Performance Chrysler Dodge Jeep Ram Columbus

quick easy smooth experience everyone was very nice to work with and patient and thorough. we test drove several vehicles and learned in detail about each. everyone was kind and r everyone was very nice to work with and patient and thorough. we test drove several vehicles and learned in detail about each. everyone was kind and respectful and helpful. it was a much better experience than i had at another dealership in lewis center recently where the finance manager was inappropriate with me. everyone here was professional and kind. More

Customer service I would highly reccomend anyone who shops at this dealer try and work with Mike Sanders he has been very helpful with all my vehicle needs he has been I would highly reccomend anyone who shops at this dealer try and work with Mike Sanders he has been very helpful with all my vehicle needs he has been going beyond expectations in my book. More

Can't get title to get tags!! Bought a truck March the 2nd had to wait along time just to finalize the deal was at the dealership 4 to 5 hrs. Then had to drive back 1 hr and a hal Bought a truck March the 2nd had to wait along time just to finalize the deal was at the dealership 4 to 5 hrs. Then had to drive back 1 hr and a half just to pick the truck up was told it would be ready. Waited another hour or so to get it. They gave me a 45 day tag and I was on my way. At the end of my 45 days I still hadn't receive the title. Called my bank and they hadn't received the original title . The bank called found out that they didn't have the title it was at the credit union of the previous owner which is not legal to sell a truck unless you have possession of the title . They sent me a 30 day hardship tag and 23 days later I still don't have the title to get my tags!!! After three attempts to talk to someone about this issue I left a message that I was ready to file a complaint with the licence bureau. (the licences bureau wanted me to). I did receive a call then within about 20 minutes or so . They told me it was mailed out over a month ago but I STILL don't have it and they can't give me a new one. I HAVE TO GO TO THE TITLE DEPT now and pay for a duplicate one. What a joke !!!! I like my truck and got a good deal on it but after all the headache I'm not sure. I would recommend them to anyone..... More

Tyler went above and beyond we received the best service and attention from this dealership .We were looking for a perticular model color and features. When didn't have the exact we received the best service and attention from this dealership .We were looking for a perticular model color and features. When didn't have the exact vehicle that we wanted Tyler Brown jumped on the computer and found the exact vehicle that we wanted and had it the next day. They are by far the Best Dealership we have ever visited. More

BOTH SIDES LOST A DEAL OVER $90 IN FLOOR MATS I’m too busy to write reviews, but this one needs addressed. My wife is a lunch lady for our local schools and was insulted and offended. We made an I’m too busy to write reviews, but this one needs addressed. My wife is a lunch lady for our local schools and was insulted and offended. We made an appointment to come in to see and drive the car she was interested in on a rainy Saturday. Our original rep Tyler said at 10 am he’d see us at 1. Upon arriving we were told our sales rep had to leave for a funeral?? HUH? Another sales rep said was “covering” for him. The rep we were assigned to said Tyler had to go to a funeral, I call bull on that, he couldn’t share that at 10am but was gone at 1 for a funeral, OK, I’m gullible. Not feeling good already. Our assigned rep Juston was a very nice young man, but he was busy trying to cover and handle his other clients too. Saturday is a “cattle call” bad day to do business apparently. We’d found the car online and already had our financing in place, no trade, a clean easy deal, WE CAME IN TO PURCHASE, PERIOD! Our first offer was flat out rejected, manager said there’s NO NEGOCIATION on internet price, WOW, ok. Had we known when we first sat down there would be little room to negotiate that would have been a plus, I appreciate honesty and upfrontness, I can deal with that. Juston tried for us again, said he’d knock off $350 to “earn” our business, wife said ok but she asked for rubber floor mats for the front of the car as the ones that came with the car were dirty and in the trunk. Sales manager said ok on the $350 adjustment but NO, no mats. Seriously, our business wasn’t worth a $90 pair of floor mats? That was offensive and insulting, we said NO, if that’s how you feel about someone spending $25,000 with your company then we need to walk and we did. The deal could have been made with simple common courtesy. How about “we’ll clean the mats in the trunk for you”? I realize that’s an original idea, to ask the customer what can we do to make this work for us all? Didn’t happen, just too busy, customer is just a number, get in line or get down road. How about common respect for someone who’s willing to invest with your company. I’m not complaining about the price, I’m addressing the fact we felt like cattle, unimportant, move or move along. I’ve been in sales for 30 years, you don’t insult your clients, guaranteed you’ll lose a sale. It’s called professionalism and it was a shortage of it the day we were there with respect to our experience. It’s the smallest things that we want sometimes, it’s a stressful process for most people, make us feel like you give a you know what and we get the deal done. Otherwise we leave with a bad taste in our mouth. Saturday wasn’t our day I guess, Never again. I couldn’t be more dissatisfied. I give the sales manager a zero minus10 and our assigned rep a 5, we weren’t his customer but as a sales professional he had the power to bring it together with a small amount of forethought and a simple resolution to the wall we hit over a set of floor mats, we weren’t his customer and he didn’t really have time to deal with us. More

Excellent service. I have been doing business with Performance for sometime. I appreciate the time the associate took to service my truck. Very pleasant and knowledgea I have been doing business with Performance for sometime. I appreciate the time the associate took to service my truck. Very pleasant and knowledgeable. Very satisfied with this service. More

Don Meeks One of the best salesman I have ever dealt with. Thanks Don for working so hard to get us our jeep compass...we love it .... One of the best salesman I have ever dealt with. Thanks Don for working so hard to get us our jeep compass...we love it .... More

Dave Meeks was great along with everyone else.. Mr. Meeks was a great salesman to work with . He went over everything with the vehicle with me to make sure everything was in top shape.You can tell h Mr. Meeks was a great salesman to work with . He went over everything with the vehicle with me to make sure everything was in top shape.You can tell he knows cars and not just sell them. Low pressure sales and the purchase was smooth and quick. wasn't there for hours like other dealerships. Even with my challenged credit the finance department got it done with a great rate!!! i would definitely look to them when i am in the market for my next purchase. More

Thanks so much Kevin Great experience and good deals. Kevin was very helpful and even came in on his day off to work with us. The pictures online were true to the vehicle Great experience and good deals. Kevin was very helpful and even came in on his day off to work with us. The pictures online were true to the vehicle we looked at. I would highly recommend Performance. More

poor service do not listen tell lies to cover themselves You are told when you're truck is ready and it is not for minor warranty and oil changes, a year in advance compliant of a problem under warranty, did You are told when you're truck is ready and it is not for minor warranty and oil changes, a year in advance compliant of a problem under warranty, did not fix them a year later compliant again and was told it was not under warranty made out like they did me a favour by not charging me when I question them they pled ignorance plus used it as an excuse why my truck was late even thu I was was told it was ready for pickup. I asked when it was in for service they said eleven I was waiting after two even thu I told them what was wrong and the oil change and fixing a taillight socket doing it myself would have taken an hour including going to a store to get the part. This is Not the first time the truck has been late l have booked for nine in the morning for oil change and minor work and came back as late as four. This has happened at least three times. If it was not for the dealership franchise the service department would be out of business. More