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Performance Chrysler Dodge RAM Centerville - Service Center
Centerville, OH
178 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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178 Reviews of Performance Chrysler Dodge RAM Centerville - Service Center
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November 23, 2019
Professional thorough inspection and service. Work was completed in a timely manner. The video of the inspection was pretty cool and interesting to watch. Everyone was professional and courteous. Nice wai completed in a timely manner. The video of the inspection was pretty cool and interesting to watch. Everyone was professional and courteous. Nice waiting room as well. More
by Wesdog
Employees Worked With
Barbara Drabik
November 08, 2019
Liked the video to show me the results of my car inspection. It provided good information that I can follow during my next inspection. Work is expensive unfortunately. We do what we can ourselves. inspection. It provided good information that I can follow during my next inspection. Work is expensive unfortunately. We do what we can ourselves. On-line scheduling didn't work. Luckily they could take my car for service. More
by WDH
Employees Worked With
Barbara Drabik
November 06, 2019
Wish I could give 1/4 of a star. Worst service dept I’ve ever been to. There were days without any kind of update or contact, they didn’t even get to my car until 5 days AFTER my scheduled appointment - ye ever been to. There were days without any kind of update or contact, they didn’t even get to my car until 5 days AFTER my scheduled appointment - yes, I had a scheduled appointment!! Even then, I’m pretty sure they just gave up so they could get me off their back as they said they “couldn’t find anything” - never mind the fact my car wasn’t fixed. Only good thing is they did finally get me a loaner - after a lot of complaining. Still...my car is not fixed, and I’m not sure I wanna take it back for a re-do! More
by PacificaLeaseeAWM
Employees Worked With
Travis Miller, Dennis Mckinnon, Melissa Fletcher, Barbara Drabik
November 01, 2019
Performance is responsive to customer needs and works hard to meet customer expectations. Service people make every effort to be sure I understood their explanations of the work they completed. hard to meet customer expectations. Service people make every effort to be sure I understood their explanations of the work they completed. More
by John McDonald
Employees Worked With
Elizabeth Wyatt
October 25, 2019
Won't be going back They had my car for almost 4 weeks for a minor repair. Charged an undisclosed diagnostic fee for a repair I chose not to have done. Quote was $1007 fo They had my car for almost 4 weeks for a minor repair. Charged an undisclosed diagnostic fee for a repair I chose not to have done. Quote was $1007 for service completed, we paid over $1300. They tore up my interior door panel of my excellent condition car and refused to do anything about it. All bad. More
by Lee
Employees Worked With
Sierra & Asst. Service Mgr
October 22, 2019
There for prescheduled heating issue My visit was scheduled 2 weeks in advance, i was advised the service would span the duration of 1-2 hours. I however spent 5 hours awaiting completion My visit was scheduled 2 weeks in advance, i was advised the service would span the duration of 1-2 hours. I however spent 5 hours awaiting completion after being an hour early on arrival with an empty waiting room. My previous visit to this service location was worse. My vehicle was there for a full day 7am - almost 6pm which still left the recall replacements incomplete. I was unable to get a loaner vehicle, and ended up having to pay for a rental car instead of spending my entire day in their waiting room. There's a serious need for improvement in this department. More
by Stan937
Employees Worked With
Sierra Caldwell
October 21, 2019
Express Oil change not really express Stopped in for Express lane oil change on Wednesday morning around 9 am. Website clearly says no appointment necessary. Counter girl said she was bo Stopped in for Express lane oil change on Wednesday morning around 9 am. Website clearly says no appointment necessary. Counter girl said she was booked until after 4 pm. Suggested I make an appointment for another day. Website needs to be amended to say appointment highly suggested. Service was impeccable but website and counter not on same page as to what Express oil change is. More
by Eric
Employees Worked With
Counter clerk
October 19, 2019
Quality repair My son's car broke down in the Dayton Ohio area, 3 hrs from home. It was a frustrating experience because after the 3 hrs drive to help him, it took My son's car broke down in the Dayton Ohio area, 3 hrs from home. It was a frustrating experience because after the 3 hrs drive to help him, it took over 4 hrs to get a tow truck (@ no fault of Precision Chrysler Dodge). After finally getting the car in for repair, I was kept informed of every step of the process. Jane, the service advisor, called me on different occasions to inform me of what they found and the cost. She was professional and courteous as we dealt with the issue. Car was ready on time. More
by GnLguy
Employees Worked With
Jane
October 11, 2019
Dead battery while out shopping Worse case scenario. My Jeep brokedown while out shopping. The Performance dealership was across the street. I walked over and met Adam, their Service Worse case scenario. My Jeep brokedown while out shopping. The Performance dealership was across the street. I walked over and met Adam, their Service manager. Adam literally dropped what he was doing and helped me out immediately. He and his service team diagnosed the problem and had me back on the road within an hour. Reasonable price. I'm headed back to Performance next week so they can checkout the Jeep heating system. My experience with them was great. I recommend. More
by MJP
Employees Worked With
Adam, Kayleigh and Blake(?) the machanic
September 06, 2019
Money grab Took my car in for service with the main item being a recall item . After having the car for a full day from 7:30 to 5 PM they called me with a laun Took my car in for service with the main item being a recall item . After having the car for a full day from 7:30 to 5 PM they called me with a laundry list of items to repair of higher value than the vehicle itself. At 5 o’clock I picked up my car only to find that they didn’t work on the recall item because they decided after a full day that they didn’t have the part and they handed me a diagnostics invoice for $150 . They did however work hard to convince me I that I needed a Chrysler credit card that would give me $150 off if I did all the work that they listed out . Thanks. So the only work that had to do, they didn’t do . There was never any interest in doing the warranty/recall work from the beginning . Disappointing, as this was my first visit to the Chrysler service garage in Centerville. More
by Ed
Employees Worked With
Sienna
