Performance Ford Lincoln

Unfortunately, we have not had a great experience with Performance Ford. We dropped our motorhome for a simple service in October. We had an appointment for the week after Columbus Day. They had our motor Performance Ford. We dropped our motorhome for a simple service in October. We had an appointment for the week after Columbus Day. They had our motorhome for nearly two months. 90% of the time it was just sitting in the parking lot. First, they lied to us about the exhaust having rust. My husband asked for pictures because he didn’t believe it. They ignored him and never sent the pictures. He called over and over again and no one answered for weeks. Finally, he stopped in and looked at the exhaust and found no rust. There was a perfectly straight “crack” in it. Weeks went by and he would call and call again, and no one would answer or return his calls. Finally, in mid December, it was ready for pick up. To our surprise, we discovered substantial damage to our motorhome. It appears that someone backed it into something and they neglected to tell us. We discovered a hole in our roof, along with damage to the right side of our motorhome. We filed a police report and the officer asked us if this was the motorhome that they backed into a building. We were shocked because this was the first we were speaking to an officer regarding the damage. When I asked Performance Ford if they filed a police report, they said they did not. So, this has happened to at least 2 motorhomes under their care. We brought it to Country Classic RV Auto Body Repair, and was told the only way to properly fix the damage that was caused by Performance Ford was to re-roof our single piece fiberglass roof, as well as several other things. The total came to just under $15,000.00. Performance Ford also had their auto body shop look at it and pretty much just wants to put a bandaid on the roof and didn’t even mention the rest of the damage. Their total came to just about $1,000.00. They clearly have never worked on motorhomes before, as you cannot patch a single piece fiberglass roof without future leakage. Performance Ford admitted to causing the damage and told us they would “make it right”. It’s now January and they’re ignoring us again. We have tried reaching out many times but they have just been ignoring us and refuse to properly fix the damage that they caused. If you have a motorhome, do not bring it to Performance Ford for service. More

The dealership has a horrible service department. I was charged for work they said the did, but couldn’t tell me exactly what the problem was. I complained about it and said either tell me exactly wh I was charged for work they said the did, but couldn’t tell me exactly what the problem was. I complained about it and said either tell me exactly what was done or refund me. They agreed to refund me the amount charged on January 2nd but to this day have not honored their commitment. In addition, the service manager is never available to speak doesn’t call me back. When I bought my lease out on my Ford F-150, the buyout number was several thousand dollars higher and the original paperwork changed and my signature forged. When confronted on this and I provided proof of the original they sold it for the correct amount. They claimed they didn’t know who or how the amount was increased. Horrible service and unscrupulous dealership. I will never use them again. More

On February 5, 2024, I encountered a series of highly troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical conduct, lack of accountability, and failure to address issues raised by Anthony. I initially posted a review expressing my dissatisfaction with Performance Ford's service team, prompting a call from Anthony at 12 pm. Astonishingly, Anthony attempted to coerce me into removing my post by promising to resolve the negative equity issue associated with my vehicle. Eager to find a solution, I arrived at Performance Ford at 12:30 pm. Upon meeting Jimmy, I inquired if Anthony had briefed him on my situation, to which he confirmed. Despite multiple mentions of the negative equity concern, Jimmy evaded providing a direct answer. During our interaction, a staff member washing a car blatantly harassed my girlfriend by repeatedly shouting “Nice fat xxx” in Spanish. I then explained and translated what was said and Shockingly, Jimmy remained silent, failing to address the offensive behavior and create a safe environment for customers. As we explored potential replacement vehicles, I persistently raised the issue of negative equity, seeking clarity on Performance Ford's commitment to resolving it. Jimmy, however, failed to provide a direct response, wasting valuable time during our interaction. This lack of transparency culminated in an unethical revelation when, during the negotiation of deals, Jimmy finally admitted, "I thought you knew we wouldn't take care of it with the prices we are giving to you." This admission not only contradicted Anthony's earlier commitment but also underscored a severe lack of accountability within Performance Ford. Anthony's failure to uphold his promise, coupled with Jimmy's indirect responses and the blatant sexual harassment encountered on the premises, paints a disturbing picture of the dealership's integrity and commitment to customer satisfaction. It is crucial for potential customers to be aware of the unprofessionalism, lack of transparency, and failure to address serious concerns at Performance Ford. I left the dealership at 4 pm, thoroughly disillusioned with the entire experience. Sincerely, Kevin Delgado More

October 13: I call with the code my mechanic provided to let you know that my catalytic converter needed to be serviced and was covered under a warranty of 8 years 80,000 miles. I was told that they couldn' let you know that my catalytic converter needed to be serviced and was covered under a warranty of 8 years 80,000 miles. I was told that they couldn't order the parts until they ran their own diagnostic. Now I do understand the desire to not pay for parts not needed, however the part is so likely to break the warranty goes for 8 years, the part wouldn't have gone to waste if it wasn't used on my car. Moreover at the time UAW strike was ongoing so I knew parts would be delayed which is why I asked for any leeway. None provided so I set appointment for "next friday" October 20: the "next friday" I discussed with receptionist and I arrive to be informed by Doug B. that the appointment was made for November 20 (not even a friday, let alone next friday). Fortunately, they were kind enough to bring my car in anyway and run the diagnostic to prove it was in fact exactly what my mechanic and I told them. I was told they would order the part and hear back in a day or so. I did not. I called again on October 26. 30 and 31. Each time being told I'd would hear back by end of day from either Doug, Nunno or Christine, each time not hearing back. On October 26th I was told the part had arrived. On October 30 I was told it hadnt. Again, this could be an issue of dishonesty or incompetence, I won't venture a guess which. After filling out a survey about the Oct 20 visit and letting them know how awful it had gone thus far I miraculously (and almost as if he was compelled to put in some effort after a bad review) get a call from Nunno that he expects the parts tomorrow and he will personally call and set appointment. Care to guess if that happened? It didnt. November 2 I call again and speak to Christine who says she will call me back when she knows if she has a courtesy car available to schedule appointment. I do notnhear back from her but do receive an email saying I've made an appointment for November 6. 2 more phone calls and I find the courtesy car will be available and my car will be brought in (with the part you supposedly received November 6 I drop off car and Doug informs it will be one or two days. I proceed to reception for the courtesy car that is not a courtesy at all being a $500 hold on my account and less than 1/4 tank gas. Had I been informed that it would cost me $550 just to be able to go to work that day I wouldn't have cared much, but being informed while I'm at the counter was not good faith. After Doug told me 1-2 days I figured I should call on November 10 to find out if everything is good. That's when Doug told me they were a bit backed up and it would be Saturday 11/11 or Monday 11/13 at latest. November 15 I call again, still hasn't gotten into the bay, but here is when Doug informed me they have stopped taking appointment they can catch up. November 22 still not caught up still haven't done anything with car. November 28 Doug calls to tell me it was brought in finally and they found an issue in exhaust. Also warranties They need to order part but it'll be ready this week. December 7 at 1pm I get the call it's finally done (only 2 months after I started the 1-2 day process). This is where Doug had the gall to ask me if I could drop it off right away or if they could pick it up. After 2 months of yanking my chain there was no chance I was putting in any additional effort like that. December 8 I go to return the car with more gas than it was given to me. Doug sends me to the reception counter where I wait 3-7 minutes with no people at counter.Doug finally notices and goes into office on left side to gentleman with goatie. Through the door I hear him call someone to ask loudly where the f**k everybody is. Someone comes over and starts finding my keys. At this point Doug let's me know that the rear exhaust issue he mentioned last week didn't have any work done because it was fine. Anthony calls to not apologize 12/18, says will call back tomorrow, it's 1/8 nocall More