Peoria Subaru

Avoid at all costs! Unethical Practices With all of the Subaru dealerships in valley, go elsewhere. The sales department is slimy and unwilling to work with the "average" consumer. The servi With all of the Subaru dealerships in valley, go elsewhere. The sales department is slimy and unwilling to work with the "average" consumer. The service department took five times to acknowledge there was a problem with my 2015 WRX with 9100 miles on it. I had to get Subaru of America involved and they were willing to step up and help accommodate my needs. Lets not forget that I was left stranded without a replacement rental while my car sat in the shop or how the service staff said they would follow up and never called me back. When I called in, I was hung up on four times in a row. I had to drive down there to have the pesky service advisor to acknowledge that I still was without my car. If you EVER have a problem with this dealership, contact Subaru of America immediately. It is very obvious this dealership is run unethically and is only focused on growth. Between my family and I, there has been three generations of consumers who have bought from Matt Moore and associates and we are now no longer customers. I will throw a huge shout-out to AutoNation Subaru in Scottsdale for getting me out of a bad situation into a good one! More

Unethical / possibly illegal business practices ***CONSUMER TIP: See photos on my yelp review (Jonathan E's review of Peoria Subaru) for true dealer cost for new 2016 Subaru Outbacks (i.e. Dealer I ***CONSUMER TIP: See photos on my yelp review (Jonathan E's review of Peoria Subaru) for true dealer cost for new 2016 Subaru Outbacks (i.e. Dealer Invoice minus Dealer holdbacks and incentives). The sales staff here inadvertently handed me the sheet with invoice pricing AND dealer holdbacks (incentives) for all 2016 Subaru Outback models. If you're in the market looking for a new 2016 Subaru Outback, look up your model's invoice price and then deduct all dealer holdbacks to arrive at true dealer cost. But, whatever you do, do not patronize this location if you'd like a seamless, fair, ethical and transparent transaction. ***SHORT STORY: - Terribly hostile and unresponsive Sales staff (particularly CHRIS DONEVSKI). - Unethical business practices ("forgot" to include my $1,000 deposit in final purchase order). - Won't install already paid for dealer accessory unless I give "all 10s" perfect score on manufacturer's survey. - Unnecessary fees (e.g. Vehicle Prep Fee of $895 on a new Subaru). - High Dealer Doc Fees ($479) - Made it impossible to take delivery (wanted us to back out of the deal so they can sell the car to someone else) - Bait-and-switch pricing practices (low advertised price but mandatory dealer-add-ons). - Potentially illegal practices when mandating Social Security # disclosure regardless of financing source. ***FULL STORY: I custom-ordered a high demand car from the factory after a $1,000 deposit using Subaru's VIP Pricing program (no-haggle 2% below invoice). After 3 months of waiting (manufacturing + shipping), I arrived to take delivery. From the day I placed the order, I had made it clear that I'd pay with my own financing. Since I had my own financing, I declined to provide my Social Security Number (SSN) at delivery. At this point, the sales manager, CHRIS DONEVSKI, abruptly started screaming at me & my wife demanding to know why we wouldn't want to use dealership financing. I calmly explained that we had a check from our credit union for the balance, and SSN was not required. At this point, CHRIS DONEVSKI stood up screaming at me & my wife stating "We do not want customers like you. I don't want to do any business with people like you. You can take your money and go away. I can sell this car for way higher than the price I am giving you in less than a day." After this tirade, Mr. DONEVSKI stomped out leaving us standing in the middle of the Sales floor. After being completely humiliated in front of other customers and sales staff, we were asked to walk away from our factory-ordered car after a 3-month wait. With as much humility and grace we could muster, we decided to walk out - but they wouldn't let us. The sales associate, BOB SHOTWELL, had keys for my trade-in. So, we were left waiting on the sales floor after this hostile outburst without any car. We were told While waiting for my old car keys, I threatened to contact Subaru of America, a finance associate, DAVID HAY, stopped us and agreed that my SSN is not required to complete the transaction. He asked us to come back and finish the deal. It took the dealership another 1.5 hours to "prepare the paperwork." We had been at this dealership for 4.5 hours now. On the final purchase order, DAVID HAY, conveniently "forgot" to include the $1,000 down payment we had made when we ordered the car. After all this drama, we were too exhausted to catch this mistake and simply wanted to leave the dealership with our car. But, we couldn't. DAVID HAY & CHRIS DONEVSKI would not release the new car until the check from my credit union cleared because I did not provide my SSN for a back up contract. This is on top of a down payment and my trade-in. Furthermore, they refused to provide a loaner (standard practice) until funds cleared or allow me to lock in my trade-in pricing. We were told that the car would be available for pick up in 7-10 business days (about 2 weeks). So, after 3 months of waiting on an ordered car, followed by a 4.5 hour humiliating ordeal & $1,000 overpayment, no car. After 12 calls and 7 e-mails, KEITH DISKIN, the general sales manager got involved. He promised to refund me the $1,000 for the down payment which was omitted from the final paperwork (and did so within a week). Keith also agreed to pay for my car rental expenses while my credit union check was being cleared along with my transportation costs. Finally, I was able to pick up the car only to realize that the dealership did not install an accessory. We had requested the installation 1 month before delivery and paid for parts and labor. The Sales Consultant, BOB SHOTWELL, stated that the dealership would not install the accessory until I completed the manufacturer's survey and gave the dealership a "perfect score of all 10s." I was asked to come back again to install the accessory. Completely exasperated with this news, I calmly stated that I never wish to return to Moore Auto Group. Finally, they agreed to mail me a check for the accessory and labor. They also incorrectly calculated AZ state title and registration resulting in a $256.97 overpayment (which was also refunded). Unless this is your last resort, go elsewhere. Moore Auto Group's practices are definitely unethical & most probably illegal. More

My Amazing Sales Guy I am rating my experience at this dealership a five because of my experience with Bob Shotwell! I came knowing I wanted to buy a car but wasn't really I am rating my experience at this dealership a five because of my experience with Bob Shotwell! I came knowing I wanted to buy a car but wasn't really sure where to start, most sales people can be slightly intimidating and pushy, but Mr. Shotwell was the complete opposite! He was very kind, had a laid back attitude and was very upfront about everything! Made my car buying experience very easy for me! Being a first time buyer I'd recommend everyone goes to him! More

Great experience! I came in with my wife and had a good experience buying a car here. Bob Shotwell was my car salesman and he was very knowledgeable and was able to he I came in with my wife and had a good experience buying a car here. Bob Shotwell was my car salesman and he was very knowledgeable and was able to help us throughout the entire process. He wasn't pushy at all and really helped me feel comfortable. I really love the Subaru I got. I will never go anywhere but Subaru in Peoria again! Thank you so much to everyone there for making this an easy decision - especially Bob Shotwell. More

Great Experience I worked with the internet team, Chelsea, sales, Bob Shotwell, his manager Anthony and Nick in finance. They made purchasing a vehicle easy. I have I worked with the internet team, Chelsea, sales, Bob Shotwell, his manager Anthony and Nick in finance. They made purchasing a vehicle easy. I have long drawn out purchases at other dealerships and this was by far hands down one of the best experiences that I had. I was in and out in a couple of hours of which 1 hour was me going over the vehicle. Thanks! More

Love my new Crosstrek! Went to Peoria Subaru to just look at what they had in stock and ended up leaving with a new Subaru Crosstrek! The dealership was clean and everyone w Went to Peoria Subaru to just look at what they had in stock and ended up leaving with a new Subaru Crosstrek! The dealership was clean and everyone was friendly. A salesman by the name Bob Shotwell helped me and he was nothing short of extraordinary. He wasn't pushy like salesmen are expected to be and he was upfront and to the point - no BS. More

Great New Car / Great Experience Luigi Bianco was outstanding! He was friendly and professional in all respects. He was the reason we bought our Forester from Peoria Subaru. I will re Luigi Bianco was outstanding! He was friendly and professional in all respects. He was the reason we bought our Forester from Peoria Subaru. I will recommend him and Peoria to everyone. Tom & Lola More

Awesome sales experience with Bob Shotwell. Bob Shotwell, Sales Rep, was exceptional. Not only was he professional and knowledgeable, he owns a Subaru! Bob was neither pushy nor obnoxious, unl Bob Shotwell, Sales Rep, was exceptional. Not only was he professional and knowledgeable, he owns a Subaru! Bob was neither pushy nor obnoxious, unlike other local dealerships. The Finance Manager, Service Reps and Parts Dept were also outstanding. A family-owned dealership definitely makes a huge difference in ensuring customer satisfaction. Peoria Subaru and Staff should be commended for implementing a strong customer-focused environment. More