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Performance Ford Lincoln - Service Center

4.5

56 Lifetime Service Reviews

906 New Jersey 10, Randolph, New Jersey 07869

56 Reviews of Performance Ford Lincoln - Service Center

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November 21, 2018

"I had to pay twice for rear brakes after only 3000 miles"

- SP

The rear brakes on my 2010 Fusion failed in March 2018. The rotors and pads were replaced by the dealer at my expense. When the rear brakes failed again in November 2018 with 3000 additional miles on the vehicle I returned to the dealer. I was told the caliper on one side rusted out causing the destruction of the recently replaced parts and the dealer required me to pay again for the labor and replacement rotor. It seems that if the caliper was in such bad condition it should have been diagnosed in March. I feel cheated out of several hundred dollars for the second rotor replacement and associated labor cost. I will not use Performance service again.

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Recommend Dealer
No
Employees Worked With
Brian - service manager
October 02, 2018

"Worst dealership in NJ "

- Kelly0279

From the sales floor down to the service department performance is by far the worst dealership I have ever been to. All they do is rip people off and are extremely rude

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Recommend Dealer
No
Employees Worked With
Mark, Suzi Lange
October 02, 2018

"A Very good job by everyone. "

- DUNNY

This was my 2nd experience at Performance Ford to have work done on my Ford Escape, and the quality of work, and the whole environment , is very nice, ( except for people who use cell phones in the waiting area),

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Recommend Dealer
Yes
Employees Worked With
Mark DeBenedtto; and Tim, the technician, ( I did not meet Tim, but I want to thank him for his work.
Oct 02, 2018 -

Performance Ford Lincoln responded

It is our pleasure to hear about your positive experience with our service department. We appreciate your loyalty, your repeat business, and the time you took to write us a great review. We hope to see you again in the future, but until then please drive safely and enjoy many safe miles!

September 30, 2018

"freindly, clean, proffesional, great service, on time"

- aaasoliman

friendly staff, clean environment, professional people, great service, on time as they promised. explained about the service. Courteously car wash that was great. answer all questions and concern

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Recommend Dealer
Yes
Employees Worked With
Joseph Carradori
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Suzi Lange, Erica Sidoli
Sep 30, 2018 -

Performance Ford Lincoln responded

It is our pleasure to hear about your positive experience with our service department at Performance. Thank you for taking the time to write us a great review. We appreciate your business and hope to see you again in the future!

September 29, 2018

"Service has gone down hill "

- NANINNYC

I had an appt at 11am and my car wasn’t seen for almost an hour. I was quoted a price on the phone for a part and it was much more once I was there. I believe they are under new management and when I spoke to the manager he could not have cared less that I was disappointed with the service. I had been a regular customer for years and I will not be returning.

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Recommend Dealer
No
Employees Worked With
Joe Bogigian
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug Raleigh
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 29, 2018

"Very Satisfied "

- JSERRA2423

I feel very lucky and great full to have found Performance Ford. I know my vehicle has been gone thru and I can drive it with confidence.

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Recommend Dealer
Yes
Employees Worked With
Robb Contegiacomo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Louis Stenger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 30, 2018 -

Performance Ford Lincoln responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with our service department at Performance Ford. We appreciate your business and look forward to seeing you again in the future.

September 29, 2018

"Oil change"

- jmsammon

Great job on the complimentary car wash. The wait was a little long considering that I had an appointment. Will still come back for service.

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Recommend Dealer
Yes
Employees Worked With
Chrystal
Sep 30, 2018 -

Performance Ford Lincoln responded

Thank you so much for the great review, your patience and understanding. We appreciate your business and look forward to seeing you again in the future!

September 28, 2018

"Fantastic Experience!"

- MatthewOriol

My experience at Performance Ford and Lincoln was spectacular. I was greeted by many friendly people and the service was great. My check engine light was fixed and I was provided with a loaner that was full on gas. I plan on coming back for all my servicing in the future!

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Recommend Dealer
Yes
Employees Worked With
Krystal Gebbia
Sep 29, 2018 -

Performance Ford Lincoln responded

Thank you, Matthew, for taking the time to write us a great review. We appreciate your business and are happy to hear about your positive experience with our service department. We look forward to seeing again in the future!

September 27, 2018

"fault light repair"

- STANLEY.HORTON

repair took over night so as soon as they realized this they drove me home. the next morning they called when ready and had someone come and pick me up.

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Recommend Dealer
Yes
Employees Worked With
Joe Bogigian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 29, 2018 -

Performance Ford Lincoln responded

Thank you, Stanley, for the great review. It is our pleasure to hear about your positive experience with our service department. We hope to see you again in the future. Until then, drive safely!

September 27, 2018

"Replaced broken driver side mirror"

- csp.abi

Excellent service, from person taking my vehicle at service entrance to service tech Crystal. I spent less time at dealership then expected, and I will travel out of my way to use Performance’s service department. I live an hour away from Performance but the drive is worth it.

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Recommend Dealer
Yes
Employees Worked With
Crystal
Sep 27, 2018 -

Performance Ford Lincoln responded

Thank you so much for coming all that way to let us service your vehicle. We appreciate your business and the time you took to write us a great review. We look forward to seeing you again in the future but until then, drive safely!

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