Performance Ford Lincoln - Service Center

My review is regard to the Service Department. Having to follow-up with a Bad Review is having to relive a Bad Experience, here's what happened. Only because of a recommendation that I decided to give t follow-up with a Bad Review is having to relive a Bad Experience, here's what happened. Only because of a recommendation that I decided to give the Service Dept at Performance Ford a chance to service my new 2019 F150. Visit 1 - Originally (1st visit July 2020) it went in with a list of items (I wrote up) that required attention including it's first oil change, most of the items on the list were addressed and repaired however a recurring issue regarding "Pre-Collision Assist AEB" was not resolved, the truck remained in their possession for 2 weeks. Visit 2 - In Sept 2020, I returned to them for another Oil Change after a long road trip. The following day I noticed Oil Puddles on my driveway, I drove up on ramps and found the bottom of my F150 soaked with oil, for the record I took pictures. I immediately called the Service Adviser and explained what I found, he asked me to come in right away, this would be my 3rd visit. Visit 3 - The Svc Dept took me in right away and in less than 15 minutes I was told the cleaning was complete. I drove straight home and had to see for myself. As suspected, they did a "quickie wipe down" and left it at that, so again I again took pictures and this time answered a "Rating Questionnaire" from FordMotorCo explaining my experience and rated the Service Dept with 1-Star. The following day, I received an apology email from A.P. (Service Mgr) asking me to call him directly. We discussed at length and he agreed to replace the soiled fiber-board and thoroughly clean the oily mess noting that he'd contact me once the part arrived. After not hearing anything for 2 weeks I followed up with an eMail and was scheduled for the visit, this would be my 4th visit. Visit 4 - I arrived early morning and would wait for the work to be completed, about 30 minutes later I was called to the Service Advisers window that my truck was ready (the Svc Mgr ignored me that day). Prior to leaving I reviewed their work writeup and noticed that only Replacement of the Fiber-Board was noted, there was no mention of the cleanup, so I had to ask. The Service Adviser turned to the Tech who did the job, he said it's complete, he then turned to me and said "if he says it's done then it's done". Once again I returned home to see for myself. With the trucks front wheels up on ramps I looked again. Yes, they did a much better wipe-down and they replaced the fiber-board, however only the rear one. The front fiber-board remained with it's oil soaked stains, I gently bent the board to find that the bottom of the motor was an oil stained greasy, grimy, mess. I followed up with another review to FoMoCo yesterday and have not received their reply yet, hopefully they will contact me and offer a resolution. SHAME on the PERFORMANCE FORD Service Department, and their Management, ... I'm done with you! -dp- More

I had to pay twice for rear brakes after only 3000 miles The rear brakes on my 2010 Fusion failed in March 2018. The rotors and pads were replaced by the dealer at my expense. When the rear brakes failed a The rear brakes on my 2010 Fusion failed in March 2018. The rotors and pads were replaced by the dealer at my expense. When the rear brakes failed again in November 2018 with 3000 additional miles on the vehicle I returned to the dealer. I was told the caliper on one side rusted out causing the destruction of the recently replaced parts and the dealer required me to pay again for the labor and replacement rotor. It seems that if the caliper was in such bad condition it should have been diagnosed in March. I feel cheated out of several hundred dollars for the second rotor replacement and associated labor cost. I will not use Performance service again. More

Worst dealership in NJ From the sales floor down to the service department performance is by far the worst dealership I have ever been to. All they do is rip people off and From the sales floor down to the service department performance is by far the worst dealership I have ever been to. All they do is rip people off and are extremely rude More

Service has gone down hill I had an appt at 11am and my car wasn’t seen for almost an hour. I was quoted a price on the phone for a part and it was much more once I was there. I had an appt at 11am and my car wasn’t seen for almost an hour. I was quoted a price on the phone for a part and it was much more once I was there. I believe they are under new management and when I spoke to the manager he could not have cared less that I was disappointed with the service. I had been a regular customer for years and I will not be returning. More