Let me start by mentioning that I have actively worked with many dealerships and sales specialists over the past year whether for the current vehicle I was targeting (and ultimately purchased) yet also our family secondary vehicle. I highlight simply as a baseline measurement of working with Ricardo (Rick) Alves @ Pepe Infiniti was the ideal experience. Rick listened while understanding exactly that which I was looking for as well as the features of importance.
With myself having a finance background, Rick was accepting of working with my approach in gathering and reviewing all of the fee line elements to ensure all aspects were addressed prior to finalizing a sale. The characteristics that made my experience as ideal a situation was Rick's overall personality, style, knowledge, and responsiveness were key contributing factors.
Being that I reside in excess of one hour from the Pepe Infiniti dealership, all of the initial vetting of the vehicle sale was accomplished via email (initially) and over the phone. This is extremely important as Rick not only thoroughly explained ever aspect of the (used) Infiniti vehicle I was to purchase yet ultimately fulfilled the terms and conditions of the sale prior to actually meeting and visually seeing the vehicle at the dealership.
In closing, I completely value personal and family time however Rick went above and beyond while responding to messages during time away from work. In fact, Rick offered to come to the dealership on a day off if this was more convenient for myself.
Rick Alves was great to work with who I highly endorse as a sales specialist at Pepe Infiniti.