Performance Chrysler Dodge Jeep Ram Columbus

My service director Chris is honest and the Mec Techs are timely. I am satisfied. timely. I am satisfied. More

Professional, timely, knowledgable, would recommend Ulises and the service department team to anyone that wants to get the job done. Ulises and the service department team to anyone that wants to get the job done. More

I scheduled for an oil change and tire rotation for 3:30pm. I got there at 3:10pm and checked in with Lenny Jo. I sat in the waiting area until after 5pm, when I finally got up and went looking for Len 3:30pm. I got there at 3:10pm and checked in with Lenny Jo. I sat in the waiting area until after 5pm, when I finally got up and went looking for Lenny Jo, but she was not at her desk, so her neighbor asked if he could help. I explained how long I had been waiting and that I had only scheduled for an oil change and tire rotation and I didn’t feel an hour and a half to two hours was right to have the customer sitting waiting and not say of anything is going on. He went back to check with the tech and came back and told me 10 more minutes, I thanked him and went back to the waiting area. A few minutes later Lenny Jo appears and states she had no idea what was going on and she found out that the tech had forgotten to replace the oil cap after filtering out the old oil, so when he put the new in there was a massive spill that needed cleaned along with them saying my car needed cleaned still yet. I think that if something awry occurs during something that’s pretty routine and quick, that the person waiting should be notified that their wait might be a bit longer, I wouldn’t have minded then. After some more time passes, Lenny Jo comes back stating they were going to give me everything free of charge for the wait (thank you again, I really appreciate that), and then she proceeded to tell me that I should schedule on Saturdays if I preferred not to wait so they could uber me home, as Saturdays they typically have the time. I felt this was a bit passive aggressive as I had kind of complained about a wait time, for something, again I feel is pretty routine and quick. She also stated that the tech will take back “drive in” appointments while they wait for actual appointments even if it’s close to the appointment time and then the person that comes in for the appointment will have to wait longer. I am just not understanding the point of an appointment then, if someone else is going to be seen in front of me no matter what. I feel if there needs to be a different system going on so people who are calling ahead and reserving a time slot, again ahead of time, are not having to wait. I don’t mind waiting if there was something happened during my scheduled service, but please inform me of a longer wait. It’s just courteous. More

Service at the dealership has always been quick and professional. Joe has been great keeping me informed during any service visits. The service techs that have performed the service have done excellent professional. Joe has been great keeping me informed during any service visits. The service techs that have performed the service have done excellent work. I highly recommend the service department at this location! More

Jay was great! 10/10 would definitely come back to this dealership for my next vehicle. 10/10 would definitely come back to this dealership for my next vehicle. More

Jessica acted as a consultant to help me have my vehicle serviced appropriately. She checked me in promptly and was very friendly. serviced appropriately. She checked me in promptly and was very friendly. More

Service at the dealership was quick & professional however can’t give 5 stars due to many recall related problems with Jeep wranglers from Chrysler however can’t give 5 stars due to many recall related problems with Jeep wranglers from Chrysler More

★★★★★ Outstanding Service from Chris Chris at Performance Dodge has been outstanding and consistent from day one. He always has a great attitude and positive spirit, and he takes the time to keep Performance Dodge has been outstanding and consistent from day one. He always has a great attitude and positive spirit, and he takes the time to keep me informed throughout the service process. What stands out most is that Chris genuinely seems to care about the customer and making sure everything is handled properly. He is knowledgeable, professional, informative, and easy to work with. Great customer service can make all the difference, and Chris is an excellent example of what that should look like. I truly appreciate the level of service he continues to provide and would highly recommend working with him. I always say theres no warranty on customer service. Has to be right from the beginning. Thanks Chris More

If there is a mechanic of the year award it should go to Sean Evans! Sean Evans! More