print
Jun 27, 2026 -

Penske Toyota responded

Thank you for your continued trust in Penske Toyota. We're glad our team meets your expectations and keeps you informed. We appreciate your loyalty to our service department.

June 25, 2026

Christopher Torres was very attentive and answered all my questions. It was a great experience. I've been going to Penske Toyota Downey for many years More

by diazgloriag51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Torres
Report | Print
Jun 26, 2026 -

Penske Toyota responded

We appreciate your long-time loyalty and are glad our team could assist you well. Thank you for choosing Penske Toyota.

June 24, 2026

Great Service Advisor! ! He’s patient, helpful, honest and professional every time. No surprises and he explains everything. More

by Rose D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jun 24, 2026 -

Penske Toyota responded

Thank you for recognizing our team's professionalism and clear communication. We appreciate your feedback about your experience at Penske Toyota.

June 22, 2026

I arrived a little before 5:00 on a Saturday and they were closing at 6:00. I didn’t think the could help me at that late time but they were able to and I was out before 6:00. It was only a dead battery More

by Pennyjrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Mariscal
Report | Print
Jun 22, 2026 -

Penske Toyota responded

Thank you for sharing your experience. We're glad our team could assist you quickly with your battery issue. We appreciate your feedback about Penske Toyota.

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