Penske Toyota

I wouldn’t say the best customer service. I guess it depends on the person helping, since I’ve been there numerous times and had male reps help me with awesome customer service experience. I guess it depends on the person helping, since I’ve been there numerous times and had male reps help me with awesome customer service experience. VS this female (Nancy)rep I received this last time, wasn’t so great , asked if the drivers can pull up my sun block for my windshield with this scorching hot sun and leather seats. And she gave a smirk and said “oh no they won’t do that.” Where as , in my other experiences with the male reps they said they’ll make sure they notify them and personally let them know to put up. Now that’s wonderful service honestly. By far this is my favorite Toyota dealer by far. More

Great experience, fast and reliable, convenient and helpful in all the service constantly keeping me updated helpful in all the service constantly keeping me updated More

I am very happy with the service of Penske toyota in Downey. I recommend it. Downey. I recommend it. More

Berenice showed exemplary and outstanding customer service as usual. This time, she helped my 18 year old son with his Scion getting a brand new tire that he blew out. I sent my son to Penske to buy a service as usual. This time, she helped my 18 year old son with his Scion getting a brand new tire that he blew out. I sent my son to Penske to buy a new tire and Berenice assisted in every step of the way including getting the tire installed. Berenice has always made me feel valued, as well as Ivan Huerta. Berenice also helped my wife and I the other day getting a part for her seat in her 2021 RAV4. Always an enjoyable and pleasant experience with her. She along with Ivan is the reason why I am a loyal customer at Penske. More

This was by far the most streamlined purchase of a new vehicle ever! Linh and Adrian were top notch professionals and Linh was beyond gracious in his treatment of his loyal customers. vehicle ever! Linh and Adrian were top notch professionals and Linh was beyond gracious in his treatment of his loyal customers. More

Always nice when you don’t try to get up sold on services you don’t need. It’s a bit of a drive for me but will continue to come here. you don’t need. It’s a bit of a drive for me but will continue to come here. More

Great service from Service Advisor Jesus. Was upfront about the whole process all the way through. Would really recommend this dealership. Was upfront about the whole process all the way through. Would really recommend this dealership. More

No long lines and was in and out on 1 HR. Jasmine was my person and she was wonderful. Jasmine was my person and she was wonderful. More

Everyone is very helpful and it’s very clean and organized. Everyone is also very knowledgeable. organized. Everyone is also very knowledgeable. More

The service was performed on my car quicker than the estimated time. The waiting room is very comfortable. The service department has always done a good job with my car. estimated time. The waiting room is very comfortable. The service department has always done a good job with my car. More