Penske Toyota

excellent service. honest and straight forward - no haggle. i would go back to him the next time i buy another car and refer him to my family and friends. haggle. i would go back to him the next time i buy another car and refer him to my family and friends. More

Mr Lam was very helpful and informative. He made it very easy when it can be very stressful situation. I still have a few more questions for him but he has made sure that he will be available after the sale easy when it can be very stressful situation. I still have a few more questions for him but he has made sure that he will be available after the sales. More

The service we received from this dealership was outstanding! I cannot say enough about Linh Lam and his assistants - extremely helpful and professional! We made the drive all the way from San Cleme outstanding! I cannot say enough about Linh Lam and his assistants - extremely helpful and professional! We made the drive all the way from San Clemente and would do it again! We will definitely recommend this dealership to all our friends and family. More

We purchased a 2012 Hylander from Penske Toyota Downey this week. On a scale of 0 to 10 we would rate them 10+. We received the best deal and everyone was very professional and courteous. Everything w this week. On a scale of 0 to 10 we would rate them 10+. We received the best deal and everyone was very professional and courteous. Everything was explained to our satisfaction and they were very helpful in going over all of the new Highlander's features. (We purchased a Highlander in 2002 and never had any problems with it during all that time.) When we decided to buy a car we didn't hesitate in choosing a Hylander. A friend recommended this dealership and we are very happy that he did. More

It was a great experience. I would recommend Linh lam and Penske to everyone I know. This was my first time buying a vehicle where there were no surprises. Mr lam quoted a price on the phone and a week later Penske to everyone I know. This was my first time buying a vehicle where there were no surprises. Mr lam quoted a price on the phone and a week later we were there signing papers with no hidden fees. We were in and out within 2 hours. That included our test drive . I had purchased a 2012 Camry se in Redlands a month earlier. That buying experience was not as hassle free there. Thank you Linh lam and Penske Toyota. More

Back in 2008, a friend of ours told us to go see Linh Lam at Penske Toyota Downey when we needed to purchase a new car. We spoke to Linh on the phone and told him what we were looking for. By the time we a at Penske Toyota Downey when we needed to purchase a new car. We spoke to Linh on the phone and told him what we were looking for. By the time we arrived, he had everything all ready for us which saved us a lot of time. He was so friendly and made us feel like we were old friends. Everything was so convenient, quick and easy. Linh truly made it the BEST car-buying experience we've ever had. Fast forward to 12/26/11, we needed to purchase a new car for my in-laws. We called Linh again and I wasn't sure if he was going to remember us. Not only did he remember us, he remembered some very specific details about our conversations from 2008! We weren't treated like 'one of the many cars he's sold,' but we were treated like family. Again, everything was really quick and easy. We dropped off our other car at the service department for an oil change while we were purchasing the new car and were told we would have to wait 3 hours. Linh got our oil change taken care of right away so we wouldn't have to wait. We were also pleased with our experience with Phu Ho who took care of our final paperwork and the financing. He was very friendly and we were soon joking around like we were old friends. With both of our car purchases, we were extremely happy about the price we got and the awesome customer service just made it that much better. Linh and Phu are professional, knowledgeable, friendly and efficient. We will be back for our next Toyota purchase! More

We bought a car from them using the internet. Linh answered my questions and gave me an exact number for the out-the-door price. The price was so low I was afraid there might be something wrong with answered my questions and gave me an exact number for the out-the-door price. The price was so low I was afraid there might be something wrong with the car (there wasn't). I guess they were just very motivated to move cars. We drove up from San Diego- they had their act together. I spent more time in line at the local McDonald's (NOT recommended) than I did waiting to be helped at the dealership. Biggest problem I had was figuring out how to get the wife's phone to work with the new car's Bluetooth. Linh helped us troubleshoot it- we did get it working and were on our way. Entire process was very painless. More

good customer service from this dealer, definitely recommend relative, and friends, finance personnel also good, go over the contract in details, and offer optional equipment, recommend relative, and friends, finance personnel also good, go over the contract in details, and offer optional equipment, More

I get the Toyota Rava4 there, it was fast & the saleman is friendly. treat customer with respect. I would recommend Penske to my friends and co-workers. saleman is friendly. treat customer with respect. I would recommend Penske to my friends and co-workers. More

I purchased a new car from Eddie and Linh. They were both very friendly and helpful, and gave me a great deal. The process was easy and fast. The car was delivered in perfect condition. I highly reco both very friendly and helpful, and gave me a great deal. The process was easy and fast. The car was delivered in perfect condition. I highly recommend this Toyota dealership. More