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Performance Ford Lincoln - Service Center
Randolph, NJ
65 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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65 Reviews of Performance Ford Lincoln - Service Center
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November 20, 2012
dealer is terrible brought car for service they did not perform service then told me they did, actully gave me invoice that said service was performed but it was not,, Asked to talk with owner was told not perform service then told me they did, actully gave me invoice that said service was performed but it was not,, Asked to talk with owner was told not aloowed to talk to owner More
by rrshannon99
August 09, 2012
EVERYONE SHOULD BE AWARE OF THE THEFT THAT OCCURS AT THIS DEALERSHIP. THE OWNER KEVIN D. HAS ORDERED HIS SERVICE MANAGER TO HAVE ALL SERVICE REPAIRMAN REMOVE THE JACK TREBOUR LISCENSE PLATE BRACKET FROM YOUR DEALERSHIP. THE OWNER KEVIN D. HAS ORDERED HIS SERVICE MANAGER TO HAVE ALL SERVICE REPAIRMAN REMOVE THE JACK TREBOUR LISCENSE PLATE BRACKET FROM YOUR VEHICLES.I SPOKE WITH HIM ABOUT THIS AND HE WAS NASTY,ARROGANT AND ADVISED ME TO CALL HIS LAWYER !! THIS IS THEFT OF MOVEABLE PROPERTY FROM A MOTOR VEHICLE !!!!! PERFORMANCE FORD DOES NOT HAVE THE RIGHT TO REMOVE THEM. IT IS NOT THEIR PROPERTY !!! IT IS YOURS. THEY DONT EVEN ASK YOU IF THEY CAN !!! SIMPLY DON'T TRUST THIS DEALERSHIP !! THE EMPLOYEES OF JACK TREBOUR WOULD NEVER HAVE DONE THIS !!! SHAME ON PERFORMANCE FORD, TAKE YOUR BUSINESS ELSEWARE !! GF More
by ESCAPE 04
Employees Worked With
SERCICE MANAGER- UNKNOWN
August 20, 2011
good friendly service and pleasant to deal with. talked to a salesman as well and was helped very well. didn't end up buying that day but will keep them in mind. to a salesman as well and was helped very well. didn't end up buying that day but will keep them in mind. More
by yeswanth
Employees Worked With
john and stew in parts
July 02, 2011
Ken, I wanted to take this opportunity to thank you Ken, I wanted to take this opportunity to thank you for the excellent service experience today. I brought my 2009 Ford F150 XLT in for service on Ken, I wanted to take this opportunity to thank you for the excellent service experience today. I brought my 2009 Ford F150 XLT in for service on June 30th with several issues that I felt needed attention. Two of those issues turned out to be fine. In this case the customer was not right but you went out of your way to address my concerns and went so far as to take a drive with me to address any residual concerns. That in my book makes for an excellent experience and I wish there were more people like you in the customer service industry. Normally I don't look forward to bringing my truck in for service but I have to admit that this was a very positive experience. Thank you for putting a human touch on what can sometimes be a mechanical and frustrating experience. More
by atirado777
Employees Worked With
Jimmy and Ken Goss
January 20, 2011
Performance Ford is terrible! I always went there when it was Trebour and they always did a great job and made me feel like family. I was devistated when I found out that Trebour closed, but when I was due f was Trebour and they always did a great job and made me feel like family. I was devistated when I found out that Trebour closed, but when I was due for an oil change I decided to keep an open mind and try out Performance. I went there and they charged me $64 dollars, didn't even do the work they said they were going to do, and they removed my Trebour plate frames and replaced them with theirs. My oil was over 1 quart below the full line, my tires weren't rotated, and none of my fluids were even topped off! They tried to tell me that "Hey, at least your car looks clean!" (Meaning they did a shitty job vaccuuming the inside, and the outside was untouched) What is better...having a car that looks clean or having a car that is safe?????? They refused to give me a refund. I will never go back there. The people there were rude and the service was awful. DON"T GO TO PERFORMANCE FORD!!! More
by rmarkovits
Employees Worked With
Service Department
