Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

We drove all the way from Columbus Ohio to purchase a used car that was on the website of Performance Lexus Northern KY- but ended up driving home in a brand -new car!. This incredible experience was al used car that was on the website of Performance Lexus Northern KY- but ended up driving home in a brand -new car!. This incredible experience was all thanks to Andrew Wilburn, our sales associate.Andrew was outstanding to work with and truly had our best interest at heart.He was extremely kind, patient,,professional and very knowledgeable.. Most importantly he took the time to listen to our needs and helped us find a vehicle that we are genuinely happy with. Thank you Andrew for making this such a memorable and wonderful experience!! More

I had a great experience with Andrew Wilburn. He got my family a wonderful car. He was very patient with me and my family. I live in Ohio and I was not given a good deal in Dublin Lexus but I got He got my family a wonderful car. He was very patient with me and my family. I live in Ohio and I was not given a good deal in Dublin Lexus but I got a great deal here at Performance Lexus Northern Kentucky. Andrew worked very hard with me and got a great price! I will be back to buy another car after this is paid off! Thank you Andrew Wilburn! More

We drove all the way from Columbus Ohio to purchase a used car that was on the website of Performance Lexus Northern KY- but ended up driving home in a brand -new car!. This incredible experience was al used car that was on the website of Performance Lexus Northern KY- but ended up driving home in a brand -new car!. This incredible experience was all thanks to Andrew Wilburn, our sales associate.Andrew was outstanding to work with and truly had our best interest at heart.He was extremely kind, patient,,professional and very knowledgeable.. Most importantly he took the time to listen to our needs and helped us find a vehicle that we are genuinely happy with. Thank you Andrew for making this such a memorable and wonderful experience!! More

My husband and I drove from Columbus, Ohio to Performance Lexus Northern Kentucky after finding a used car on their website. To our surprise, we ended up driving home in a brand-new vehicle, and we couldn’t Lexus Northern Kentucky after finding a used car on their website. To our surprise, we ended up driving home in a brand-new vehicle, and we couldn’t be happier. This was all thanks to our sales associate, Andrew Wilburn! Andrew was wonderful to work with from start to finish. He was friendly, patient, professional, and extremely knowledgeable. What stood out most was how attentively he listened to what we were looking for and how genuinely he cared about helping us find the right vehicle for our needs and budget. We are truly grateful to Andrew for making the entire experience smooth, stress-free, and memorable. We would highly recommend him to anyone looking for an honest and enjoyable car-buying experience! More

We had an excellent experience working with Andrew Wilburn! We traveled 2 hours to purchase a car from him because he was incredibly accommodating, friendly, and genuinely kind to my family throughout Wilburn! We traveled 2 hours to purchase a car from him because he was incredibly accommodating, friendly, and genuinely kind to my family throughout the entire process. He really took the time to understand my price range and worked hard to find the best car and the best possible deal for me. There was never any pressure. You can tell he truly cares about his customers and goes the extra mile to make sure you leave happy. I would absolutely recommend him to anyone looking for great car buying experience! More

We had a very good experience dealing with Performance Lexus Northern Kentucky. We enjoyed working with the salesperson Mark Welch. What a nice young man and so pleasant to deal with. They honored the Lexus Northern Kentucky. We enjoyed working with the salesperson Mark Welch. What a nice young man and so pleasant to deal with. They honored the sale price from earlier in the week that had ended and gave us a very fair deal on our trade-in. More

I recently purchased a Lexus RX 350h Premium Plus from Performance Lexus of Northern Kentucky as a wedding gift for my daughter, and I couldn’t have asked for a better experience. The salesperson I worked Performance Lexus of Northern Kentucky as a wedding gift for my daughter, and I couldn’t have asked for a better experience. The salesperson I worked with, Andrew Wilburn, was absolutely exceptional. Andrew is one of the kindest, most polite, and genuinely helpful sales professionals I’ve ever worked with. He was extremely professional throughout the entire process and, most importantly, there was zero pressure at any point. Because this car was meant to be a surprise for my daughter, I pretended that I could only afford a used or lower-cost vehicle. Andrew completely played along and helped me stage the entire surprise flawlessly. His patience, attention to detail, and willingness to go above and beyond made the moment truly special for our family. If I ever have the opportunity to buy another Lexus, I would absolutely work with Andrew again. I highly recommend Performance Lexus of Northern Kentucky, and if you’re in the market for a Lexus, ask for Andrew Wilburn—you won’t be disappointed. Lalit More

A lot of people will talk up the Lexus purchasing experience, but that was not my experience. I generally found it to be underwhelming, even despite being there for 4 hours. On the positive side, experience, but that was not my experience. I generally found it to be underwhelming, even despite being there for 4 hours. On the positive side, I did have some pretty specific vehicle configuration questions that the salesman could not answer. He pulled in the service manager, and they were able to confirm that the vehicle had the specific feature I was asking about. On the constructive side, as the salesman pulled up the vehicle, there was trash in the car and it was clear people had been using the vehicle. I pointed out 3 times that the car wasn't as clean as as I'd like it, before and after the test drive, and before and after the purchase. I pointed to specific things that could be addressed, and some of them were, but others were ignored. My takeaway was that the salesman was there to try and sell me a car, but his priority was on that and not on the experience. I worked with Casey and with Andrew. I also asked for the inspection checklist of when they took possession of the vehicle, and a list of what they did to recondition it. Despite asking multiple times, they didn't furnish this information. For me, the small things matter. If I were buying an expensive vehicle, I'd hope the person selling the vehicle would have an idea what a customer buying a luxury vehicle is expecting. Things like a fuel tank less than half full are minor in the grand scheme of things, but it lets me know the dealer isn't paying attention to the details of the buying experience. I think the vehicle is a good one after owning it for a few days, but this dealer left a lot to be desired in terms of wanting to offer customers a differentiated experience. More

Mark Welch was great to work with. Had answers to all of my questions and the negotiation process was simple and straightforward. Had answers to all of my questions and the negotiation process was simple and straightforward. More

Andrew was very helpful in getting us into our dream vehicle. Thanks to him and the people of Performance Lexus of Ft. Wright. vehicle. Thanks to him and the people of Performance Lexus of Ft. Wright. More