Performance Honda Bountiful - Service Center

Recall for Honda airbags Just wanted to say how helpful Hailea Thames has been. It's nice to know that customer service still exists, even on the phone! I look forward to brin Just wanted to say how helpful Hailea Thames has been. It's nice to know that customer service still exists, even on the phone! I look forward to bringing my mother's car and mine in for service as well. I would like to thank you in person, hope you are available when we come in. Kudos to you for your excellent handling of a tricky situation. sincerely, Kati Griffin More

Beware Service Department We recently had our 2003 Honda Odyssey in for some recall repairs. While there, the service department said we needed to replace the power steering b We recently had our 2003 Honda Odyssey in for some recall repairs. While there, the service department said we needed to replace the power steering because of a leak and that the Lower Ball Joint of the front right tire had serious problems (even dangerous to drive). We took it to a repair company that we trust today for a second opinion and found out that there are NO PROBLEMS with the Lower Ball Joint at all. They did confirm that power steering was leaking and would need to be repaired. I am very ANGRY that they told us we needed to have a $500 repair that wasn't even needed!!!! PLEASE DOUBLE-CHECK with someone reliable on any repairs that they recommend! More

Felt Like I Was an Inconvenience Took my car in for service. Had to wait for 20 minutes before finally finding the cashier out in the garage talking to the service guys. She treated Took my car in for service. Had to wait for 20 minutes before finally finding the cashier out in the garage talking to the service guys. She treated me like I was inconveniencing her because I needed to pay the bill and get my car keys. Got home and found out that when the new battery was put in, the security code was not entered so my radio didn't work. Wasn't about to return to them to fix it after the way I was treated the first time. I really miss WILLEY Honda - never had these kinds of things happen with them. More

Did the right thing I brought my honda pilot in for one of the "free car washes" performance honda gives to their customers. During the wash the machine broke part of I brought my honda pilot in for one of the "free car washes" performance honda gives to their customers. During the wash the machine broke part of the luggage rack off the roof which resulted in a cracked windshield a few days later. I returned to see if performance honda would make things right. The service manager Andy Zeisler said that there was no record of the incident but after I persisted he went out to the car wash and found the broken piece of my luggage rack. After that he said they would do the right thing and have both the rack and the windshield replaced. I applaud his extra effort in not simply putting me through the motions, giving me the scripted "I'm sorry but there is nothing we can do" getting up, hustling to dig down and do his own investigating and then doing the right thing. More

Repairs - Labor Costs Outrageous!! Work and service was good. My complaint is that they quoted an estimated price based on the "book" time it would take for the job, which is fine for a Work and service was good. My complaint is that they quoted an estimated price based on the "book" time it would take for the job, which is fine for an estimate because it takes into account the MOST time the job should take. However, when the "book" time is 2 1/2 hours and they only spend 1 1/2 hours then charge me for 2 1/2 hours we have a problem. In the end they charged me $173.33/hour for labor. Does that seem fair? I would recommend finding a mechanic that is honest and charges you for labor they actually do instead of the most they think they can get away with. Performance Honda seems to be ok with the "one and done" business model without worrying about gaining repeat customers. More

From the time that I first contacted Tyler Vance in the service department, he was very friendly and helpful. When I physically dropped the car off at the dealership, Troung Trinh checked the problems out service department, he was very friendly and helpful. When I physically dropped the car off at the dealership, Troung Trinh checked the problems out that I had identified as the reasons why I was bringing it to them to be serviced and the Tyler Vance called me and we discussed what Troung Trinh had found out about the car. Tyler was very professional and explaind everything to me very well and was able to answer all of my questions very politely and completely. Tyler even called me to let me know when the work had ben copleted on the car and when I picked the car up after Troung Trinh had coompleted the work on it, the car operates just fine now and the problems with the car have all been addressed. More

Our experience with Willey Honda's Service Center is always exceptional. They are always kind, professional efficient and courteous. We recently took our vehicle in for a break inspection and recall. always exceptional. They are always kind, professional efficient and courteous. We recently took our vehicle in for a break inspection and recall. For the break inspection we did not have an appointment yet they worked us into their schedule. Thank you to the Service Team at Willey Honday! More

After buying several cars from Willey Honda in Bountiful over the years, I have come to expect excellent service from their team. I'm never disappointed. As usual my last visit was extremely pleasant and I over the years, I have come to expect excellent service from their team. I'm never disappointed. As usual my last visit was extremely pleasant and I have confidence the maintenance performed on my Civic Hybrid is exceptional. They even washed it! I More

I was treated well and the work was quickly finished. I would recommend this dealership to all my friends and family. they did a good job would recommend this dealership to all my friends and family. they did a good job More

We are pleased with the way we were treated when bringing the vehicle in for service. The work was quality and was done quickly. Heath told us exactly what needed to be done and the approximate cost prior t the vehicle in for service. The work was quality and was done quickly. Heath told us exactly what needed to be done and the approximate cost prior to the work being done, which was very much appreciated. More