Performance Ford Lincoln Bountiful - Service Center

They can't find the issue with a brand new Explorer 2016 I can say they treat me fairly, the guy that attends me is Seth, who has been in touch with me, no complains. The thing is (and I was tempt to give t I can say they treat me fairly, the guy that attends me is Seth, who has been in touch with me, no complains. The thing is (and I was tempt to give them only 1 star) I got a brand new Ford Explorer 2016 in May, 2016. My current mileage is less than 4k miles so far and the vehicle is in a great condition except for one THING. Starting this week, the check engine light turns on, the vehicle started to shake and when pushing the gas pedal it does not response as normal. 3 days later in the service center, they don't know what is the issue, and worst, I have to pay month by month for a vehicle that right now, is useless. That's my only car available, nobody knows why it is failing, and it is taking too long to figure out the failure. I would like to get a solution soon, holidays are approaching and I can't drive my brand new vehicle (ironic). Gwen G, please take a look on my case and contact me, I would like to hear a solution (with commitment date) from you guys. Jorge Mendoza More

Best Service Drive in the State. Every experience I have had with every member of this Service Team was exceptional. They taught me a lot and treated me honestly. Just the best Every experience I have had with every member of this Service Team was exceptional. They taught me a lot and treated me honestly. Just the best More

Great Service and Knowledge The service department was very responsive and took care of me and my vehicle with a very knowledgeable staff. They gave me options on how maintenanc The service department was very responsive and took care of me and my vehicle with a very knowledgeable staff. They gave me options on how maintenance and provided me with the information I needed. More

They broke 2 vehicles Do not trust this place. There service center has now broke 2 of my vehicles, my bad for trusting. I have requested several times with no response, th Do not trust this place. There service center has now broke 2 of my vehicles, my bad for trusting. I have requested several times with no response, that management call me, who do they have call but the people from service who broke my vehicles to start with. Example; $600 to get breaks fixed, have had to go back twice and still not fixed. Horrible Horrible mechanic's. It took them 9 months to get my truck done and then it still was wrong. Do not trust any vehicle to Performance Ford!!!!! More

Purchased tires Zack, in the service department is great to work with. The buy 3 get 1 free deal on the tires I wanted was the best deal around. Thanks. Zack, in the service department is great to work with. The buy 3 get 1 free deal on the tires I wanted was the best deal around. Thanks. More

awesome Service got me in and out faster than expected, went out to look at mustangs, awesome cars a lot of Roush, but darn it no Shelbys Service got me in and out faster than expected, went out to look at mustangs, awesome cars a lot of Roush, but darn it no Shelbys More

Competence coupled with courtesy I brought my Escape to the service department to have a recall dealt with and everyone I dealt with was (so it seemed to me) there just to make my exp I brought my Escape to the service department to have a recall dealt with and everyone I dealt with was (so it seemed to me) there just to make my experience a great one. I was impressed with the friendliness of all the people I came in contact with. I also noticed as customers cars were done, they were approached and informed that their vehicle was finished, what was done, and they were told that their business was appreciated. The same thing happened to me! The recall issues were corrected and I felt like I was appreciated as a customer. More

Fantastic They were very helpful throughout the whole process. I had seen a sign up outside the dealership advertising tires. I called to see if they had some They were very helpful throughout the whole process. I had seen a sign up outside the dealership advertising tires. I called to see if they had some available. They said they could have them there the next morning at 10am. I went right down and didn't have to wait too long for them to be installed. Excellent work! More

High Performance Service I brought my Fusion in for its 25,000 mile checkup , DJ was very helpful explaining the work that needed to be done and the Service Dept. did a great I brought my Fusion in for its 25,000 mile checkup , DJ was very helpful explaining the work that needed to be done and the Service Dept. did a great job quickly and professionally. More

GREAT CUSTOMER SERVICE AND SUPPORT GREAT CUSTOMER SERVICE FOR MY FLOORMATS AND NEW KEY FOB. DEMONSTRATING HOW TO USE REMOTE START AND THE MY LYNC WAS VERY HELPFUL. THE ELECTRONIC INSP GREAT CUSTOMER SERVICE FOR MY FLOORMATS AND NEW KEY FOB. DEMONSTRATING HOW TO USE REMOTE START AND THE MY LYNC WAS VERY HELPFUL. THE ELECTRONIC INSPECTION WAS NICE TO KNOW SINCE I DID NOT PURCHASE MY 2014 FORD TAURUS FROM YOU. I LIVE IN OGDEN AND THEY WESTLAND TEAM DIRECTED ME TO YOUR TEAM FOR MY ALL WEATHER FLOOR MATS SINCE YOU HAD THEM IN STOCK. AND IT WAS ON MY WAY TO WORK. YOU HAVE A GREAT TEAM THEY DID A FANTASTIC JOB. More