Penske Toyota

Richard Tee is great! Reliable, helpful and friendly. He goes out of his way to accommodate my car service needs. Reliable, helpful and friendly. He goes out of his way to accommodate my car service needs. More

I received excellent service at the dealership—everything was handled efficiently and professionally. Thank you to Esteban for his help and great customer care. was handled efficiently and professionally. Thank you to Esteban for his help and great customer care. More

Service department are very helpful and communicate with me throughout the entire process. Nancy is very helpful and recommends by the most urgent matter. me throughout the entire process. Nancy is very helpful and recommends by the most urgent matter. More

Nancy was so helpful in explaining what my car needed and signs to look out for. Highly recommend the service here and seeing Nancy for your car needs. signs to look out for. Highly recommend the service here and seeing Nancy for your car needs. More

They're honest. They're true and they tell it like it is.I think you'll enjoy them.They're like family They're true and they tell it like it is.I think you'll enjoy them.They're like family More

The service that I received was great, but the waiting time during the process was 5 hours due to the amount of customers even with an appoibtment time during the process was 5 hours due to the amount of customers even with an appoibtment More

Nancy is always a great help at the Service Center! I always come back due to her being attentive and keeping me updated. Keeps me coming back. Great customer service. I always come back due to her being attentive and keeping me updated. Keeps me coming back. Great customer service. More

Non professional service department! The mechanics do not know how to diagnose and will recommend everything else except what you request! The service reps need better customer service e The mechanics do not know how to diagnose and will recommend everything else except what you request! The service reps need better customer service experience. I went in to get my back strut inspected due to clunking noise and another noise that was a concern and was recommended a new transmission by another Toyota dealer. Hoping to get a more detailed inspection at penske dealer in downey ended up with worse news. They said the strut looked good after “inspection with flash light” and after a simple test drive they also determined 1 noise was due to bad transmission (like other dealer) and back noise was due to “ transmission mount “ having wear and tear!! After asking them what kind of inspection ls they do to determine these findings I was told the flash light test, test drive was enough to determine bad transmission and mount. They did not give me any proof of diagnostic test they did and was told they don’t offer that to customers ????? Still working to see if transmission is an issue but did resolve the back noise! And as I told penske to inspect the strut went to a smaller tire shop and they determined the strut was leaking causing clunking noise got it fixed and now NO MORE clunking noise!!! Definitely Toyota dealers are out to get us for our money with no proper diagnosis!!! Mechanics need to be fired and service reps need more training!! More

EXCELENTE PERSONAL MUY AMABLES Y PROFECIONALES TRAVAJO PERFECTO Y EFUCAS . MUY SATISFECHO CON EL TRAVAJO PERFECTO Y EFUCAS . MUY SATISFECHO CON EL TRAVAJO More

Good service , I get what I ask , appointment on time , and good car wash , recommend 💯 , good customer service and good car wash , recommend 💯 , good customer service More