Brought my 2018 Dodge Journey in for a major oil leak.
It was determined the leak was coming from the oil filter housing assembly which is a fairly common problem with these 3.6L Pentastar motors and is s
It was determined the leak was coming from the oil filter housing assembly which is a fairly common problem with these 3.6L Pentastar motors and is supposed to be covered under the 5 year/60,000 mile powertrain warranty. Jorge informed me all the factory will allow them to do at this time is replace the seals on the assembly, then if the leak is still there they will go ahead and replace the whole assembly. Unfortunately replacing the seals did not fix the leak. Only drove my vehicle for a few day, put approx 100 miles on it and was already almost a full quart of oil low. I understand how they have to follow a certain protocol but why should the customer be inconvenienced by having to bring their vehicle back to the dealership a 2nd time to have the repair done correctly. With Dodge being well aware how this is a common issue with these motors you figure they would have just replaced the whole assembly from the very beginning and not just the seals. I can’t say this is the dealerships fault but more so a reflection on how Chrysler/Dodge handles business especially when it come to doing warranty work.