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Penske Toyota

Downey, CA

4.8
1,676 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,676 Reviews of Penske Toyota

March 26, 2021

Both Dan (sales rep) and Vu (finance) helped greatly and were really honest about my decision. They also both explained all well and answered all my questions. Thank you both More

by G.Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Vu
Mar 27, 2021 -

Penske Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2021

Great customer service. Rogelio was excellent and the financial guy was great very helpful and curious. I have been there a few times and I will always look for Rogelio More

by Ena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Mar 21, 2021 -

Penske Toyota responded

Thank you so much for taking a moment of your day to share the positive customer experience you had with Rogelio. If there is anything else you would like to share, please do not hesitate to reach out to our team directly, Ena!

March 17, 2021

The service advisor, Thomas Arthur is a straightforward honest individual. He was recommended by someone else. He’s the reason I feel confident about taking my car to this location. More

by art4alfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Mar 18, 2021 -

Penske Toyota responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Penske Toyota of Downey!

March 14, 2021

I had nothing but great experience , specially with Bernice Martinez, the place is clean restroom are clean the waiting room clean very happy with the there service More

by Paintbal71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernice Martinez
Mar 16, 2021 -

Penske Toyota responded

Thank you for the wonderful review! We are happy to see that Bernice went above and beyond to ensure your visit to Penske Toyota of Downey was an outstanding one. If we can do anything else for you, please be sure to let us know.

March 08, 2021

Linh Lam has to take all the credit for my purchase. I had experiences with other dealers but NO bother dealer tops Linh Lams customer service. More

by CarlosGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Mar 10, 2021 -

Penske Toyota responded

Thank you for the five-star review! We love knowing that you received terrific customer service with us. Please let us know if there is anything else that we can do for you.

Mar 10, 2021 -

CarlosGarcia responded

I would like to get information on where to buy parts for my Tacoma for good deals.

March 06, 2021

Was called on Sunday and told parts they ordered for my truck on Wednesday where in and that they could be installed on Tuesday. Got there and guess what, NO PARTS had to leave truck there ALL day for som More

by braids15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Mar 08, 2021 -

Penske Toyota responded

Hello, Your satisfaction is important to us and I would appreciate the opportunity to speak with you about your feedback. Would you mind emailing your preferred contact information to me at svazquez@socalpenske.com? I look forward to speaking with you. Best Regards, Sheila Vazquez Service Manager Penske Toyota of Downey 9136 Firestone Boulevard Downey, CA 90241 P: (562) 904-5621

March 06, 2021

Service advisor was great. Good facilities and service. Would definitely recommend and will be back. Very easy to schedule and pay online for service. A rating More

by Duke_90248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
Mar 07, 2021 -

Penske Toyota responded

Thank you for the positive feedback! We are happy to know that you were happy with our Service Department and we hope that you will continue to choose Penske Toyota of Downey as your dealership!

March 05, 2021

I brought my car in for service and Johnny Jimenez helped out with all my concerns. His efforts to find the best solution is very much appreciated! More

by M.Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny, Jimenez
Mar 06, 2021 -

Penske Toyota responded

Thanks for sharing your thoughts about your experience with Penske Toyota of Downey. We appreciate your business and hope to see you again soon!

March 03, 2021

Awesome dealership and I’m going to recommend to my family and friends if they need to buy a new or used vehicle love this place! More

by maryjane1967mcl@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant
Mar 04, 2021 -

Penske Toyota responded

Thank you for the wonderful review, Mary Jane! We are thrilled to learn that we have earned your recommendation. If Penske Toyota of Downey can do anything else we can do for you, please be sure to let us know.

March 01, 2021

the person that helped me and is my go to guy for any questions about my car is Albert. he has amazing customer service and is friendly and cares about what you need and always goes above and beyond his More

by Mreyes7814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert A
Mar 02, 2021 -

Penske Toyota responded

Thank you for the excellent review! We are so happy to learn that Albert's outstanding service was personable and attentive. If Penske Toyota of Downey can do anything else for you, please be sure to let us know.

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