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Peoria Nissan
Peoria, AZ
737 Reviews
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Showing 737 reviews
October 15, 2022
A 1 star rating of Peoria Nissan is gracious. They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I completed the online credit application and provided them with a copy of my license and insurance at 751pm. The next morning they texted me at 11:04am to say “Before we move forward I want to be very transparent. We have an appointment at noon on that Tesla. We don't want to hurt your credit for no reason if it ends up selling.” What smell of BS is this! We agreed to terms, you have all my information and you had from 751pm - 1104am to pull my credit and complete the deal. Instead you sat on my info, you’re allowing another client to come in and bid on the car and trying to spin this like you’re doing me a favor by failing to run my credit. You should’ve ran my credit last night or at the very least the morning of 10/15 when you opened up shop for business at 8am. Deal should be done and we should be discussing vehicle delivery times. Now instead, you’re telling me someone has an appointment to come in and possibly buy the car when we agreed to a price and delivery location in written form via text?!!!! The reason why the car buying experience is viewed so negatively is because of dealerships like Peoria Nissan. If you can’t make good on a written agreement then why ask me to provide you all my info and complete the credit application? Now you have all my information for absolutely no good reason. It’s utterly absurd and ridiculous. This is the last communication I received from them “ Mr. _____, we have not finalized any of the numbers yet, it is why you requested a final itemized list of the final cost. This Tesla was not sold to you last night, I simply wanted to expedite the process by gathering all the information necessary to make the deal. Unfortunately, this car is very unique and we have lot of clients interested in it. Like I stated, we have not ran your credit yet, if the Tesla does not end up selling I would be more than happy to start the process for you.” You consider sitting on my credit application for 4 business hours expediting the process? No, I call that poor and shady business practice. They stopped texting me back once I asked how they would feel if this situation happened to them. Crickets. Even a negative star rating would be way too gracious for this dealership. More
by PeoriaNissanTrash
Employees Worked With
Francisco
Helpful August 26, 2022
Kyle ostwald repeatedly lied to me now after 2k in repairs they have failed and i was told never to come back there he literally came at me when i argued the bad service i know still have a broken car repairs they have failed and i was told never to come back there he literally came at me when i argued the bad service i know still have a broken car and no warranty. It was not a good experience i now have to take my car somewhere else to get fixed what they repaired and i do have a 1 year warranty but i cant go back so i cant use it. More
by Iadeftones
Employees Worked With
Kyle ostwald
August 17, 2022
From the sales experience to the service department has been a nightmare. First they sold us a vehicle and we put a deposit down and the next day they called and tried to do a bait and switch with a not ne been a nightmare. First they sold us a vehicle and we put a deposit down and the next day they called and tried to do a bait and switch with a not new vehicle with 1000 miles on it. Nope! They gave us a service contract for the inconvenience but I regret coming here for service. I’ve been here 4 times and every time something has happened. First they lied about being able to replace my cracked windshield saying they are the only one that can do it. Not true. Then the next time the tailgate stopped working with the remote and they proceeded to argue with me that it never was automatic even though I’ve been using it for a year. Idiots. Then the next time they literally lost my key to my truck and had nothing to replace it with. Told me they would send me home in an Uber to get my spare. Keep in mind I live 30 minutes away. Yay! Now this time, I have the very first appointment of the day for an oil change at 7am and they did not pull it in until 8am, but his excuse was as that it’s like a doctor’s office, they finish up stuff from the night before. What???? Doctors don’t do that. There is a reason I schedule first appointment of the day. Lastly, they just now told us after 4 horrific service visits that we don’t have to go to this Nissan. Awesome…I will never come here again!! More
by Mjdesigns59
Employees Worked With
Chris, Adam Gewargis
August 08, 2022
Excellent, knowledgeable, respectful sales force. This dealership did not have the additional dealer profit added on to the MRSP. I will highly recommend to friends. I can not remember all the peop This dealership did not have the additional dealer profit added on to the MRSP. I will highly recommend to friends. I can not remember all the people we spoke to, but all were terrific and helpful.j More
by rebecca2mass
Employees Worked With
Christian Kinsey, Jason, Kurt etc
July 30, 2022
Peoria Nissan Not Good for their WORD. Sales Manager lied and they wont honor his promise to me. The Salesman, Buddy, was good. The closing manager, Stephan, was good and did honor his wor Sales Manager lied and they wont honor his promise to me. The Salesman, Buddy, was good. The closing manager, Stephan, was good and did honor his word. The other sales manager who spoke to me that day promised me something but did not put it on the "We Owe." Now he is gone and their upper-management won't honor what I was told when I made my purchase. The previous owner had the truck for a month. He has the 2nd key fob. The 2nd manager told me it would cost me $600 to get a replacement. I discussed that the other owner can steal my truck if he has that fob. I was told I could bring my truck in and he would see to it they get me a 2nd key and change it so the other fob won't work on my a otruck. When I had time to come in, he was no longer working there and the management told me too bad because it was not on the "We Owe." I had no idea that it had to be or even what that was. I had signed it along with dozens of other papers. I took them for their word, now I know Peoria Nissan is not good for what they promise a customer. I have owned several Nissan Cars and another Frontier from Bell Nissan. They never did me wrong, but Peoria Nissan did. More
by mrtcurtis
Employees Worked With
Kevin
July 30, 2022
Dishonest, unethical, no follow through, Broken promises, worst car buying experience ever. The Oh we’re sorry response I will get to this review. Joke!! worst car buying experience ever. The Oh we’re sorry response I will get to this review. Joke!! More
by DesertRat
Employees Worked With
Frank Jarosz, Chuck Morris, Emilio Tapia, Eric Olson, . ., Adam Gewargis
July 22, 2022
I was greeted by friendly knowledgeable professionals. By the time I completed my purchase I felt like I had known JJ, Eric, and Nick for years. By the time I completed my purchase I felt like I had known JJ, Eric, and Nick for years. More
by katn826
Employees Worked With
JJ (Jeremy Johnson) Sales, Eric Olson
July 18, 2022
Peoria Nissan was great! Lawrance Sangster my salesperson was terrific. He made me feel at ease during the entire transaction. Even got me a great deal on my trade-in. I high Lawrance Sangster my salesperson was terrific. He made me feel at ease during the entire transaction. Even got me a great deal on my trade-in. I highly recommend Lawrance & Peoria Nissan. More
by crzy4motogp
Employees Worked With
Lawrance Sangster
