Performance Chrysler Dodge Jeep Ram Columbus

I scheduled a 10:30 AM appointment for a routine oil change and planned my day around that appointment. When I arrived, I was told they were busy and that it could take a few hours. Ultimately, I was th change and planned my day around that appointment. When I arrived, I was told they were busy and that it could take a few hours. Ultimately, I was there for nearly three hours. What was most frustrating was learning that my appointment apparently provided no priority at all. The oil-change bay has a sign stating “No Appointment Necessary,” and my vehicle simply moved through the same line as everyone else, including walk-ins. When I questioned why I had scheduled an appointment, I was actually advised that next time I should arrive a few minutes before they open so I can be first in line. If that’s the best way to receive timely service, then I genuinely don’t understand the purpose of allowing customers to schedule specific appointment times online. I completely understand that service departments get busy and that a 10:30 appointment doesn’t mean the vehicle will be completed at 10:30. But there is a big difference between running behind and an appointment seemingly having no meaning whatsoever. If oil changes are simply first come, first served, that’s fine—just be transparent about it. Don’t offer customers limited appointment times that give the reasonable impression that their time has been reserved when they’ll ultimately be placed into the same line as walk-ins. Nearly three hours for a routine oil change after scheduling an appointment was extremely disappointing and a poor use of my time. More

First time for a routine mileage service appt for my 2019 Jeep Cherokee with this dealer. I was very pleased that they sent me a video of the multipoint inspection. I had them change the oil, rotate tires, f Jeep Cherokee with this dealer. I was very pleased that they sent me a video of the multipoint inspection. I had them change the oil, rotate tires, flush brake system, replace engine air filter, and replace 7 year old battery. Cost was reasonable and slightly under what I expected it would be considering this was the first major service check in 7 years other than routine oil changes. Plus no high pressure for service that could wait for a future appt. More

It was a great experience, everything went well, I only have good things to say have good things to say More

I have been a customer of Performance CJDR for roughly 15 years. Within that timeframe, I have developed a great working relationship with my service coordinator Joe. He knows more about my vehicle than I do years. Within that timeframe, I have developed a great working relationship with my service coordinator Joe. He knows more about my vehicle than I do and takes the time to explain each repair from start to finish. Having those relationships are valuable, I don’t have to keep explaining things to different people. He already knows. I pass several Dodge dealerships to get to Georgesville over 20 miles because Customer Service means a lot to me. My service coordinator is always professional attentive and ensures that all my needs are met promptly. I will highly recommend Chrysler Jeep Dodge, and Ram to anyone looking for quality and reliable service. Their cars aren’t bad either.😊 More

Dropped off my vehicle on a Monday morning after waiting 2 weeks for the service. Garrett asked if I was going to wait or dropping it off. Expecting my vehicle back that evening, I waited 5 days with broken 2 weeks for the service. Garrett asked if I was going to wait or dropping it off. Expecting my vehicle back that evening, I waited 5 days with broken deadlines and promises only to find out they never even looked at the vehicle. Garrett gave my keys to someone else to give to me, no eye contact no apologies. Don’t use this dealer, waste of time and money. Terrible customer experience. More

That was really awesome u guys help my challenger to do the recall and thanks again I hope the recall and thanks again I hope More

Jess is the best service advisor! ! She is good at what she does and is there for the customers. Very professional and goes above and beyond to get you taken care of as well as your ve ! She is good at what she does and is there for the customers. Very professional and goes above and beyond to get you taken care of as well as your vehicle. More

Went in for oil change and tire rotation on 2017 Ram 2500, only issue I had was that they seem to not get the tire pressure correct on rotation, 60 front 80 rear and got warning light, had to return for 2500, only issue I had was that they seem to not get the tire pressure correct on rotation, 60 front 80 rear and got warning light, had to return for correction More

Dealer was great the advisor was great too give him 10 Stars service was excellent Stars service was excellent More

Joe always takes good care if me when I come in for Service - He makes sure everything is up to date! Service - He makes sure everything is up to date! More