Peoria Toyota - Service Center

Early Arrival I arrived early with granddaughter because of schedule for other appointments/ errands in Peoria. Service coordinator said she would try to and actua I arrived early with granddaughter because of schedule for other appointments/ errands in Peoria. Service coordinator said she would try to and actually did work me in as early as she could to help us on our way. I was kept abreast of progress and consulted. Granddaughter enjoyed the amenities, as did I. Everyone was friendly. More

Service Good, I just took my Highlander in for routine maintenance, but still Amanda told me almost exactly how long it would be before it was finished and that she I just took my Highlander in for routine maintenance, but still Amanda told me almost exactly how long it would be before it was finished and that she would be at lunch then so Ben would finish things up with me. Both did a great job. Unfortunately there weren’t any car washes that day so I didn’t get that portion of my service. Also, I made my appointment online which worked well. But there is either a website or training issue in those cases because I just got an email about missing my appointment. This has happened every time I have made my appointment online and is really annoying. At least this time it was after the appointment versus getting an erroneous ”appointment cancellation” email in the past. More

Awesome Service Always I’ve always had a great service at Pearl Toyota. The dealership, service department and customer services are very nice, courteus, professional a I’ve always had a great service at Pearl Toyota. The dealership, service department and customer services are very nice, courteus, professional and friendly in many ways. More

Gracious and persistent! Despite a tricky problem this team was gracious and persistent in solving it! The shuttle there and back was appreciated. A great team effort. Thanks! Despite a tricky problem this team was gracious and persistent in solving it! The shuttle there and back was appreciated. A great team effort. Thanks! More

Service appointment Check in was quick and friendly. Service attendant said the work would take about 1 hour but actually only took 30 minutes. Waiting area is very comfo Check in was quick and friendly. Service attendant said the work would take about 1 hour but actually only took 30 minutes. Waiting area is very comfortable More

Treated fairly I always feel I have been treated fairly at Peoria Toyota. they address needs before repairs are made and estimate the cost of the service visit bef I always feel I have been treated fairly at Peoria Toyota. they address needs before repairs are made and estimate the cost of the service visit before work is begun. More

Service visit Always a pleasant experience if a little too long for an oil change. But knowing I can kick back and relax with a latte helps Always a pleasant experience if a little too long for an oil change. But knowing I can kick back and relax with a latte helps More

Consistent Excellent Service I have purchased two cars from Peoria Toyota and always have my cars serviced at Peoria Toyota since 2005. I have always received excellent service. I have purchased two cars from Peoria Toyota and always have my cars serviced at Peoria Toyota since 2005. I have always received excellent service. Last service date was no different. Kevin King is their best mechanic. More

Service-oil change Went in for an oil change after making an on-line reservation. Got our vehicle in on time. Requested an oil change before a trip to Florida. Oil & fil Went in for an oil change after making an on-line reservation. Got our vehicle in on time. Requested an oil change before a trip to Florida. Oil & filter was never changed. Brakes were inspected but wheels were never removed. Spare tire had air pressure checked. But spare tire storage was unable to access due to material stored in back. How was that checked?? More

New Tires and alignment Ordered tires and scheduled install time on line, but did not show up in Brandon's iPad. He could not look for it in line, because internet connectio Ordered tires and scheduled install time on line, but did not show up in Brandon's iPad. He could not look for it in line, because internet connection was down. However, they had my requested tires in stock, so Brandon was able to wirk me into the shop schedule, and got work finished in reasonable time. More