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Penske Toyota

Downey, CA

4.8
1,697 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,697 Reviews of Penske Toyota

May 02, 2023

Michael Caballero was my service advisor. He was extremely helpful and pleasant and did everything he could to assist with my complex situation. More

by Dg123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero
Report | Print
May 19, 2023 -

Penske Toyota responded

Thank you for the great rating and review. We are happy to see our Service Team at Penske Toyota was able to provide you with such memorably pleasant service. We thank you for your business, come back and see us again soon.

May 01, 2023

I arrived promptly for the appointment the service advisor took me right away. I waited in the comfortable lounge able to work on my computer while they performed service. The work was finished before More

by JC
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
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May 20, 2023 -

Penske Toyota responded

Thanks for the five-star review. We are happy to learn our Service Department here at Penske Toyota was able to provide excellent service promptly. We hope you continue to choose Penske Toyota for all your automotive needs. Take care!

April 28, 2023

Vehicle was infected throughly and routine. MINT was completed and tires replacement recommended. All work was completed satisfactorily. More

by Rosteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
May 19, 2023 -

Penske Toyota responded

Hi Rosteen. To deliver the best experience possible, we try to set high expectations for ourselves here at Penske Toyota. We're so glad to receive your positive review about your experience with our Service Team. Our Service Department is available should you require any extra help in the future.

April 27, 2023

Everytime I take my vehicle to Penske Toyota I'm always met curious friendly staff, followed excellent service. More

by rudy11th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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May 19, 2023 -

Penske Toyota responded

We appreciate your excellent review and input. We are glad to learn that you are impressed with our Service Department. Thank you so much for being one of our valued guests, and we look forward to your next visit to Penske Toyota whenever needed.

April 27, 2023

The stuff is very helpful, Ruben answer all my questions and concerns about my car. I really recommend this dealership. Thank you Ruben for all your help. More

by Letty126
Recommend Dealer
Yes
Employees Worked With
Ruben
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May 20, 2023 -

Penske Toyota responded

Hi, and thank you for taking the time to share this excellent 5-star review. It is delightful to know that your visit with our staff here at Penske Toyota was very helpful and responsive when answering questions about your car. Thank you for your recommendation, and have a great day.

April 26, 2023

The staff very polite and understanding and great customer services I really recommend to everyone More

by Arreolaf2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez , Jennifer Norsworthy
Report | Print
May 19, 2023 -

Penske Toyota responded

Hello, It makes us happy to read that you experienced politeness, understanding, and great customer service here at Penske Toyota. Thank you for your kind review as well as for your recommendation. Take care.

April 25, 2023

Good experience, excelent service…thanks Toyota Downey … I will recomender you to my family and friends. More

by moralestomasa67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
May 19, 2023 -

Penske Toyota responded

We strive for a high level of customer satisfaction in all aspects of our dealership here at Penske Toyota. Excellent reviews like yours help us to continually improve to be the best.

April 24, 2023

Waiting time was to check in was too long even with appointments. Service advisor just on their desk using a cell phone while customers are waiting. Service was done within an appropriate time. My serv More

by rr.cowboys71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom service advisor
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April 22, 2023

I had a very bad experience dealing with service manager. I expected an answer but I received a bad attitude and rude response. I am thinking of not come back again. More

by THANIA GARCIA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Report | Print
April 22, 2023

Great, no hassle but they said they were gonna do very patient and knowledgeable sales people More

by Stevevangordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
May 19, 2023 -

Penske Toyota responded

Hello, thank you for your wonderful feedback, Steve. We are glad you had a hassle-free experience with our Sales Team at Penske Toyota and we welcome you back anytime.

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