Performance Chrysler Jeep Dodge Ram Georgesville - Service Center

The dealership was clean. Nice waiting area. Fast, they're always professional. Never disappointed. They take care of you Nice waiting area. Fast, they're always professional. Never disappointed. They take care of you More

Always polite and efficient. Repairs are dine In a timely manner with plenty of updates Repairs are dine In a timely manner with plenty of updates More

The service department was easy to work with when selecting new tires for my vehicle! selecting new tires for my vehicle! More

We always receive expert and courteous sevice. Including with such a warm welcome from Chad with the majestic beard. Including with such a warm welcome from Chad with the majestic beard. More

The dealership was clean, and professional looking and the staff was friendly and knowledgeable and very helpful. Excellent experience. the staff was friendly and knowledgeable and very helpful. Excellent experience. More

Great service and quick turnaround! !! Service advisor was pleasant to deal with and kept well informed during my wait. !! Service advisor was pleasant to deal with and kept well informed during my wait. More

I do love my jeep! The service was awesome. They even sent me a video when I had her serviced. The service was awesome. They even sent me a video when I had her serviced. More

Did a great job on my jeep keep me up to date the whole time time More

Took my 2019 Jeep Cherokee in for new battery, oil change on Aug 30. They said can't get to it till the following Tuesday or Wednesday. Heard back Wednesday and they stated brake pads AND rotors needed chang on Aug 30. They said can't get to it till the following Tuesday or Wednesday. Heard back Wednesday and they stated brake pads AND rotors needed changed (the write up stated there still pad left), battery was bad (yes I knew that) and found the ptu and front and rear differential was making noise. I never heard and noises coming from the front or rear end, but they said upon visual inspection bearing were worn. I told them yes on battery, pads ONLY, ptu and the front and back differential. They tried to hard push into changing the rotors too and wasn't happy I wouldn't authorize it. I was informed it was a special-order part and would take a week to get in and they wouldn't start till I paid 3/4 the cost of all repairs up front. I had to find a ride to go pay it and was told it would be done sometime next week. Their policy is to send a video of ALL work, the oil change tech sent a great video. Heard NOTHING from them the rest of that week and the following week so finally on Friday I called them and was told it might be done he has to check (my jeep had been there 2 full weeks at this point) after an hour when I was about to call back, they called and said it was done. Get a ride over and they are still hard pushing the rotor change. NO worn parts to show me the problem THEY found, or video of the bad parts and the replacement just had to take their word. Second time driving it the following Friday (I only drive like once a week sometimes twice) the Service 4WD light comes on. Back to dealer on Saturday and it'll be first thing Monday morning, NOPE Tuesday they finally got to it and now it's the internal DCTM current sensor is shorted out (I'm sure it got shorted while they were replacing the ptu) and yet another special order and a week to get so I'm promised I'll get my jeep back next Wednesday we'll see. First- and last-time using dealer going back to private owned garage. NEGATIVE 20 on all. Follow up on 2019 Jeep Cherokee. So it went back to dealer on 9/21 for the service 4WD (Saturday) they finally got to it on 9/24 and said it's the DCTM (controls the PTU that didn't throw codes it was there) it'll be a week as it's also a special-order part and it should be ready by 10/2. I hear NOTHING again for a week, so I called on 10/2; while at my mother's as she had fallen that morning (my grandson spent 2 hrs in the car to get me and take me there) and was told by the dealer they heard a rattle in the rear differential which i told them how as you just supposedly replaced it. I was told then it would be a warranty repair and i told them there better no charges at all for this oh and it'll be another 2 or 3 weeks. I told them this is going into lawsuit area with them, and they offered a loaner. The loaner has is actually a no-charge to me rental UNLESS I go over the set miles, eat, drink, smoke, get a scratch, speck of dirt on oh and can't take it out of the area. My mother who lives outside of Columbus has multiple doctor appointments this month. I also can't get back to work on the out-of-town house that I was moving into this year as it's not local. I told them no to the loaner as it's useless to me as I can't go where I need to with it, and I refuse to take the chance of paying for a new paint job if a rock dings it on the road. So, another 3 or 4 weeks carless and another negative 20 on everything. Don't care what stops working even if it's something "they charged me for and said fixed" never going back. More