Performance Chrysler Dodge RAM Centerville - Service Center

Great service! Completed in an hour! Very satisfied. Service person was very friendly and responsive. Answered all of my questions thoroughly. Appreciate that I was in and out so quickly. Service person was very friendly and responsive. Answered all of my questions thoroughly. Appreciate that I was in and out so quickly. More

So impressed! I stopped by Performance CJDR, to just inquire about a random problem I was having with my Jeep. I had never been there before, so was not sure what to expect. Andrew Littman, the service inquire about a random problem I was having with my Jeep. I had never been there before, so was not sure what to expect. Andrew Littman, the service Mgr., greeted me pleasantly, listened to my concern/issue, and showed me what fix would include, and then they repaired my Jeep right then and there!! It was done in less than an hour, under estimate, and even sent a video to my phone of repair! I'm totally blown away with their service, friendliness, and professionalism. I highly recommend. Thank you Adam and Service Staff. - Delana More

Service department personnel don’t get back to you in a timely manner. Answered after closed causing to leave Jeep over night for simple procedure timely manner. Answered after closed causing to leave Jeep over night for simple procedure More

I bought my Dodge Challenger brand new here and bring it here for all the services that need done. Excellent dealership and service department with friendly and helpful staff. here for all the services that need done. Excellent dealership and service department with friendly and helpful staff. More

Excellent service, got video of a leak I had and they took care of it. I like all the politeness I appreciate all you did Thank you JIS took care of it. I like all the politeness I appreciate all you did Thank you JIS More

Good result. Fast and complete. Phone contact is difficult. Phone not answered. When answered transfer to the correct extension not offered. Was told to call a different number. I had no means of wr difficult. Phone not answered. When answered transfer to the correct extension not offered. Was told to call a different number. I had no means of writing the number since I was stranded in a parking lot with a break down. When pressed the operator transferred my call. She should have offered to do that in the beginning. More

Dealership quoted one price in an email to me but wouldn’t make good on their word. The price in the email from my sales person said it was parts and labor included but when I showed up, the service wouldn’t make good on their word. The price in the email from my sales person said it was parts and labor included but when I showed up, the service person thought it was a little low and wanted to validate it with the sales person even though I showed him the email. He said he would call and text the sales guy who quoted it. After 40 minutes the service writer came and said well I text and called him but he didn’t write back or call back. During my purchase I was at the dealer from 11 am until 6pm and then had to return because they never gave back my license. I asked him, “you are not going to make me wait around all day because he won’t respond, you saw the email and I don’t want to be here all day.” He said he understood and walked away. When I went to leave, the service write said it was going to be $400 more than my written quote. He said the sales man would need to make it right. I talked to him and he said that was the price provided to him by the service manager and he couldn’t help with it. I went back to pay and the service righter asked if the sales guy made it right and I said no. He asked if he could get the manager, so that he could make it right and he chased him down. The manager came out and acted like he didn’t know what was going on but the service guy had already told him. I showed him the email and explained the entire thing to him. He said that the parts were more than $300 and that someone messed up and the price was $750 but he was going to make it right by giving it to me for $618. I explained that he was going to lose a customer for life and any fit sales from my friends and family because he was choosing to make $400 off of me, rather than do what was right. He got mad and stormed off. I then went to ring out and he came back and said ,”what can I do to make this right?” I explained he needed to honor his written quote and he got mad and loud stating that I signed up for $750 bill when I told them to start my work. Unfortunately I didn’t sign any quote or was told it would be that much. I explained that and he got even more upset. I explained once again that he was losing my business forever over $400 and asked if he was ok with that and he stormed off. Very unprofessional. Not only did he not honor his word, he treated his customer poorly and treated me like I was an idiot and then when he got mad, he stomped off to his office. I’ll never do business with the dealership again. I can only imagine what they would do if it was a woman, they probably wouldn’t have even given them “the deal.” Very sad. More

Everyone was very polite. From the time I drop off my vehicle till the time I picked it back up I was aware of what was going on. vehicle till the time I picked it back up I was aware of what was going on. More

Great experience. Easy to book a service appointment, waited for a car while serviced and finished quickly. Status update online with video.Friendly, efficient, and work performed exactly to my expectati waited for a car while serviced and finished quickly. Status update online with video.Friendly, efficient, and work performed exactly to my expectations More