Performance Ford of East Hanover

I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempted to sell Unnecessary parts and unnecessary service on more than one occasion multiple times. Last visit, mechanic cause damage to the vehicle, which have to be debated for the dealer to admit and correct which they did. However, I was given no compensation for not having the car for 3 days. I was also lied to by the service manager. Anthony Rubino. His attitude and customer service is absolutely horrible. He's is condescending and arrogant when speaking to customers. I elevate my complaint to the Vice President Douglas Raleigh, to which I thought was a positive discussion.However, I have not received any responses or emails or updates or telephone calls regarding my complaint or issue. My communications are ignored. I have now place in a complaint to Ford Corporate. DO NOT USE SERVICE DEPARTMENT! More

I brought a classic Mustang to Performance Ford for a major maintenance early this year. The car did not make it 20 miles from leaving the shop until a breakdown on the highway requiring the car to be to major maintenance early this year. The car did not make it 20 miles from leaving the shop until a breakdown on the highway requiring the car to be towed. Ford customer service was terrible. I had to call several times and finally email higher up management before they retrieved the car and towed it back to their shop. In spite of requests to keep me updated they did not let me know they had the car and then left a brief vague message about it being fixed. I could not trust that assessment and had to take it to another more reliable garage for a finally assessment of the problem they caused. The ordeal took several weeks and they would not provide a loaner during this time. More

Extremely unprofessional. After it took 3 days to diagnose an issue, I was told I would receive a call letting me know when the parts were in. That was over a month ago, & sti After it took 3 days to diagnose an issue, I was told I would receive a call letting me know when the parts were in. That was over a month ago, & still NO CALL !!! More

Excellent experience with Performance Ford of East Hanover’s service department. John the service writer who helped me was friendly, helpful and efficient with time making sure to get back to me as so Hanover’s service department. John the service writer who helped me was friendly, helpful and efficient with time making sure to get back to me as soon as my car was done. Thank you! More

Performance Ford in East Hanover & Randolph have THE WORST service. This was my first and last Ford. Terrible- took over 7 months to get my automatic start fixed-still isn’t fixed. They never called whe WORST service. This was my first and last Ford. Terrible- took over 7 months to get my automatic start fixed-still isn’t fixed. They never called when my part came in & had to send it back TWICE. The girl is so rude & they just gaslight you there. Worst dealerships I’ve ever worked with. More