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Penske Toyota

Downey, CA

4.8
1,665 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,665 Reviews of Penske Toyota

January 09, 2024

Everyone was so nice. I have already started spreading the word to go see you if they are looking for great service. More

by Freeda413
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
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Apr 13, 2024 -

Penske Toyota responded

We're pleased to hear about your positive experience at Penske Toyota. Thank you for the recommendation. Your praises are appreciated.

January 07, 2024

Good customer service, clean floors and lounge. Free coffee and water for customers. And car wash. Excellent service. More

by Jocotes13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
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Jan 08, 2024 -

Penske Toyota responded

We appreciate the positive feedback on our customer service, clean facility, free refreshments and car wash. At Penske Toyota, we strive to deliver a satisfying experience for all customers. We hope to assist you again soon.

January 07, 2024

Alex Ramirez is the best service writer, from beginning to end my appointment was 100% satisfied. More

by josetrinaguerrero@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate hearing about your satisfying experience with Alex Ramirez. Penske Toyota values his excellent service provision. Thank you for the high rating.

January 07, 2024

We have been taking our cars here for years and always look for Alex Ramirez he always gives us the best personalized service. He is AMAZING!!!! We always leave happy wirh the customer service provided. H More

by josetrinaguerrero@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We're pleased to hear about your ongoing satisfaction with the service provided by Alex Ramirez at Penske Toyota. It's uplifting to know you leave happy each time - that's what we aim for. He'll be appreciated it.

January 05, 2024

I take both my cars for service every time they need maintenance. I love the customer service I receive every time. Nancy is my advisor and she does a great job. More

by Cindy L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy in service center
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your positive feedback about Penske Toyota's customer service and it’s great to hear Nancy is serving you well. Thank you for being a loyal client.

January 03, 2024

Service advisor Brian was excellent. He was attentive and polite. He deserves a pay raise. More

by pgegarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Yanez
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate you sharing your positive experience with our service advisor. Your kind words reflect the high standards we aim for at Penske Toyota. Thank you, and wish everything goes well for you!

January 01, 2024

Great experience with Danish. Had the car that we wanted and was a very easy purchase, He kept up the communication until the sale was complete. Sergio in finance was also very More

by rjki820
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danish, Sergio
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Apr 13, 2024 -

Penske Toyota responded

It's rewarding to hear about your positive buying experience with Penske Toyota. Danish and Sergio in finance are dedicated professionals, indeed. We value your feedback, thank you.

December 30, 2023

Esteban Arias was my advisor and he was wonderful! He kept me updated the whole time and informed me of the service my car required. More

by yahaira Arauz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Apr 13, 2024 -

Penske Toyota responded

It's great to hear that Esteban Arias was able to assist and keep you well-informed during your vehicle servicing. Penske Toyota appreciates the positive feedback and rating.

December 29, 2023

Richard Tee the service advisor is very knowledgeable and helpful. T .he service is excellent. More

by sibucao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Apr 12, 2024 -

Penske Toyota responded

It's great to hear that our service advisor Richard Tee was helpful and could share his knowledge. At Penske Toyota, we strive for offering excellent service. Thank you for sharing your experience.

December 29, 2023

If you make an appointment the service experience is very efficient and the service staff is knowledgeable and friendly. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos service assistant
Report | Print
Apr 12, 2024 -

Penske Toyota responded

We appreciate your positive feedback about the efficiency and assistance provided by Penske Toyota's service staff. Thank you for choosing us.

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