Peoria Subaru

Used car buying experience I had contacted Mr. Reyes a week or so while looking for a car on the dealership lot. He was kind enough to show me what I was interested in. I adv I had contacted Mr. Reyes a week or so while looking for a car on the dealership lot. He was kind enough to show me what I was interested in. I advised him that I want to think it over, and he asked if he could check back with me in a couple of days. I happened to have to be out of town when he called, but advised me that he would wait for my return. On 5/24/14 I again went to the dealership and completed a sales agreement. Mr. Reyes was nice enough to come by my home to have my wife sign papers she needed to sign. She was suffering a severe headache, and her not having to go to the dealership was a tremendous help. Later that day I went back to the dealership with a question. Mr. Reyes was busy with another customer, but Kevin Youtsey asked me if he could be of assistance. He was great in answering my question and even spent time teaching me how to use some of the features of my vehicle. I really appreciated how I was treated and the car buying experience was positive. Thank you. More

Our new car shopping experience. The day we came to Moore Peoria Subaru to purchase the car we had test driven, there was a meeting going on in the Subaru sales room, so my husband a The day we came to Moore Peoria Subaru to purchase the car we had test driven, there was a meeting going on in the Subaru sales room, so my husband and I were taken next door to the Jeep show room and ushered into an office where our salesman, Mr. Arlene Reyes was very helpful and courteous . My husband had been given the opportunity to drive the car to our home the afternoon before and was so taken with it that we brought it back and decided that we would purchase it. Mr. Reyes is to be commended for his professionalism and hopefully recognized by management for being an exemplary employee.. Sandra K. Hinkes More

Our experience at Peoria Subaru When my wife and I first visited this dealership we was looking for information; we were greated in a friendly and helpful manner and received good an When my wife and I first visited this dealership we was looking for information; we were greated in a friendly and helpful manner and received good answers to every question we asked. When we went back a day or so later to inquire about buying a car; they spent a great deal of time helping us select just the right car for us; it was a process and Kevin took through that process as an expert in his field. What we liked about the process was that we never felt that weI were being pressured as you do in a lot of dealerships. When it was time to visit finance, Evan skillfully led us through that process. All in all we are satisfied that we bought a car that will serve us well at the right price. I was also impressed with the way Kevin went through the car with us; it has a lot of technolgy that we have never used before and he had the skill and took the time to take us through all of it; rather unusual in my expereience. Thank you for helping us make a good decision. Mr. & Mrs.Nillia J. Noyes More

We recently purchased a new Forester fr Joseph Blythe at Peoria Subaru. It was a quick pleasant experience and we'd definitely go back and buy again from Joe. Peoria Subaru. It was a quick pleasant experience and we'd definitely go back and buy again from Joe. More

Kevin is the Subaru Guru! We actually were helped by another salesman first named Joe, which I would NOT recommend to anyone. We needed to get our title at home and returned back at the dealership and I another salesman first named Joe, which I would NOT recommend to anyone. We needed to get our title at home and returned back at the dealership and I had a few more questions and Kevin was available to help. While helping us with my question Kevin realized that Joe didn't go over anything about the car with us at all. So Kevin took at least an hour of his time that he could have been helping a possible new customer to purchase a car, but instead went over everything about our new Forester we just purchased. He went above and beyond the customer service I had expected! Thank you so much Kevin for caring about the CUSTOMER! More

Went into dealership to get cell phone paired. Our original salesperson was away at training. Another salesperson attempted to help us but was not familiar with the system. Kevin Youtsey offered to h original salesperson was away at training. Another salesperson attempted to help us but was not familiar with the system. Kevin Youtsey offered to help us. He did an amazing job. He was very knowledgeable about the system and had our phone set up in less than 3 minutes. At that point he could have told us to do the rest from the manual. In spite of the fact that he was scheduled to leave for Flagstaff, Kevin remained with us and reviewed many details of the system and had us practice setting up contacts. He then proceeded to ask about other features of the car. He found a few that we were not aware of, and showed us how to take advantage of those. The time he spent with us beyond expectations and very much appreciated. We would recommend him to anyone. More

30,000 mile service should have been "Let the Buyer Beware of 30,000 service". Bill was $872 when all that was really required was oil change, brake fluid and air filter. Was sold a transmission flus Beware of 30,000 service". Bill was $872 when all that was really required was oil change, brake fluid and air filter. Was sold a transmission flush and spark plugs! Was offered a $333 credit when I complained, but it will take 2 years before I can use the credit because no major service should be required. Robbie was not the least bit friendly and the courtesy driver was flat out rude. Make sure you know what is required from your maintenance book, because these guys will upsell you. Perhaps being a woman had something to do with it. Shawn (service manager) said he is being generous to offer the credit because I signed off on the work. That's it - blame the buyer for trusting the service rep. More

I rate my previous new car buying experiences right up there with root-canal procedures, even worst. Not so at Peoria Subaru. They treated my wife and I like we were intelligent, serious buyers. Salesman there with root-canal procedures, even worst. Not so at Peoria Subaru. They treated my wife and I like we were intelligent, serious buyers. Salesman Bob Shotwell was excellent. Here is an example how he made it easy for us: Instead of dragging us all over the lot looking at different available cars, he put the cars we were interested in right next to each other in front of the dealership where we could make comparisons side by side. His knowledge (and experiences) about the Forrester was terrific. Better yet, he was an interesting individual to hang out with during the buying process; a lot of good advise. He should write a book about the people he has met selling cars. More

Man, Kevin was great! I left the dealership knowing EVERYTHING about my car and Kevin was sure I knew how the car worked, ran, etc.. All that is nice, but where he really showed his dedication to cust EVERYTHING about my car and Kevin was sure I knew how the car worked, ran, etc.. All that is nice, but where he really showed his dedication to customer service happened the next day. I had left the keys to my trade-in there at the dealership, (and not thinking) and I had forgotten that my house keys and work keys were attached to my trade-in's key chain. I called Kevin on his cell at 11 PM that night and you know what, HE ANSWERED!!! Not only that, he met me early the next morning and had my keys in his hand ready to give them back to me. I said, "man, what time does you shift start?" to which he replied, "noon", I said, "man sorry for asking you to show up to work four hours early!" and just said, "I just want to make sure you are taken care of. Showing up early is no big deal at all". Needless to say, he went WAY above and beyond which is not what most of us expect when going to buy a new car. Thanks again Kevin, you are the best! More

While we are very pleased with our Forester the process was not any less stressful than a regular vehicle purchase process. We feel the process was acceptable but not great and did not exceed our expectat was not any less stressful than a regular vehicle purchase process. We feel the process was acceptable but not great and did not exceed our expectations for quality customer service Our experience at Peoria Subaru was more stressful than expected. After reviewing vehicles online and attending Phoenix Car Show in November my wife and I decided a Forester best fit our new car needs. We decided that going tthrough Costco would help reduce the stress factor of the purchase process and would give us a better chance at a reasonable deal. Costco provided a contact name and a salesperson from Peoria Subaru contacted us via email. We responded and set a time to take a test drive and check pricing. When we met with the salesperson showed us only a single Forester and indicated that no other vehicles were available that fit our criteria. This was in spite of the fact that our research checking online inventory showed several that filled our desires. We were told that this was the only vehicle available. After a test drive we decided to go ahead and purchase. Our salesperson did not show us the Invoice price but he did show us the MSRP and the Costco price. This was acceptable to us. We discussed purchase and finance options and agreed on a price and payment that met our needs. We moved forward and started the finance portion. Well waiting the salesperson had us sign a form indicating that he would introduce us to folks in Service and other areas as well as go over all features in the vehicle. While we did have a short review of setting up blue tooth we did not visit or meet any of the folks in Service/Parts. After waiting for some time we were introduced to someone in finance. He apologized and indicated that he was having trouble with printers and we needed to go next door a different dealership to print. When we walked over and he began telling us about extended warranties, finish enhancers, and additional security for the vehicle. We declined and he said that while he was printing the folks in warranty may reduce the price which they did; however, we still declined. As we were completing the paperwork we noticed a charge that said "add-ons" for $1990 which completed eliminated any discounts that we received with the Costco agreement. This "add-on" charge was never explained. We were satisfied with the final payment price which remained the same that was quoted by salesperson so we signed the contract. While we are very pleased with our Forester the process was not any less stressful than a regular vehicle purchase process. We feel the process was acceptable but not great and did not exceed our expectations for quality customer service. More