Peoria Nissan

Zero if possible the GM threatened me and my daughter that they would repo her vehicle if she didn’t come and resign a document they lost and this came directly from the GM Brett I have documentation on that they would repo her vehicle if she didn’t come and resign a document they lost and this came directly from the GM Brett I have documentation on that More

Zero stars! This place is a nightmare!!! I wish I had the money to sue you SOBs! I was promised this used xxx was thoroughly looked through with NO problems! You This place is a nightmare!!! I wish I had the money to sue you SOBs! I was promised this used xxx was thoroughly looked through with NO problems! You fkn liars! Get on freeway already red lights! Immediately, I say I want my money back. Told I can't do that. A year later I am still putting money into this xxx! YOU SOBs!!! I can't afford the xxx you sold me! I am to to constantly let people know not to buy from your dealership! More

Zero stars don't go to this god awful place they will sell you a vehicle that they never inspected them not call you or return your call after knowing you can't take this car you already bought they wil sell you a vehicle that they never inspected them not call you or return your call after knowing you can't take this car you already bought they will replace with you having no choice in the matter, and act like they did you a favor, they also will knowingly give a replacement with problems not care that they let you leave with bad tires " split" then present they are giving you warranties to cover everything because they admitted to messing up big time with the first vehicle and promise the price will not change but you end up pYing for a used car for a new car amount , they hold your keys hostage until you sign documents and don't get sick because even if they see your in pIn and ready to vomit you still won't get your keys after asking 4 times for them until they get your money and you sign, they lie cheat play the back and forth game and when they say they will replace the bad tires they throw the warranty doesn't cover it game at you, you take your vehicle with with full tank and get it back not full also they treat you like dirt, and if you speak up they hold your vehicle hostage until they feel like they want to pretend to fix it and give it back to you and have the audacity to give you a print out telling you your tires are bad well no sh** that's why I took it in the first place that and my engine light being on even tho I just got the car I wasn't even allowed to pick !!please save yourself the headache childish games and just the rudeness non carrying staff, and frauds , and go any where but here!! Enspected More

Peoria Nissan Is the Worst Dealership in Arizona I visited Peoria Nissan to check out a Dodge Challenger SXT listed for $14,697. I was first paired with a new, inexperienced Caucasian finance represen visited Peoria Nissan to check out a Dodge Challenger SXT listed for $14,697. I was first paired with a new, inexperienced Caucasian finance representative who had only been with the dealership a couple months before October 2024. The process felt rushed and unclear, so I walked out without signing anything. Later, someone from their internet team contacted me and said they could “make the loan cheaper”—even mentioning they could get my payment down to $550/month. That gave me hope. But when I returned, I was handed off to Carlos B., who presented a loan with a 29.51% APR over 60 months, totaling $627.48/month. I later realized I’d be paying $37,648.80 in total, with $18,307.07 in interest alone—more than twice the car’s listed price. I felt rushed through the paperwork and didn’t fully understand the long-term financial impact until afterward. After the purchase, Chuck Morris, Peoria Nissan’s General Manager, followed up with an email acknowledging my concerns. While I appreciated the response, it didn’t change how unsettling the experience had been from the start. In my experience, this dealership left me feeling misled, overwhelmed, and buried in interest. If you're shopping here, I strongly urge you to take your time, request full breakdowns, and double-check every number before signing anything. Worst dealership in Arizona. More

Stay Away from Nissan Peoria for Used Cars! If you are looking for a reliable used car, think twice before going to Nissan Peoria in Arizona . Our experience was very frustrating and disappoint If you are looking for a reliable used car, think twice before going to Nissan Peoria in Arizona . Our experience was very frustrating and disappointing .We bought a used car from them on January 1st, 2025. Only 20days later, my daughter couldn't start the car . She was far from any Nissan dealer , about three hours away from the nearest dealership .When we contacted Peoria Nissan , they suggested we either tow the car to a dealer or to take it to a local shop . Its turned out the issue was the battery . We replaced the battery at a local shop as they told us they would reimburse us if we provide the receipt .However , when I called the next day to confirm reimbursement, the person I spoke with was extremely rude and disrespectful. He refused to give me his name amade jokes, claiming he was the "Janitorialmanager "(yes , seriously ) Shortly after a real manager called me to apologize and promised to mail us a reimbursement check after confirming my address .I never received the check.When I followed up , the same manager told me that the check had been sent but blamed the post office for any issues . Healso said he had no way to track the check- no check number , no tracking, nothing . So I am out of packet for the battery replacement . Also the sails person told us that insurance (they pushed on us - would cover everything - now we are learning -it is not true .Bottom line-Nissan Peoria does not properly inspect or fix their used cars before selling them. Their customer service is unprofessional and unreliable .Avoid them if you want safe , reliable purchase and honest treatment More

Worst sales experience I have ever had! Where to begin? We saw an ad online for a specific used vehicle we wanted. We called ahead, but got hold. So we just went. This was Friday night. Where to begin? We saw an ad online for a specific used vehicle we wanted. We called ahead, but got hold. So we just went. This was Friday night. Upon arrival at the dealer, immediately two salesmen moved in. They didn't ask what car we wanted, but swept us into the sales office to pepper us with finance and personal questions to qualify us. Only after prodding did they take us to the vehicle we wanted to see. One of the salesman was on his first day. So it is understandable that he would be in need of coaching and guidance. Not blaming him. It is the dealer's responsibility to properly train and support their new hires. After a test drive, we decided to buy, in spite of lackluster sales. We wanted to pay cash. The F&A office did a tag team on us and tried to pressure us into financing "so you can take the car tonight". We explained we are paying cash and did not want a hard credit inquiry on our pristine credit report. They clearly wanted us to use financing, but relented after our insistence. So we gave a debit card deposit and then agreed to wire the balance and take delivery on Monday. They gave us a receipt for the deposit only. No bill of sale, no statement of amount due, no warranty copy. Nothing. Not a business card, not a phone number. Virtually everyone in sales came by to shake our hands. Really felt like the hard push. Later that evening we requested the exact amount for wire. They sent us a screen print of the balance owed. Fast-forward to Monday. I call and text the only phone number I had for the senior salesman/coach. No response. I call the main number and speak with the F&A person. He told me that we were $2000 short on our wire. My wife has misread the screen print. OK, we will do another debit card for the balance. So I have my daughter drive me up to the dealership and drop me off. I stumble across the new salesman. My car has not been detailed and is not ready. But the F&A department is ready to take my debit payment. Fair enough, but when done, I have to ask for the bill of sale and the warranty. After waiting alone for an hour, with no one checking in with me, the salesman comes out with the keys. We go to look at the car. This is the first look in daylight. I immediately see key scratches which have chipped down to metal. Also, there is a rock chip crack in the windshield. I want this fixed, preferably before I leave. They take the car to the back and bring it back out 20 minutes later. They had buffed out two small door scratches that I had not even discussed. But the key scratch and rock crack have not been repaired. Initially the service manager says I have to talk to sales about it. I give some groans and go into a riff about not paying to have these repaired. The service manager says to come back on Wednesday. What can I do? So I go to my car. No hand off. No set up of phone pairing; no introduction to features; no configuration of NissanConnect; NOTHING. I ended up calling customer support to get my vehicle added to my NissanConnect account myself. Shame on Peoria Nissan for not supporting your new sales people. Shame on the F&A department for not providing documentation to us. Shame on the service department for not taking immediately accountability to help the customer and the new sales person. I am really hoping the car stands up and is not a lemon. I hope I did not make a mistake buying this. Everything about the dealer gave me a bad feeling. I will never recommend this sorry dealership to anyone, ever. Will take the vehicle to a different dealer for maintenance. More

Purchased our Titan from Michael. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan. More

Great people and great customer service. Peoria Nissan is the place to buy a car and their service department is awesome as well. Peoria Nissan is the place to buy a car and their service department is awesome as well. More

I absolutely love this dealership! Everyone is extremely friendly and efficient. I have purchased both of my Nissan Kicks’ here, and will always come here for service. I always feel w Everyone is extremely friendly and efficient. I have purchased both of my Nissan Kicks’ here, and will always come here for service. I always feel well taken care of. I moved father away and still make the drive to come to Peoria Nissan for any of my vehicular needs. I highly recommend this dealership! More