Penske Toyota

We had been to a prior dealership that had poor customer service skills. They were more interested it seemed in price haggling rather than selling a vehicle. In walking into Penske and being helped by Lin service skills. They were more interested it seemed in price haggling rather than selling a vehicle. In walking into Penske and being helped by Linh and Eddie, we were given a good price right off the bat and the deal was done. Don't think we were there more than an hour. Best experience I'd had with a dealership in years! More

I went in to buy a new Prius and Lihn Lam could not of been more helpful. Not only was he extremely knowledgeable about the car he also had a great personality and was easy to talk to. I never once felt a been more helpful. Not only was he extremely knowledgeable about the car he also had a great personality and was easy to talk to. I never once felt as if I was beong "sold" too...Lihn just seemed like he really knew all about the vehicle and was excited to share with me all he know about it. Phu Ho was the finance guy and he was great too. He really took the time to help explain what all the different costs and options were. He made what is usually a pretty confusing and intimidating process very easy. Phu explained all the paperwork and options in a thorough and efficient way. Phu is also just a very nice man...we talked about how long he has been at a Toyota and how interesting his job is. The customer service is what made this purchase so pleasurable. Not only did I buy a quality vehicle (with great MGGs!)but i dealt with people who I really felt had my bet interests. I would highly recommend Penske Toyota! More

This is my second Prius and first experience at Penske Toyota of Downey. Linh Lam and the entire sales process was EXCELLENT. I would definitely recommend Penske over some of the other Toyota dealerships Toyota of Downey. Linh Lam and the entire sales process was EXCELLENT. I would definitely recommend Penske over some of the other Toyota dealerships that I have visited in Los Angeles. Penske Toyota of Downey rocks. More

i've had the pleasure of working with Linh in purchasing several vehicles over the past 5 years and he has always been outstanding in his approach. he is honest, thorough, accomodating and is concerned abo several vehicles over the past 5 years and he has always been outstanding in his approach. he is honest, thorough, accomodating and is concerned about the customer. he knows the products well and will search to find the right vehicle for the customer. i highly recommend him to others considering the purchase of a vehicle. More

Penske Toyota has an exceptional service department. I felt that I was in good hands and that everyone was being very helpful and forthcoming. I appreciated being spoken to in a professional manner. My felt that I was in good hands and that everyone was being very helpful and forthcoming. I appreciated being spoken to in a professional manner. My past experience with other car dealers has not been as positive and I appreciate the customer service. The attention to detail and overall quality of work has made me a loyal customer. More

I recommended Penske Toyota and Linh Lam to my friend. I was just hoping he was still there. Linh was honest and straight forward. He gave us the best price with a few options thrown in as a bonus. What was just hoping he was still there. Linh was honest and straight forward. He gave us the best price with a few options thrown in as a bonus. What a guy! The whole time from start to finish was less than 1 hour. As long as he had the car in stock, he had the car ready to test drive and ready for sale. As a pure gentleman, he set a car aside just for us. The car looked great and was ready to go. Linh is one of those rare good guys who took his time to go over the vehicle and offered any future help or questions on the vehicle. God bless America and Linh Lam. More

Enjoyed doing business with Linh. I do not like to haggle and do the "sales dance". I just want to know how much the car is selling for and whether I feel it is a fair price to pay. He was friendly and strai and do the "sales dance". I just want to know how much the car is selling for and whether I feel it is a fair price to pay. He was friendly and straight-forward. There was no haggling. He gave us a good deal, even helped us figure out which route to take in terms of financing. Financial department was great. Did not try to sell us anything. Asked if we were interested in additional warranties, coverages, etc. but accepted our "no"s and did not push further. Great dealership, great customer service, would highly recommend Linh. More

This is our second purchase of a new Camry from Penske Toyota. Lihn and Alvin provided us with an apppointment to meet our schedule and processed the purchase documents in a timely manner. Our questions Toyota. Lihn and Alvin provided us with an apppointment to meet our schedule and processed the purchase documents in a timely manner. Our questions regarding the 2011 Camry safety features and the navigation system were answered and explained so that we knew what to expect in an emergency situation and to program our bluetooth and navigation systems. The price was better than our previous purchase when the total maintenance program is considered along with sale price negotiated. As I indicated we are a repeat customer of Penske Toyota and recommend our friends to this dealer. More

At Penske Toyota, Mr. Lam treated us with respect, honesty, friendliness, and professionally. I loved the fact that he and the other employees were very time efficient and direct. Mr. Lam did not pl honesty, friendliness, and professionally. I loved the fact that he and the other employees were very time efficient and direct. Mr. Lam did not play around with the price. The first and only price he offered was the lowest price than at any other dealership I contacted (I contacted at least 10 other dealerships!). More

Car-buying can be such an intimidating experience. That said, my family and I have been dealing with Linh for the past 5 years and I have nothing but praises for him and Penske Toyota. Linh's honest and w said, my family and I have been dealing with Linh for the past 5 years and I have nothing but praises for him and Penske Toyota. Linh's honest and we leave the dealership feeling like we got the best value for our money. Most of our dealings have been over the phone -- we tell him exactly what we want, he gives us the best price possible then lets us know once the car is ready to be picked up. Gone are the days of sitting at a dealership for hours waiting to get through the paperwork. Once we arrive, Linh has everything ready and we're usually out the door in less than an hour. I would highly recommend him and Penske Toyota. More