Performance Dodge RAM of Woodbury

Poor performance from service department On June 24th my vehicle's check engine light came on related to vapor leak and I brought to Performance Dodge to be repaired. They determined that th On June 24th my vehicle's check engine light came on related to vapor leak and I brought to Performance Dodge to be repaired. They determined that the EISM and Purge Valve needed to be replaced at a cost of $269.25. Work was completed and car returned with engine light off. On July 2nd check engine light comes back on with the same problem. This time Performance Dodge determined that the fuel tank, fuel pump and level sensor all needed to be replaced at a cost of $1821.12. Repairs took 10 days to be completed. I was called on July 11th that work was done. Hard to believe that all 3 items were bad at the same time and hard to believe it took 10 days for work to be done. I picked the car up on the morning of July 12th and my wife drove the car home. That afternoon I used the vehicle to pickup my daughter from work and I noticed that the gas cap warning was on. I checked to make sure cap was on correctly and it was. I proceeded to get my daughter and take here home. From there I went back to Performance Dodge, I was upset that the repairs were still not done correctly and about the amount off time it was taking to resolve the repairs. The Service Manager, Dave, called a mechanic who took who took the car into the shop and about 20 minutes later he drove the car back and left the engine running which I thought was strange but none the less I was happy that the gas cap indicator was off and I could see my odometer reading and I went home. The next morning I was going to meet friend for breakfast started the car and the gas cap indicator is back on. I wondered how the mechanic got the odometer to show numbers so I pushed the odometer button in and the numbers showed up. I believe that the mechanic the day before left the engine running so that the number would show up. I can't prove it but something didn't seem right. I went back to Performance Dodge and was told by Dave to bring it back on Monday July 15th. On Sunday July 14th I went to get gas for the car, It took approximately 30 minutes to fill the tank to where no gas could go in. The gas gauge read a little over 3/4 fill. On July 15th I brought the car back in and explained to Dave all the issues that occurred and that I was upset on what I feel the mechanic had done on Friday on tricking me to think the problem was fixed, The car was brought back in the shop and about 1 & 1/2 hours later returned. Dave explained that the problem I was having was their fault related to some valve that needed to be pushed in. At this point I don't know who to believe, was original diagnosis done correctly. Like I indicated earlier hard to believe all of the parts replaced could have gone bad at the same time. I am 67 years old and I never heard of a tank that need to be replaced when no fuel was leaking. It makes me wonder if the person trying to determine what is wrong with the car is simply guessing at what needs to be done. Eventually if you replace enough parts the problem will be fixed but at what cost to the customer. I original worked with Jorge Caputo and finally with Dave Springle to have issued resolved. More

Good experience Met with Paul while getting my car serviced performed in my 2017 charger he was very well spoken and discussed perhaps a 2019 model even though I’m n Met with Paul while getting my car serviced performed in my 2017 charger he was very well spoken and discussed perhaps a 2019 model even though I’m not able at this time I will consider when I’m ready in six months. I will share my experience to My colleagues Paul is a great sales person sincerely Cook More

Awesome Customer Service Paul Chatzidakis did not hassle me and kept it real. Gave me a great deal and no headache. Thank you again Performance Dodge of Woodbury Paul Chatzidakis did not hassle me and kept it real. Gave me a great deal and no headache. Thank you again Performance Dodge of Woodbury More

Good Experience First, let me start off by saying this dealership has an excellent service department led by equally excellent service advisors. They have been great First, let me start off by saying this dealership has an excellent service department led by equally excellent service advisors. They have been great help with various warranty repairs and other issues. Now on to sales. This is the first time I’ve bought a vehicle here. In the past, their tactics have been less than adequate. A couple of new managers later, and I managed a fair deal and I’m satisfied with the treatment I received. I would definitely recommend their service department, and now I can say to give their sales department a try. Overall, this is a good dealership. More

Great experience They worked with me to get the deal I needed. Joel and mike were great. Highly recommend them. Love my new truck. Would definitely recommend them They worked with me to get the deal I needed. Joel and mike were great. Highly recommend them. Love my new truck. Would definitely recommend them More

Awesome Experience Paul was great, he was able to find me a great deal on a new 2019 Dodge Journey. He was able to bring my monthly payment down, my savings on fuel will Paul was great, he was able to find me a great deal on a new 2019 Dodge Journey. He was able to bring my monthly payment down, my savings on fuel will be huge and my drop in insurance made the entire deal sweet. Thanks again Paul. More

Friendly staff Friendly and easy to work with staff helped me obtain a great deal on my new Ram 1500 Rebel. Would definitely recommend this dealership to others. Friendly and easy to work with staff helped me obtain a great deal on my new Ram 1500 Rebel. Would definitely recommend this dealership to others. More

Wonderful They give you a appointment in a reasonable amount of time. The facility is clean. Very nice to deal with people who care and fix your vehicle in a re They give you a appointment in a reasonable amount of time. The facility is clean. Very nice to deal with people who care and fix your vehicle in a reasonable amount of time the first time and keep it clean .They also let you know when my order part came in. I give them a A+ More

great service Great service as always. Never an issue with repairs. On time and fixed correctly. Didnt have any issues making an appointment and was fixed when t Great service as always. Never an issue with repairs. On time and fixed correctly. Didnt have any issues making an appointment and was fixed when told it would be finished. More

Excellent experience Paul met me in the parking lot and showed me any vehicles which peaked my interest. He was extremely personable and did not rush me. I will recommend Paul met me in the parking lot and showed me any vehicles which peaked my interest. He was extremely personable and did not rush me. I will recommend Paul to friends and family for sure. More