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52 Reviews of Performance Honda - Service Center
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June 02, 2016
Very disappointed -see TSB #12-072 We have owned 10 Honda's (1) CRX (2) Civics (1) Prelude (2) Accords (2) CR-V's as well as, (2) Acura's. This one will be our last. Performance Honda We have owned 10 Honda's (1) CRX (2) Civics (1) Prelude (2) Accords (2) CR-V's as well as, (2) Acura's. This one will be our last. Performance Honda was aware of TSB #12-072 and did not disclose this to us during our routine maintenance, nor did they send us the letter as the bulletin states that they do. When we questioned them, the service tech stated that they do not have to disclose the service bulletins. Our car in now out of warranty. Our A/C started blowing hot air. Problem is related to TSB 12-072. We had taken it to Performance Honda in the past because the A/C wasn't getting cold. They conveniently do not have this documented in our service records. They now want several hundred's of dollars to repair our Honda. We will be taking our Honda somewhere else for repair, unfortunately at our expense. This will be our last Honda purchase. More
by Won't be returning
Employees Worked With
Dan Beahr, Heidi Anderkin
May 09, 2016
Misleading There was nothing wrong with my car, but the cost of service was 9% above what I was quoted. What are miscellaneous shop supplies? Next time you giv There was nothing wrong with my car, but the cost of service was 9% above what I was quoted. What are miscellaneous shop supplies? Next time you give an estimate, include shop supplies and tax. More
by Gypsydog
Employees Worked With
Josh Vollrath
May 02, 2016
The customer is top priority. My car had a recalled airbag, I drive a 2008 Toyota. I had resistance from all the Toyota dealers in Cincy, but Megan Kolida secured me a replacement My car had a recalled airbag, I drive a 2008 Toyota. I had resistance from all the Toyota dealers in Cincy, but Megan Kolida secured me a replacement appointment well before any other dealer would. The GM, Matt Lockwood, is great for encouraging Ms. Kolida to help me. My next vehicle purchase, or dealership experience, will be with Performance Honda because they seriously care about the customer. More
by Anna Adams-Buettner
Employees Worked With
Megan Kolida
March 31, 2016
Parts keep ending up broken after service appointments I have a Honda Accord 2005. I recently brought it in for brake caliper and rotor repair and a couple of times for air bag replacements but when the j I have a Honda Accord 2005. I recently brought it in for brake caliper and rotor repair and a couple of times for air bag replacements but when the job(s) were finished, the service advisor told me that my sway bar was "broken" and that my throttle body assembly (controls the cruise control) was also mysteriously cut. Both parts are expensive parts since they are unique to the Honda. I wonder if this is how the dealership keeps people coming back for service, breaking expensive parts so that there is a constant cash flow through the parts & service departments? Maybe the service advisors don't do this explicitly, but I have been in several dealerships where the mechanics destroy parts so that they can keep their jobs. This needs to be investigated. More
by hondafan
Employees Worked With
Brian Flick, Jenifer Smith
February 25, 2016
lobg time customer treated horribly This Honda dealership is horrible for service. I used to take my car there for all my service but never again. I called and scheduled an appt for 8:30 This Honda dealership is horrible for service. I used to take my car there for all my service but never again. I called and scheduled an appt for 8:30. I dropped the car off and at 1:30 When I called to check they still hadnt even looked at it. Not even 20 minutes later they call me back and tell me it's ready to go. They did absolutely no work to my car, couldn't have even looked at it for more than 15 minutes and still proceded to charge me 55 dollars for their techs time. If that's how they want to treat longtime customers I have no problem going elsewhere and I would recommend you did too. More
by Heymikey19
Employees Worked With
Not sure
August 11, 2015
A long day at Performance I recently took my van to Performance Honda for the air bag recall and to get an oil change. I made my appointment and brought the car in on time. I w I recently took my van to Performance Honda for the air bag recall and to get an oil change. I made my appointment and brought the car in on time. I was told it would be an hour and 45 minutes to get done. This surprised me because it clearly states on the recall that it would be only 30 minutes for that and I hope that they could do an oil change in 30 minutes also. So I waited. After 2 hours I noticed my van was sitting in the row of finished cars. So I waited. After another 15 minutes I noticed a service man move my car so he could get another car behind mine out . Then he put my car back in line again. Well I saw enough, I went to the my service guy and asked him if my car was done. He said it was and he had to finish the paperwork. So I went back in and waited. He finally came in with the paperwork and didn't show me the paperwork and said something about my tires were bad or something. He then said have a good day and left. I know I was going to have a good day because I was finally leaving. More
by charlie123
Employees Worked With
Do not see the service agent's picture
August 31, 2010
Very clean and modern dealership. Very helpful and friendly sales persons. The customer service was great and they even offered food as we were there a long time. They could not have been any more f friendly sales persons. The customer service was great and they even offered food as we were there a long time. They could not have been any more friendly. I have purchased from this dealer in the past and will again in the future. I will also recommend them to any friends and prospective buyers. More
by ronbien
Employees Worked With
David Hiatt, Bobby Grigsby
August 29, 2010
Service managers never returns calls. The service questionaire shows how dishonest the dealership is. The choices in the automated call are "extremely satisfied" or "want service manager to call bac questionaire shows how dishonest the dealership is. The choices in the automated call are "extremely satisfied" or "want service manager to call back". The service manager NEVER called me back after filling out three of these from our last three services. I used to love Performance service but we will switch to the new Honda dealer at Kings for service of our Odyssee and Accord - and for the purchase of our 2011 Odyssee. Performance Honda service cannot be trusted. And why did the dealership hire an agency to send out a note stating "thank you for your recent purchase of a Honda Odyssee?" It was almost 9 years ago we purchase the van from Performance so we called the dealership concerned that someone had used our credit to purchase a new car. The person at Performance said that many people had called with the same concern. It just shows that attention to detail is not a strength of the current management at Performance. It is too bad because we had sent many friends to the dealership through the years. Not anymore. More
by bigtimo
Employees Worked With
too many rude people to list - look at our service records
August 28, 2010
I was able to drop my car off at the last moment, get the service I requested within a short amount of time and pick up my car (which had been washed for me) with out any hassels. I had a coupon which I coul service I requested within a short amount of time and pick up my car (which had been washed for me) with out any hassels. I had a coupon which I couldn't find when it was time to pay, but they were kind enough to honor the price and the price is certainly competitive with the place my husband takes his car. More
by sandybeach85
Employees Worked With
Doug and the evening cashier
August 28, 2010
I have been dealing with this Honda service location since I purchased my first 1986 Honda. The employee I work with is Dan Behr, and I am more than pleased. Dan is friendly, knowledgeable, and most imp since I purchased my first 1986 Honda. The employee I work with is Dan Behr, and I am more than pleased. Dan is friendly, knowledgeable, and most importantly, I trust him. He always makes me feel welcome, and I know my car is in good hands with his team. He makes helpful suggestions and always takes the time to answer my questions. He keeps me coming back. More
by porlemann
Employees Worked With
Dan Behr
