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Performance Chrysler Dodge RAM Centerville - Service Center
Centerville, OH
178 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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178 Reviews of Performance Chrysler Dodge RAM Centerville - Service Center
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April 22, 2021
They were very unprofessional. I had an appointment on a Friday. They never called me to tell me about my car nor did they pick up or return any voicemails in the days I checked. I had to Uber there since m Friday. They never called me to tell me about my car nor did they pick up or return any voicemails in the days I checked. I had to Uber there since my car was just sitting there without a response. I got there only to find out that they never brought it in. And it took an hour for them to address me when I got there, both times. More
by Some guy with a challenger.
Employees Worked With
I don’t remember the name of employees.
April 20, 2021
Service department was rude and inept. I have been waiting over four months for parts. every time I call to inquire about the status the service department becomes progressively more combative. Today waiting over four months for parts. every time I call to inquire about the status the service department becomes progressively more combative. Today I was told among other things that if I went to a dealership where I spent more money perhaps they would be faster at finding my parts. I was also told that if I thought I could find the parts faster someplace else I should take my business there. I am still awaiting my parts (part of a safety recall) but I will not be dealing with Pirk in the service department again. He should seek employment away from customer service. More
by christem2
Employees Worked With
Pirk
March 18, 2021
(Service department) i 100% guarantee that myself or my any of my company's will ever do business with that shady tree shop theyre running over there ever again. They tried to charge me almost 300 to run t any of my company's will ever do business with that shady tree shop theyre running over there ever again. They tried to charge me almost 300 to run the check engine light when that was the reason i brought it there for to begin with (i already had the codes) I also asked them to drive it which they didnt. It isnt about the money to me, its about the fact that they wasted my time didnt do their job and tried to charge me like they did.... dave dennis in beavercreek is usually where i go. unfortunately they didnt have any openings and patience got the best of me More
by Kyleeaton09
Employees Worked With
Doug and the old shaking alcoholic guy that mentioned green beer at least 4 times while i was standing there sounded like he was real concerned with my vehicle
March 17, 2021
Service was great but they left my seats down the service department should make sure before returning the car to customer make sure seats are in the right way and carpets as well. department should make sure before returning the car to customer make sure seats are in the right way and carpets as well. More
by Nolekimani
Employees Worked With
Melissa Fletcher
March 10, 2021
Got my truck right in, and was done by the end of the day with great communication. This was five star service easy. Highly recommend with great communication. This was five star service easy. Highly recommend More
by 23dwilk
Employees Worked With
Travis Miller, Dennis Mckinnon, Melissa Fletcher, Barbara Drabik
March 06, 2021
Very easy to schedule service appointment. Once there everyone involved was quick to get me in and work was completed during the time I was provided. Highly recommend everyone involved was quick to get me in and work was completed during the time I was provided. Highly recommend More
by Chris
Employees Worked With
Grant Zuber
February 15, 2021
I will let no other dealership work on my car. Performance Chrysler and its employees have always treated me great. They are very courteous and polite. Performance Chrysler and its employees have always treated me great. They are very courteous and polite. More
by S1018
Employees Worked With
Travis Miller, Dennis Mckinnon, Melissa Fletcher, Barbara Drabik
February 13, 2021
I always feel like part of the team who cares for my car. I feel welcome, respected and appreciated. No matter the service received (oil change, new tires or alternator) I drive away confident. Profes I feel welcome, respected and appreciated. No matter the service received (oil change, new tires or alternator) I drive away confident. Professional and honest has earned my business and keeps me coming back. My little 2011 Chrysler 200 has 27,000 miles so I am not looking to replace it just yet, but when I do I will be shopping here. Thanks Performance for keeping me safe on the road! More
by JulieAnderson
Employees Worked With
Franklin, Doug, Douglas Hutchinson
February 09, 2021
Great serviceService technicians are top notchFriendly Great service Service technicians are top notch Friendly Understanding knowledgeable Professional Great experience all the time Never reall Great service Service technicians are top notch Friendly Understanding knowledgeable Professional Great experience all the time Never really had a bad experience to my knowledge. More
by KEP
Employees Worked With
Kyle Dooley
January 28, 2021
I have written a previous review related to my purchase of a used RAM 2500 on January 5th. After 4 days and less than 500 miles I was stuck in 4th gear (part of recall repair that was performed about Dec 2 of a used RAM 2500 on January 5th. After 4 days and less than 500 miles I was stuck in 4th gear (part of recall repair that was performed about Dec 29th), vehicle wouldn’t shut off, including being able to remove the key while engine was running (they replaced the RF hub and wiring harness). After contacting Jacob, he said I could just take the vehicle to my local dealer and they should be able to address the problem. Now (Jan 26th when I checked) Carfax shows repairs done on January 15th, 10 days after I purchased the vehicle. What’s important is that one of the issues was a “No start/hard start” problem. Why did it take 10 days for this to be entered when a previous repair was entered on Jan 4th? I have text messages the repairs were done end of December, NOT in January. Long story short now I get no returned calls, my RAM has a wiring issue and not getting any help from my contacts. My local dealer believes it’s relate to their repair, but have not yet figured out the problem. Were the codes cleared for a quick sale? Why would they wait to enter a repair for more than 15 days? Why are there still outstanding recalls (as of January 22nd) after the dealer said they were done end of December? Update March 6, 2021. It's been 2 months now and I need to follow up on my experience. 1) I repeatedly asked about any repairs, parts and work done on the vehicle and was told the only service was an oil change and the recalls that were outstanding. 2) I later discovered that one of the easier recalls, two spot welds, had NOT been performed and the dealer experienced a no-start issue and they replaced the RF Hub and a "wiring harness" I did have the recall done. The lack of thoroughness I consider sloppy specifically since I was told the recall was complete, but more importantly I was also told before purchase that service was too busy to perform the welds and I ended up waited several extra days for the weld to be completed. Next is the No Start/Hard Start issue. I was never told any additional repairs were done. Further this was an electrical problem that I know was not completely resolved because I had a No Start issue 3 days after purchase and no less than 7 additional no-starts over the course of 6 weeks. Without going into all the details of two separate trips to my local dealer service department all I can say is it's very important to make sure all service that was done, correctly or not, need to be disclosed when asked. I repeatedly asked and was assured over and over that nothing was wrong and no service beyond the recalls and oil were done. More
by RareRAM2500
Employees Worked With
Jacob
