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Performance Ford Lincoln

Randolph, NJ

4.9
2,753 Reviews
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906 NJ-10

Randolph, NJ

07869

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Showing 2,753 reviews

December 08, 2011

I worked with Ronny, Neil and Brian during the process and was an extremely smooth transaction. I had been working via the internet cross shopping with other Ford dealerships within a 25 mile radius. Of a More

by dpodola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
December 08, 2011

I had already bulit my truck on line so I knew what I was looking for. Try to find a dealer was my next quest, I wanted to stay local but for one reason or the other that was not going to be. I started to se More

by Butch456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Brian and Jim
December 07, 2011

Matt workied hard to get the deal I wanted on the car I wanted and we came to an agreement. Brian was excellent in the new car familiarisation process spending 45 minutes plus with me explaining all the fe More

by AndrewNelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Campbell, Brian Telesz
December 05, 2011

I was very pleased with our salesman Neil. He knew his stuff and negotiated a fair deal for our new vehicle. Brian helped us learn how to use all the features and was very knowledgable. Overall a gr More

by dplstriker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Telesz, Neil Kamolsiri
December 03, 2011

I initially found the PERFORMANCE FORD website while shopping around for a new truck online. I initiated chat for help with several vehicles I was interested in. I was greeted by Christina, who provid More

by robwill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Moore, Brian Telesz, Christina, Ronny, Jim & Chris
November 30, 2011

Both a 2010 pilot from this dealership, $30,000 cash lift time savings. was assured a second set of keys by ryan and neil during the paper work because the one key on site was not 100% functional. first, my More

by zeeke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
neil, ryan, christina
Jan 03, 2012 -

Performance Ford Lincoln responded

Since Ryan is no longer with us has this been resolved yet?

Jan 04, 2012 -

zeeke responded

No, it hasnt been resolved yet. i have spoken to another manager too who said he will get back to me. its been more than a month since then, yet no feed back. I HAVE RESORTED TO CONTACT MY LAWYER FOR LEGAL ADVICE. I HAVE AN I OWE YOU FROM YOUR COMPANY SINCE THE PURCHASE DATE, YET YOUR COMPANY HAS FAILED TO FULFILL YOUR END OF THE BARGAIN.

Jan 04, 2012 -

zeeke responded

Performance Lincoln Ford: Thank you for choosing Performance Lincoln Ford! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. Performance Lincoln Ford: We appreciate your patience. One of the online representatives should be with you momentarily. System: A representative has joined the conversation. Compose your message below and then click Send. Customer Service Representative: Hello, thank your for contacting us. How may we assist you? You: greeetings, who am i speaking with please Customer Service Representative: I will do my best to assist you, my name is Dianna. May I ask with whom I am chatting? You: compliments of the season Dianna, My name is Ezekiel Ikedichi. I have an important message i d like to be related to the general manager/owner of this particular dealership. i was actually seeking for an email through ur website before we got connected Customer Service Representative: Hello Ezekiel Customer Service Representative: I will have the sales manager get back with you on that asap. What is a good email or phone number we can have them contact you back at? Customer Service Representative: Happy New Year by the way You: i have gone through several sales managers yet none of them has been able to do their job, so before i get my law office to look into this, i d like to know the owners stand point. I have an I owe you from ur dealership for a key. this is because while i was making the purchase, the one key present atthe time was faulty. its been three months now and every attempt i have made to get my keys amounted to nothing You: i had a feeling about this, because of the poor customer service i got, that is why i insisted a signed I owe you form from your company, which i am now prepared to follow up legally Customer Service Representative: I do apologize for any inconvenience. I am not a sales person. I am actaully an offsite chat agent. Ryan Magid is my sales manager, and he can be reached at 973 927 6700. Customer Service Representative: email is Rmagid@performancelf.com You: i got an email today saying rayn is no longer with the company Customer Service Representative: As far as I know Ryan is the sales manager. I can have the sales dept contact you back if you woul prefer. You: so i cant have the general managers information? Customer Service Representative: I am not permitted to give out that information. I can have the request sent to my sales manager and they can get that back to you. You: 8563088818 is my number. i know ryan is a bastard and lacks respect to business, thus will not return my calls. however, is important to let him know that this will serve as my final documented effort to resolve this case in a less complicated manner

Jan 04, 2012 -

Performance Ford Lincoln responded

I spoke to you on the phone today. Here is my typed out email address jhupka@performancelf.com I am hoping we can get this resolved to both parties satifaction as quickly as possible. Jeremiah

Jan 10, 2012 -

Performance Ford Lincoln responded

I was waiting for the email from you and even tried calling never got or heard back from you

Feb 03, 2012 -

Performance Ford Lincoln responded

I have attempted to reach out to you to resolve the issues and have even spoken to you about your key. Please call Jeremiah Hupka at 973-927-1783 so we can get this resolved as I have not heard back from you since we have spoken.

Feb 03, 2012 -

Performance Ford Lincoln responded

I have attempted to reach out to you to resolve the issues and have even spoken to you about your key. Please call Jeremiah Hupka at 973-927-1783 so we can get this resolved as I have not heard back from you since we have spoken.

November 27, 2011

Friendly staff, good inventory, fair price, someone explained the car to me which I thought was well done and very helpful. Finance person explained the protection plans and finance very well. The car More

by lyleleeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim whorley
November 26, 2011

Neil was very friendly and made the lease of our new Lincoln Navigator a success. A fair monthly lease rate was negotiated and the first month paymnet was included in our package. I would definitely r More

by dlstriker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Kamolsiri
Jan 03, 2012 -

Performance Ford Lincoln responded

I would ask if you are as happy as you seem in your written review and would definitely recommend us and Neil in the future could you change your review to all 5s? And if not please let me know why not. Thank you for taking the time to write the review and answer my email Jeremiah

Jan 06, 2012 -

dlstriker responded

Sorry - this review is not correct. I explained that to Neil as well. I resent the survey before Xmas with all 5's............

November 26, 2011

Only suggestion is that my appointment to pick up my new car was 1:30 and did not start process until after 3. My time was not considered. With that said, jesse and Brian were both great. More

by azeccam37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Robinska, Brian Telesz
November 23, 2011

The staff was great, not pushy, totally professional. Both Neil and Brian helped me out- I'd recommend either one. I'm really happy with my car. More

by Eisenhow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil and Brian
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